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Lithia Volkswagen of Des Moines

Johnston, IA

Overview
Employees
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Vehicles
4.6
1,695 Reviews
Lithia Volkswagen of Des Moines: Iowa's Top VW Dealer At Lithia Volkswagen of Des Moines we offer an extensive selection of new Volkswagen models and used cars, trucks and SUVs. Conveniently accessible from I-35/I-80, we are located at 5200 Merle Hay Road in Johnston, Iowa. Approximately twenty minutes from downtown Des Moines and a short drive from Ankeny & Waukee, our sales department is open Monday through Saturday to help you buy or lease your next car. View our hours and directions to find the best route to our auto dealership.
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5200 Merle Hay Rd

Johnston, IA

50131

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Showing 1,695 reviews

May 16, 2024

I had a great service experience with Chelsey. I waited at the dealership in their clean, comfortable waiting area while they changed The oil in my car. The service was faster than expected and de More

by paula.fugate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsey
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May 17, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you, Paula, for choosing Lithia Volkswagen of Des Moines. Your feedback and rating mean a lot to us. We're glad Chelsey was able to help, and we hope to see you again! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

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May 14, 2024

I received quick attention and they gave me a detailed response in a fair amount of time. Good customer service and snacks and drinks while I waited. More

by Steve
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jontay
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May 14, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you, Steve! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Volkswagen of Des Moines, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

Helpful
May 10, 2024

Very helpful and cooperative staff. Worked with me to take care of all the concerns and options. More

by manjit12.singh
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Emrah Tabakovic
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May 11, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Emrah and our team, and we look forward to working with you again. Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

Helpful
May 09, 2024

Excellent communication loved the texting! Fast and friendly service and decent pricing for a dealership. More

by mindimjones
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jacob Howell
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May 10, 2024 -

Lithia Volkswagen of Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jacob met your expectations. Thank you for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

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April 30, 2024

Timely service. Was finished when promised. Very happy with Lithia of Des Moines and Emrah. More

by johnmpriester42k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emrah
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May 01, 2024 -

Lithia Volkswagen of Des Moines responded

John, Thank you for choosing Lithia Volkswagen of Des Moines. Your feedback and rating mean a lot to us. We're glad Emrah was able to help, and we hope to see you again! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

Helpful
April 29, 2024

The person who scheduled our service was polite & accommodating. We were warmly greeted when dropping off our vehicle. The team was fast & communicated well while it was serviced. We even had a sales More

by KatB
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
I cannot remember the name of the woman at the service desk, but she was great.
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Apr 29, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Kat, and we look forward to working with you again. Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

Helpful
April 12, 2024

Clean and welcoming. Noah, our salesman was helpful and knowledgable. We weren't looking to buy that day, but the salesman walked up to us on the lot, and after walking More

by Cheryl Krueger
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Sejad Dubinovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Harris
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Apr 12, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you, Cheryl, for writing this review and letting us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated! We all at Lithia Volkswagen of Des Moines are glad to have you as a customer. Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

Helpful
April 10, 2024

Friendly service. Timely and easy to schedule. Free car wash is a bonus. Thank you. More

by pgjobgen
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Austin Berkes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Rankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you so much for your kind words for Austin, and for taking the time to leave us this wonderful feedback! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

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April 03, 2024

Service was timely, professional and the staff was pleasant and helpful. The waiting area is clean and well appointed. More

by JD
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Unknown
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Apr 04, 2024 -

Lithia Volkswagen of Des Moines responded

JD, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

Helpful
April 02, 2024

Amazing service, amazing sales team! I’ve been going to Lithia VW for a long time and they always take care of me. More

by k.renae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Berkes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Mears
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Lithia Volkswagen of Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

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