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Lithia Subaru of Fresno - Service Center

Fresno, CA

4.9
567 Reviews

567 Reviews of Lithia Subaru of Fresno - Service Center

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March 17, 2025

On time , clean waiting area, no political shows on the tv great snacks as always friendly people More

by dadmccraw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Cortez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

Lithia Subaru of Fresno responded

Dadmccraw, we really appreciate your feedback! Our team is available should you require any extra help.

March 16, 2025

Always a good experience. Brandon saved the day when the tires I had ordered weren’t actually ordered. He came up with a solution quickly and took care of the problem. More

by barcher11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Lo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

Lithia Subaru of Fresno responded

Barcher11, we really appreciate your great feedback! Our team is available should you require any extra help.

March 15, 2025

Service department service is fine. Service department provides timely service. Paperwork is easy to understand. More

by 4steviem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Kirby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

Lithia Subaru of Fresno responded

4steviem, we really appreciate your great feedback! Our team is available should you require any extra help.

March 15, 2025

Love this dealership, my service dept rep Jose was great, he was professional and quick with the updates! More

by Blanca Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

Lithia Subaru of Fresno responded

Blanca Garcia, we really appreciate your great feedback! Our team is available should you require any extra help.

March 15, 2025

Awesome staff, very efficient and easy to wait and work on my compost the same time. More

by jbraun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Jepson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

Lithia Subaru of Fresno responded

Jbraun, thank you for your high star rating. We're happy to see that your experience with us was excellent! Our team is available should you require any extra help.

March 14, 2025

Great people and techs. Nice to have a personable shuttle driver as well. I recommend Lithia Subaru in Fresno. More

by betterway1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

Lithia Subaru of Fresno responded

Betterway1, we really appreciate your great feedback! Our team is available should you require any extra help.

March 14, 2025

Your staff always kind, patient and helpful. Clean waiting room and appreciate the coffee and snacks👍. Thank you I have two Subaru vehicles, and will gladly purchase additional when the time More

by Rapjmp5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not quite sure of names
Mar 23, 2025 -

Lithia Subaru of Fresno responded

Rapjmp5, we really appreciate your great feedback! Our team is available should you require any extra help.

March 14, 2025

Mike Jepson is always there for us with excellent explanations and patience. They finished our a/c repair in one day and kept us informed throughout. Pick up was a breeze. More

by Moe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Demera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Deorona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Jepson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Flud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

Lithia Subaru of Fresno responded

Moe, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

March 13, 2025

Two times I’ve gone to have the recall done and both times failed. The second time someone was suppose to call and let me know if they had the part which no one did. So I went to my appointment and then More

by Rissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Jepson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

Lithia Subaru of Fresno responded

Thank you for sharing your feedback, and I sincerely apologize for the inconvenience and frustration you’ve experienced. It’s disappointing to hear that we failed to meet your expectations not once, but twice, especially with something as important as a recall service. We understand how valuable your time is, and it’s unacceptable that you weren’t notified about the part availability before your appointment. You should have received proactive communication regarding the status of the part, and I’m truly sorry that this was overlooked. Your experience is not reflective of the level of service we aim to provide, and I’m grateful you brought this to our attention. I will ensure that our team reviews the communication process and works to prevent this from happening in the future. Please don’t hesitate to reach out directly, and thank you again for your patience.

March 13, 2025

Josh at lithia subaru is professional, understanding and personable. The service department was more than reasonable in maintaining confidence and trust in difficult situations that customers can face with More

by beoww2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Avalos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

Lithia Subaru of Fresno responded

Beoww2001, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Lithia Subaru of Fresno!

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