Lithia Subaru of Fresno - Service Center

First of all my salesman was awesome (Chris Nielsen) he helped me buy a car for my wife and son on the same day and worked very hard to make a very complicated deal very easy for me. I'm not impressed at a helped me buy a car for my wife and son on the same day and worked very hard to make a very complicated deal very easy for me. I'm not impressed at all with the service dept. I have had two Subarus serviced here and had to bring the cars back every time for very basic, obvious things. I had the timing belt changed on my 2004 legacy but when I got it home the drive belt was installed incorrectly so rather than drive it back I had to fix it myself so as to not cause damage while returning to Lithia Subaru. This may not seem like much but when you have them do such an important job and see simple, stupid mistakes you wonder what else they may have missed. This kind of damaged my confidence in Lithia service but I figured I would give them another chance when we bought or 2009 Impreza. I brought it in for an oil change and they informed me that there was a recall on the emission program in the ECU so I had them take care of it. When I picked up the car it idled rough and almost stalled every time I stopped at a light. I had to bring it back two more times, the second time the mechanic got in the car with me to test drive it, before we left the parking lot it was immediately obvious to him that it wasn't running right and he said he must have forgot to run it at idle long enough for the computer to recalibrate. But this was the second time I brought it back after the original service!!!! It seems to me that if they had any type of quality control system in place all of my problems would have been caught before leaving the shop!!!! I'm just about to my 60000 mile service but I don't care if I have to drive a hundred miles and get a hotel, I won't be taking my cars back to Lithia Subaru!!! More