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Livermore Ford

Livermore, CA

3.9
545 Reviews
Call Dealership (925) 294-7700

2266 Kitty Hawk Rd

Livermore, CA

94551

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545 Reviews of Livermore Ford

September 27, 2021

Excellent service. Friendly, helpful, and punctual. Answered a hundred questions to make sure I got exactly what I was looking for. More

by sr4185
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant
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September 27, 2021

Livermore Ford gave us the best dealership experience. Our purchase was such a smooth process and its team members were so attentive and supportive. More

by Yesenia Molinar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph “Joe”
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September 17, 2021

Very pleased Robert is very nice and prompt I would highly recommend Robert as a salesman More

by Shellystanko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
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September 16, 2021

Overall a good painful experience with quick negotiation and expected results from my side. Provided great price for the trade-in. More

by OranGurevitz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue
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September 15, 2021

Pressure to buy add-ons.I specifically asked for no added things (extended warranty, tint, engraving, etc.) when called that our truck was ready so I could determine loan amount. I was pressured to buy these More

by Pat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not important
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September 12, 2021

Not a pleasant experience. I agreed to pay advertised price with Jay who was nice, but Yusef the finance person would accept the deal only if I bought service warranty. More

by hemengway
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay, Yusef and Chad.
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Sep 13, 2021 -

Livermore Ford responded

I’m sorry to hear about your experience, and under no circumstance are our customers required to purchase any optional products in their transaction. I would like to discuss this matter with you, because Yousef also wouldn’t be the person to decide if we would accept your offer since he is in our finance office. If you would contact me and provide me with your name, email and or phone number I would like to get to the bottom of this. Jim (925) 294-7700 X 1004

Sep 13, 2021 -

hemengway responded

Hello Jim, I told Jay I didn't want service warranty when he brought it up and he didn't argue. Yousef however, would not take no for an answer and said I needed service warranty because the Genesis was a luxury car. I'm in my sixties and have had different luxury cars including Mercedes, Lexus and BMW's and I told him based on my experience, service warranty was a waste of money but he wouldn't listen. Basically, he indicated I had to buy the warranty or there would be no deal so I bought it. I told Chad about my displeasure with the coercion when he delivered the car and he said I could cancel it for a refund so Jim if you want to help, cancel the warranty and issue me a refund. Frank Hemengway@aol.com (916) 799-4934

Sep 24, 2021 -

Livermore Ford responded

Hello Frank, Unfortunatley the only way to cancel the product is to have your signature stating you want to cancel the products. You can call us at 925-294-7700 and ask for our Finance Depratmnet and they can send you the cancellation form or set up a time to come in and sign the cancellation; whichever works best for you. Thank you very much, Livermore Ford

September 10, 2021

Total xxxxxxxx! Worked out a deal, agreed on numbers/rate/terms and then suddenly, they came back wanting more money because their used car manager failed to do an adequate estimate for recon. T More

by shawn
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josue
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Sep 10, 2021 -

Livermore Ford responded

Hello Shawn, We are so disappointed to learn of this situation you have described. Please give a call to our General Manager, Jim White, at 925-294-7704 and we will do our best to make this better. We hope to hear from you soon.

September 06, 2021

We had a great experience. Both the salesman, Steve, and the finance person, Yosef, were very friendly and knowledgeable in their areas. I would definitely recommend this dealership. More

by bpicanco71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Meraz and Yosef in finance (LNU)
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September 01, 2021

Great service from Robert right away asking questions to see what we were looking forward and knowledge of all products. Not pushy at all which I like. Just wanted to make us happy. More

by Bonnie Halleran
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Robert
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September 01, 2021

Dealers were very patient with me, answered all my questions even thought it was getting close to closing time and had another deal to close. Jay was outstanding! More

by CR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay was great!
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