Lithia Toyota of Missoula

well answered questions and concerns The ability of the salesman was to provide the information that was being asked and not to push the sale. We found his abilities honest and respectful The ability of the salesman was to provide the information that was being asked and not to push the sale. We found his abilities honest and respectful. His comments on the vehicle were based on a factual understanding and not presented to sell the vehicle. More

BUYER BEWARE TAKE YOUR BUSINESS ELSEWHERE! LITHIA TOYOTA IN MISSOULA MONTANA Over charged on contract, service Department pressured me to rotate tires for free. A TAKE YOUR BUSINESS ELSEWHERE! LITHIA TOYOTA IN MISSOULA MONTANA Over charged on contract, service Department pressured me to rotate tires for free. After 5 times of saying NO I gave in. They replaced them with worn out tires and I had to buy new ones (elseware). Heard this was common practice of Lithia. Right after I bought my 2013 Prius It has constant problems with the console shutting down and rebooting. Only through Corporate they were to change it out. Supposedly they did but it didn't fix problem. It is only worse now. Now they say Tundra doing same thing but don't know fix. The defroster is not positioned right so it will not defrost the window to where you can see. However it worked great before the console was changed out. Oh. They also stole my IPOD that was in the glove box too. You get the same thing every time you take it in. CANT DUPLICATE PROBLEM OR IT WORKS JUST LIKE OTHER USED VEHICLES OF THE MAKE AND MODEL. PLEASE DO YOURSELF A FAVOR AND DO NOT DEAL WITH LITHIA TOYOTA IN MISSOULA ON ALL LEVELS. THEY ARE JUST AS CROOKED AS THE 2016 Presidential candidates. PLEASE TURN LITHIA TOYOTA IN IF THEY HAVE DONE YOU WRONG! THIS NEEDS TO STOP. POOR CUSTOMER SERVICE TOO. THEY WASTE YOUR TIME AND DO ABSOLUTELY NOTHING! I WANT MY MONEY BACK. WHY SHOULD I PAY FOR AN INFERIOR PRODUCT. CONSOMERS-put your foot down and don't accept this. More

Very satisfied I scheduled an appointment for a service job. I arrived at scheduled time and was immediately taken to a service representative. He got all the info I scheduled an appointment for a service job. I arrived at scheduled time and was immediately taken to a service representative. He got all the information that was needed for the service required. After the servicing was completed in a short period of time, the service representative went over all the things that was accomplished and had recommendations that I might need in the future. I was extremely pleased with everything. More

Excellent Service I love this dealership. Have bought 4 cars from this dealership and we love our cars and have been very satisfied with their service. Have had excelle I love this dealership. Have bought 4 cars from this dealership and we love our cars and have been very satisfied with their service. Have had excellent service. More

New car 5000 mile check Employees were friendly and service was quick. The online scheduling ability is very onvenient. One employee mentioned this survey and the import Employees were friendly and service was quick. The online scheduling ability is very onvenient. One employee mentioned this survey and the importanace of getting a high rating. I do not believe that bringing this to the customers' attention is necessary. Toyota management must be putting a lot of significance in this feedback. Even this field requires a minimum of 25 words. I feel like I was "pushed" a bit into making positive comments. That makes me uncomfortable. I believe actions speak louder than words. I had a good service experience. I love my RAV4. Do either of those facts sit in the "exceptional" category? Not necessarily. More

Easy and quick Was wonderful and quick. Took my car to have 10,000 mile inspection. Tired rotated and oil changed. Was there less than an hour. The gentleman helping Was wonderful and quick. Took my car to have 10,000 mile inspection. Tired rotated and oil changed. Was there less than an hour. The gentleman helping me was kind and funny. More

needed service while traveling with Toyotal Tocoma 2008 Needed service while traveling. Service department [ Marshall Taylor] very helpful in scheduling service at short notice. A significant recall probl Needed service while traveling. Service department [ Marshall Taylor] very helpful in scheduling service at short notice. A significant recall problem identified and we initiated contact with the sales department and were able to trade up from out 2008 to a 2012 Toyota Tocoma . Both service and sales [ Chuck Crossling] were extremely courteous and very helpful in the resolution of our situation. If I lived in Missoula I would continue to use the services of Lithia Toyota and recommend the same to others. TSK More

Chuck was top notch Chuck was very knowledgeable and helpful. He was patient and respectful of my wife which is why we chose your dealership over a few others that gave u Chuck was very knowledgeable and helpful. He was patient and respectful of my wife which is why we chose your dealership over a few others that gave us better numbers. More

favorable Very fast and very thorough. All my requests were handled in an appropriate way and actually quicker that I expected. I would not hesitate to recomme Very fast and very thorough. All my requests were handled in an appropriate way and actually quicker that I expected. I would not hesitate to recommend this dealership. More

Sales needs work! We have been driving Toyota's for 20 plus years. We have always had great service on our vehicles here in Missoula. Paul in the service Department has We have been driving Toyota's for 20 plus years. We have always had great service on our vehicles here in Missoula. Paul in the service Department has been great to work with over the years. The last 2 vehicles ,which are Toyota's, have been purchased from Dealerships out of town. I have found that Lithia has not been the best to work with when trying to make a deal to purchase a new vehicle. Dealerships in Spokane and Great Falls treated us much better and worked with us to make a better deal. The only reason the overall rating is as high as it is (4 stars) is due to the great service we receive. I will try Lithia one more time before I go out of town to make a purchase in a couple of years. After that if they don't have their sales act together I will not give them another chance. We love Toyota's! More