Livermore Ford

Great service experience Extremely impressed. Had to have a rear camera fixed, immediate response, diagnostics, parts, completed - all in a day. Also, they went above and be Extremely impressed. Had to have a rear camera fixed, immediate response, diagnostics, parts, completed - all in a day. Also, they went above and beyond and reviewed all aspects of other benefits I had and did those too, at no charge. Really understand good service. More

Quick, easy and friendly. Joseph made the entire process from start to finish easy and smooth. We even brought our toddler with us and everyone there was so sweet with her. Thi Joseph made the entire process from start to finish easy and smooth. We even brought our toddler with us and everyone there was so sweet with her. This was by far the best experience I have ever had getting a new car. Thank you Livermore Ford for the amazing customer service. More

Livermore Ford Always nice to know the salesman you are dealing with is actually interested in helping you! John Arrousez spent the time to give me different options Always nice to know the salesman you are dealing with is actually interested in helping you! John Arrousez spent the time to give me different options of buying as well as different options trucks to look and compare too. Thanks John! More

Buying A Used Vehicle I bought a used vehicle from this dealership. I loved the people there and had a wonderful experience. I didn't feel like I was being lied to, taken a I bought a used vehicle from this dealership. I loved the people there and had a wonderful experience. I didn't feel like I was being lied to, taken advantage of or out maneuvered! I would definitely do business with them in the future based on my interactions there so far. More

Not very happy Took my 2019 Shelby gt350R for its first oil change after break in. The service was great but when I left the dealer while I was driving there was a s Took my 2019 Shelby gt350R for its first oil change after break in. The service was great but when I left the dealer while I was driving there was a strong smell of burning oil going into the car. I parked the car in my garage and moved it, there was oil on my floor. The technician did not clean the spilled oil and now the bottom of my car is covered in oil. Not very happy about that. More

Best car purchase experience ever! Based on online research, I thought that I wanted a Lincoln, but needed more information and made a few trips back to Livermore Ford Lincoln (as well Based on online research, I thought that I wanted a Lincoln, but needed more information and made a few trips back to Livermore Ford Lincoln (as well as other dealerships). This dealer gave me all the information and time I needed without any sales pressure! (The other dealerships had no interest in me once I told them that I didn't plan to buy a car immediately.) Purchasing the car from Livermore Ford Lincoln was a no-brainer! And I haven't had one moment of doubt about that decision since. More

We worked through our disgreement I had some work done recently on my '06 Ford Mustang GT. Alex, the technician, helped me greatly. I'd had a carryover problem from earlier in the ye I had some work done recently on my '06 Ford Mustang GT. Alex, the technician, helped me greatly. I'd had a carryover problem from earlier in the year that wasn't getting solved. I persevered and did get the ear to hear me and the follow-through came from Alex. I enjoy my '06 Mustang GT and will be maintaining all aspects of the needs of the car. They've had a lot of turnover there in the last couple of years but things are hopefully looking up. More

Red carpet treatment Our experience purchasing a used Maserati from Ford was exceptional. Our salesman Cameren was instrumental in closing the deal unfortunately wo Our experience purchasing a used Maserati from Ford was exceptional. Our salesman Cameren was instrumental in closing the deal unfortunately working with John, he was not willing to negotiate on the sticker price or warranty. During the week of closing the sale our sales person Cameren mysteriously no longer works for the dealership but does not advise us. We heard nothing from the dealership for days until I called in only to hear Cameren no longer work for the company . The sales team really dropped the ball ! The service department more than made up for this by going the extra mile making sure that the vehicle had new fuse and electrical module. They were very accommodating with all requests and Adam and Tony made sure we were advised every step of the way. More

Recall It was a recall service and it was taken care of. Roger was very thoughtful and we had a lot in to talk about. We both love old cars and went to the It was a recall service and it was taken care of. Roger was very thoughtful and we had a lot in to talk about. We both love old cars and went to the same car shows in Livermore. More

Satisfied First time customer My wife and I were narrowing our search down for a vehicle that would provide all the new safety features as well as the look, ride and beauty of the My wife and I were narrowing our search down for a vehicle that would provide all the new safety features as well as the look, ride and beauty of the 2011 Buick Lacrosse vehicle we were replacing. The sales team at Livermore Ford patiently assisted us with the test drives and explaining all of the features of three MKZ sedans and power trains that interested us. Our intention was to order exactly the vehicle we wanted. To our amazement, they had the vehicle that met each and every detail of what we were looking for. Having dreaded the new car purchase process that often takes the joy out of what should be a pleasant experience, Dina, John and Abid couldn't have been more professional and helpful in making this experience what we it should be. We drove our beautiful new MKZ home that evening and even returned the next day for John's very willing assistance with explaining a few features in more detail. If we had any suggestions to improve this experience it would be to lower the music volume in the showroom to a level that wasn't so distracting, at least to us senior citizens. More