Lithia Subaru of Fresno - Service Center

New Cross Trek - first oil change and tire rotation As usual, Jacob returned my phone call and courteous and helpful in scheduling an appointment and with the paperwork when I arrived. He also promptly As usual, Jacob returned my phone call and courteous and helpful in scheduling an appointment and with the paperwork when I arrived. He also promptly called me when the work was completed More

Oil Change Experience I really like this dealership. The service staff are wonderful. The waiting area is great. They just need more help with the new "Express" system. I really like this dealership. The service staff are wonderful. The waiting area is great. They just need more help with the new "Express" system. More

Service . I made an appointment online, brought my car in for service, was in and out in about 45 minutes. All issues were handled to my satisfaction. I w . I made an appointment online, brought my car in for service, was in and out in about 45 minutes. All issues were handled to my satisfaction. I will use them again. More

Warning lights and engine hesitation Several warning lights stayed on while the car was being driven, and there was also some engine hesitation or misfiring. The service staff tested the Several warning lights stayed on while the car was being driven, and there was also some engine hesitation or misfiring. The service staff tested the electrical harness and plugs, tested the cylinder with misfiring, found the problem plug, replaced that plug, test drove the car, and the problem was fixed. Not only that, it didn't cost me a penny because the spark plug in question was still under warranty. Excellent service! More

Fantastic Service Fantastic customer experience thanks to a knowledgable, professional and friendly service advisor! Came in for a recall repair which was taken care of Fantastic customer experience thanks to a knowledgable, professional and friendly service advisor! Came in for a recall repair which was taken care of in a timely manner. I have utter confidence in Lithia Subaru when it comes to any scheduled maintenance or repairs that need to get complete to my Subaru. More

Service continues to be excellent We have bought five Subarus from this dealership, three of which are still in the family. Service has always been efficient, professional, and stress- We have bought five Subarus from this dealership, three of which are still in the family. Service has always been efficient, professional, and stress-free. The most recent repairs on my son's STi were extensive and the car is like new again. More

car leaking fluid on driveway. The service was done quickly while I waited. I was treated with courtesy, The problem was explained to me and taken care of as needed. The service was done quickly while I waited. I was treated with courtesy, The problem was explained to me and taken care of as needed. More

Excellent Service with Mikey's care Service Happy A1+ BUT.. "Customer Service" Blank because! Lithia policy has dropped in Customer Service by taking the person out of personal. Service Advisor/technicians 5 "Customer Service" Blank because! Lithia policy has dropped in Customer Service by taking the person out of personal. Service Advisor/technicians 5 Stars. I can’t give overall rating. Answer variable based on below. In for repair/diagnostic 2006 Subaru Impreza Sport. Service Advisor A+. Over 100,000 miles decided did timing belt (chain) replacement to save day in the Service Department for the 105,000. Request repair and complete vehicle inspection. I could not have asked for better service. As regular customer at Herwaldt, now Lithia Subaru for 15 yrs. I have been well taken care of from service to new car purchase. I had my car in 10:00 am Monday July 20th-with the diagnostic/additional service requested things were found that needed attention. Car was ready end of day Tuesday. I was more than happy to leave to accomplish problems that were found/repaired. I was unhappy with was a "first" for me with Subaru. No loan car available, understandable so was sent to Enterprise for a rental and paid for the rental car. Payment wasn’t issue, even the Enterprise person was surprised asking several times if I were sure Lithia was not covering. Talk with Service Manager told me that Lithia doesn’t cover rentals but gave impression that if loan car was available I would have had one. After comment by Enterprise then asking Service Advisor, Lithia does pay for customer rental if car under Warranty (not been my experience years past). Lithia, (different than Herwaldt) values their new customers, (warranties) above the long standing “loyal” Subaru customer that comes in at every scheduled maintenance year after year on regular basis. 15 years I have been coming to this dealership/service dept. I have never paid for rental car. Subaru, 2006 Impreza Sport Wagon was purchased through dealership’s Sales Manager’s-always beyond helpful. Having kept a regular schedule of maintenance both this Subaru and previous Subaru Outback Legacy, I have spent many hours in the Service Department over past 15 years and always felt more than a just a customer more like a welcome friend. That went a long way towards loyalty. Service was excellent, Service Advisor did everything and beyond to make sure I was satisfied customer. My car was brought up to the best driving standard possible by repair/preventative. Sales Manager was friendly but did not offer same level of personal care that I have had over the past 15 years. Herwaldt was a smaller dealership and Lithia as Corporate explains why the personal touch is missing. A large corporate company misses small but important things. Business is business no importance of customer recognition. I miss the personal I was accustomed to. Rental cost was minimal/affordable. But considering over $2,000 spent (this visit) knowing continued regular/maintenance leaves is a letdown as a valued customer (not covering a car for the day). So, I have dropped a notch, am not the "very important person," am out of warranty-older Subaru (even though purchased/maintained 100% at this dealership). Receive excellent SERVICE, my goal was accomplished 100% satisfactory. If I went to a Lithia dealership/service department other location I would not expect personal care, they don’t know me, and I don’t know them. Lithia should rethink the value of all customers, especially those with history at location i.e. loyal, longstanding. Therein lies the problem. I have dropped a notch with Lithia, Fresno Customer Care....Lithia has dropped a notch with me Customer Service. Service work and Service Advisor score EXCELLENT. Now, do you want to know how I really feel? :-) More

A pleasant visit at Fresno Subaru Everything ran smoothly on my visit The TV appeared to not be accessible on that date There were only a few customers in the service area Everything ran smoothly on my visit The TV appeared to not be accessible on that date There were only a few customers in the service area More

just fine The steering wheel was still clean after the service. I didn't notice any grease or dirt stains on the running board from the mechanics shoes. And m The steering wheel was still clean after the service. I didn't notice any grease or dirt stains on the running board from the mechanics shoes. And my seat wasn't moved back or forward by the mechanic. More