Lithia Toyota of Missoula

I've purchased many cars in my 62 years and this was by far the worse experience ever. On June 1st, I went to Lithia to see about a possible trade for a car that would get better gas mileage. First they ma far the worse experience ever. On June 1st, I went to Lithia to see about a possible trade for a car that would get better gas mileage. First they made a deal with me on a Chevy Volt that didn't make it to Lolo on Highway 93. They admitted there was something very wrong with the car, but when I asked for my trade in car back, they refused to give it to me and cancel the deal, even though the deal was only an hour or less old! They forced me into a loaner car to get back to Darby and told me to come back in the next day or two. Desparate for a vehicle, they offered me a Mazda CX5 in a day or two. It had just come in on a trade and they hadn't even looked it over. The salesman, Rob insisted it was a great car for me. I felt I had no choice but to buy it, since they wouldn't give me my trade in car back. In addition to scaring me into buying the extra maintenance plan I never agree to, they forced me to buy a windshield protection policy I didn't need or want. They claim they never sell a car without the policy. That policy is added on to the purchase price. My only option was to not buy a car from them....but yet they wouldn't give me my trade in back! I had to contact the Montana Consumer Protection Agency and the windshield company to discover that they can't force a consumer to buy a product they don't want. As far as I know, they continue to force all of their customers to purchase that policy! The Mazda had a cracked windshield when I bought it. It took a month for them to fix it and they only did that because I went to Safelite and got a bid to fix it the next day and drove the bid to them to show them it could be fixed. Additionally, they told me I could register and license my vehicle in Montana, even though I didn't have a physical address in Montana. This proved to be a lie as well, when I contacted Ravalli County to register the Mazda. It is now November and I finally got my car registered and licensed in my home state. This entire experience was a disaster. I would recommend Lithia Toyota of Missoula to my worse enemy. More

Unprofessional!!! They only care up to the sale and then you are nothing. Don’t buy warranty. It doesn’t help. They book you out months. Mike is a crooked sales manager with horrible customer service you are nothing. Don’t buy warranty. It doesn’t help. They book you out months. Mike is a crooked sales manager with horrible customer service More

Really tried to pull one over on me buying a new car. Would not budge on MSRP. abusive interest rate. Very much low balled the trade in. Pushy sales guy. Was calling my wife "Doll" Went to anothe Would not budge on MSRP. abusive interest rate. Very much low balled the trade in. Pushy sales guy. Was calling my wife "Doll" Went to another dealer. They offered over double the trade in value, 0% interest, and worked with me on the price. We came out ahead over $7K before we even talk interest rates. More

Very good experience Stopped into the dealership to look at trucks we had seen advertised online, ended up buying a used Tundra - Robert Haeger was absolutely great to wor Stopped into the dealership to look at trucks we had seen advertised online, ended up buying a used Tundra - Robert Haeger was absolutely great to work with - no pressure, very knowledgeable. A couple days after we got the truck home, the tailgate latch wouldn’t work - truck was sold ‘as is’, but we called Robert and he arranged to have the latch fixed, no charge. Highly recommend Robert Haeger! More

Bought a new Highlander! Wade, was polite, knowledgeable and friendly. A pleasure doing business with him. We found the prefect car for us, and am so grateful for his knowle Wade, was polite, knowledgeable and friendly. A pleasure doing business with him. We found the prefect car for us, and am so grateful for his knowledge. More

service Megan is on top of her game, excellent customer service with a smile. It was a great experience. The 25 word minimum is a bit much when a few words Megan is on top of her game, excellent customer service with a smile. It was a great experience. The 25 word minimum is a bit much when a few words can work better More

Excellent Brought my 2019 Highlander in for routine oil change and tire rotation. The service dispatcher was super friendly and explained everything to me. Ev Brought my 2019 Highlander in for routine oil change and tire rotation. The service dispatcher was super friendly and explained everything to me. Even a possible recall coming up for my vehicle that I didn't know about. On top of their top notch service, their sales department are super friendly. I highly recommend Andy! Bought 2 vehicles from him and he is also top notch! More

Excellent Service Brought my Tundra in for an Air bag recall. The service appointment was scheduled quickly and the work done promptly and efficiently. I will utilize Brought my Tundra in for an Air bag recall. The service appointment was scheduled quickly and the work done promptly and efficiently. I will utilize this service department again in the future. More