Lithia Subaru of Fresno - Service Center

Fabulous service I had a freak accident at a car wash with my new Subaru. While the insurance dragged their feet, Luke at Lithia Subaru ensured that I was well taken c I had a freak accident at a car wash with my new Subaru. While the insurance dragged their feet, Luke at Lithia Subaru ensured that I was well taken care of. He kept me updated about everything, helped me with all small details, and was a listening ear when I vented about my useless not to be found claims adjuster. Excellent service ! Happy I have a Subaru. More

Quick, friendly, comfortable My new Subaru (750 miles) had a rear gate that wouldn't open. The dealer was able to take it in the next day and it was out in a couple of hours, fixe My new Subaru (750 miles) had a rear gate that wouldn't open. The dealer was able to take it in the next day and it was out in a couple of hours, fixed and with a thorough explanation of what was wrong. Nice waiting room , too More

Update memory card in Subaru navigation system Updating the memory card in the navigation system should be part of normal maintenance every few years because highways are constantly being redesigne Updating the memory card in the navigation system should be part of normal maintenance every few years because highways are constantly being redesigned. Subaru discourages this by not advertising the availability of this upgrade. Plus they charge an exorbitant amount ($279 with tax) for a simple memory card. As a result, very few Subaru owners ever upgrade the memory card in their navigation system. But the folks at Lithia Subaru -- especially my service advisor Luke Fisher -- were very helpful in getting me the memory card that I needed for my Forester. More

GREAT CUSTOMER SERVICE Service Dept was quick when i pulled up and began helping me right away. Very nice an polite. Shuttle me right to work. Thank you Service Dept was quick when i pulled up and began helping me right away. Very nice an polite. Shuttle me right to work. Thank you More

Effortless superb customer service. Luke made sure that we left with the most positive experience. Was very patient, and thoughtful with me. I will always come back and ask for Luke who Luke made sure that we left with the most positive experience. Was very patient, and thoughtful with me. I will always come back and ask for Luke who I think gives Lithia Subaru an awesome reputation in service. More

Express Service I had an appointment scheduled for oil change and tire rotation. Service was completed sooner than I expected and also went over what should be done f I had an appointment scheduled for oil change and tire rotation. Service was completed sooner than I expected and also went over what should be done for my next routine visit. More

recall repair and maintenance I went in for a air bag recall replacement, maintenance and a problem with a steering wheel shimmy, Luke Fisher was my service advisor. He listened I went in for a air bag recall replacement, maintenance and a problem with a steering wheel shimmy, Luke Fisher was my service advisor. He listened to all my issues and made recommendations as to the one problem I was in for. He explained the the recall issue would take a several hours to replace and the shimmy problem sounded like perhaps it might be my brakes. He offered me a rental and made arrangement for rental co. to pick me up. He was very thorough with his explanations of what would be done and the cost estimate. Luke called that evening and explained that the air bag replacement and engine maintenance was finished but that the other problem was that my brakes needed work and that the car would not be ready until Tuesday. Luke called me Tuesday and explained that an oil leak had also been detected and a gasket had to be ordered and wouldn't be in till either Wednesday or Thursday depending on how quickly it was received. Wednesday afternoon Luke called to let me know my car was ready. I really appreciate the helpfulness of your staff and their commitment to make every effort to satisfy your clients. I was very pleased with all the explanations on the work that was done and happy to have my car back in a timely manner. Thank you to Luke Fisher for his assistance and your mechanic for finding the oil leak. Please continue with all your good work and service. Mary Garcia More

Love your service. When I came in for my service, I was told it might take a long time but Rick, my service advisor, told me he would try to get me out as soon as possib When I came in for my service, I was told it might take a long time but Rick, my service advisor, told me he would try to get me out as soon as possible. (I don't live in Fresno.) Rick also told me they had a shuttle that would be able to take my friend and I somewhere to eat lunch and back again. This is a wonderful service for those of us coming from out of town. My car was done within 1/2 hour after we had returned, and Rick explained all the work that had been done. I feel very confident that the people working on my car are knowledgeable and they do good work. More

Service Everyone has been very helpful. I highly recommend this dealership. Hope they stay helpful to all their clients. Thank you for all the help . 'Til ne Everyone has been very helpful. I highly recommend this dealership. Hope they stay helpful to all their clients. Thank you for all the help . 'Til next time. More

Outstanding service department This service department is more responsive and pleasant than Lexus! What a nice place! Everyone was very pleasant and listened carefully to what I This service department is more responsive and pleasant than Lexus! What a nice place! Everyone was very pleasant and listened carefully to what I told them . More