Lithia Toyota of Billings

When asked to look into an electrical issue the service department made up excuses to not look into the matter. This after I made a 200-mile round trip to have this matter looked into. department made up excuses to not look into the matter. This after I made a 200-mile round trip to have this matter looked into. More

We had a concern related to our purchase that has since been addressed. After speaking directly with management, the matter was resolved and a refund was issued. We appreciate the dealership taking the tim been addressed. After speaking directly with management, the matter was resolved and a refund was issued. We appreciate the dealership taking the time to make things right. More

I don’t usually write reviews, but I felt it was important to share my recent experience with Lithia Toyota in Billings. I had been in contact with a salesperson ahead of time and traveled from o important to share my recent experience with Lithia Toyota in Billings. I had been in contact with a salesperson ahead of time and traveled from out of town specifically to look at a vehicle. When I arrived, the car was ready for a test drive, which I appreciated. However, the overall experience with the salesperson was disappointing. There was little effort to understand what we were looking for—no questions about our needs, whether we were ready to purchase, or even much discussion about the vehicle itself. At times, it felt as though we were guiding the process ourselves rather than being assisted through it. What stood out most was the lack of engagement once we discussed pricing. When we indicated that the price on one vehicle wouldn’t work for us, the salesperson disengaged and ultimately walked away, despite the fact that we were interested in several other vehicles on the lot. There was no attempt to explore alternatives, continue the conversation, or discuss financing options. While the price itself was within our budget, the overall experience working with that salesperson ultimately led us to walk away. We left feeling confused and frustrated, especially since we were prepared to make a purchase that day. A more attentive and engaged approach could have made a significant difference in our decision. While the vehicle selection appeared strong, the level of customer service ultimately led us to take our business elsewhere. More

Aryeanna worked very hard to get us a great deal on a new Toyota SR5 and an absolute pleasure. Everyone was helpful and friendly and we got an awesome new pickup. I would definitely recommend Lithia Toyota o Toyota SR5 and an absolute pleasure. Everyone was helpful and friendly and we got an awesome new pickup. I would definitely recommend Lithia Toyota of Billings. More

((I wish I could do separate ratings for sales vs service because my sales experience was great with the salesman I did have this last time. Highly recommend him!)) The service department however…. This is because my sales experience was great with the salesman I did have this last time. Highly recommend him!)) The service department however…. This is unfortunately the second time I have been screwed with mechanical issues on a vehicle I’ve bought here. I had a sick feeling about it leaving the lot both times and I should have listened to my gut! They do not stand by their work. Or whatever work they claim to have done! Let this be a warning if you choose to purchase a vehicle or use their service department at all. They are currently giving me the run around about a part they supposedly fixed upon receiving the vehicle that I am now needing to replace 3 months later. Not a straight answer on if they’d stand by it and replace it or not. Just super disappointed and will not be returning and spreading the word about my negative experience there. More

Never ever buy a car from here. I recently attempted to purchase a vehicle from Lithia Toyota Billings, and the experience was extremely disappointing and absurd. I placed a $500 I recently attempted to purchase a vehicle from Lithia Toyota Billings, and the experience was extremely disappointing and absurd. I placed a $500 deposit on a new Sienna that had not been built yet. When it came time to sign paperwork once the car was delivered to the dealership I noticed two line items totalling $1300 that had not been discussed with me, one called Permaplate the other was a Pulse Brake Light kit. When I raised concerns — citing their own paperwork stating that the “PermaPlate” package was not required and must be approved by the buyer— they became hostile and ultimately refused to sell me the vehicle. The dealership also tried to charge for an aftermarket “Pulse brake” equipment that was never disclosed before appearing on the contract. I did not want my car that I had placed a deposit on to be altered and was never told it would be. They could provide no explanation of why it was added without customer consent. The idea that a dealership would modify a new vehicle’s brake-light system before notifying the buyer is unacceptable. When I questioned these items, staff became defensive rather than transparent and refused to negotiate. Instead of addressing the clear discrepancy between their written contract and the fees they were demanding, they left a voice message stating they were refusing to sell me the car, all because I asked them to honor the terms they themselves provided. I’ve since purchased a vehicle from another dealership with zero drama, so the issue is clearly not standard policy — it’s Lithia Toyota Billings. Even after contacting Toyota Corporate, who agreed with me, they refused to negotiate. Consumers deserve honesty and transparency — not pressure tactics, hidden fees, or unauthorized add-ons. I would strongly caution anyone considering buying a car here to find someone else. This was the worst car buying experience I have ever encountered and we lost money for a flight and hotel since I was traveling from out of state. Do not give them your business. More

Toyota Tacoma Purchase Review I recently purchased a Toyota Tacoma from Kristen, and the experience was truly outstanding. Kristen is a highly trained professional who demonstrated exceptional knowledge Toyota Tacoma from Kristen, and the experience was truly outstanding. Kristen is a highly trained professional who demonstrated exceptional knowledge about the vehicle, answering all my questions with clarity and confidence. Her communication skills were top-notch, making the entire process seamless and stress-free. What stood out even more was the efficiency of the dealership—Kristen arranged for a prompt airport pickup, getting me to the dealership quickly and comfortably. The finance team was equally impressive, offering clear, transparent options and working efficiently to secure a great deal. Kristen's dedication to customer service shone through, as she was patient, attentive, and genuinely invested in my satisfaction. To top it off, the dealership followed up after the purchase to ensure I had no questions or issues, which showed their commitment to going above and beyond. I highly recommend Kristen and the team for anyone considering a Toyota Tacoma or any vehicle purchase! More

I'm trying to see if I can afford to buy a Toyota. Terence Brake was so helpful and patient. I'll definitely come back to see Terence when I'm ready to buy. Terence Brake was so helpful and patient. I'll definitely come back to see Terence when I'm ready to buy. More

I've purchased my last 3 cars at Lithia Toyota with Kristin. She is a pleasure to work with! She's kind, knowledgable and very professional. Even after purchasing my vehicles, I feel very comfortable Kristin. She is a pleasure to work with! She's kind, knowledgable and very professional. Even after purchasing my vehicles, I feel very comfortable going in and asking her for help. She's always been very accommodating! Thanks, Kristin, for making my vehicle purchases easy. More

Great help when we traveled through Billings. It was late and Clinton and Shawn were there and gave us information about other MT dealerships with services for our new Prius that requires mainten It was late and Clinton and Shawn were there and gave us information about other MT dealerships with services for our new Prius that requires maintenance. They had no openings for 4 days. Thank you both for easing our minds and helping us. More