Lithia Hyundai of Fresno

bought a 2021 Toyota Highlander. I test drove it & loved everything about it. There was a little minor damage to the vehicle which wasn’t a big deal. That happens to used vehicles. W I test drove it & loved everything about it. There was a little minor damage to the vehicle which wasn’t a big deal. That happens to used vehicles. When I drove off the lot with my vehicle & the sticker was taken off the windshield I saw a very large crack in the windshield. I thought…no big deal I can get this fixed, come to find out it will cost me 800-1200 MINIMUM. Which is crazy because I just forked out 25k for this vehicle. There were other issues quickly unfolding, my sensors in my vehicle started to state it had a malfunction. I tried to contact the dealership multiple times & could not get ahold of anyone. I tried again a week later a few different times & finally got ahold of someone. They knew who I was with my phone number & when I mentioned the issues with my sensors they acted as if they knew & let me know a technician would call me to schedule an appt. I never got a call back for the appointment & needless to say the repair was never made on their end. I took it elsewhere to see what the cost would be to fix something like this & it is going to cost me around $2000. A 60 day warranty was only granted with the used vehicle & I tired several times to contact this dealership & even email & never got a response until that one time & still didn’t hear from anyone. My warranty has ran out & I am stuck with repairs that should have been taken care of by this dealership. Be CAREFUL & proceed with CAUTION. They all seemed really nice & inviting at first but when issues arose they dodged me & my phone calls. More

Bait and switch. They added a last minute 3k charge to the discussed price. DO NOT TRUST THIS PLACE. They added a last minute 3k charge to the discussed price. DO NOT TRUST THIS PLACE. More

People stay away from this crooks they did a bait and switch on me they. Tried to up sell on me totally different vehicle different price and tag on unnecessary warranties for a used car that's not wort switch on me they. Tried to up sell on me totally different vehicle different price and tag on unnecessary warranties for a used car that's not worth it then when I wouldn't budge salesman sent some one else out there to talk to me it was nonsense what he was saying I just got up and left people take your business else where More

Worst experience of my life. I don’t know how this dealer is still running. I was yelled at by Ben the sales manager and I was treated very inhumane. It almost felt like a I was I don’t know how this dealer is still running. I was yelled at by Ben the sales manager and I was treated very inhumane. It almost felt like a I was being punish for having a subprime credit score. I’m not complaining about the rate but it’s more about the treatment I received from Ben and I was told if I didn’t like it, I could leave. More

They deserve no stars this is the worst unethical business I've ever dealt with. They lie about everthing add stuff that you dont want never was allowed to be shown the contract or numbers was asked business I've ever dealt with. They lie about everthing add stuff that you dont want never was allowed to be shown the contract or numbers was asked to sign electronically then given a USB that showed the how they burned me lied and no one want to take responsibility for there unethical deceiving tactics. They try to ignore the problem so it goes away... I WILL NOT allow them to burn customer without taking accountability. If I have e to approach ever customer to stop them I WILL More

This service center is terrible. In March 20, 2026 I took my car in for revolution, oil change and transmission fluid changeout. A day later I noticed my car lurking, running real ro In March 20, 2026 I took my car in for revolution, oil change and transmission fluid changeout. A day later I noticed my car lurking, running real rough as though the engine was “missing”. I called the dealership and got no response, a second time and got no response as no one in the service department ever answers the phone. I sent an email to the Manager, and the service manager and never got a response. I have purchased two Hyundais from those folks but will in the future opt for a Honda or Toyota. The place is very disappointing More

Louie, my salesperson, listened respectfully and found exactly what I wanted. He even programmed my phone for me. Sebastian was very attentive to detail in the financial department. Thanks to all for help exactly what I wanted. He even programmed my phone for me. Sebastian was very attentive to detail in the financial department. Thanks to all for helping me get my last new car! More

Got there told them who I was looking for and it went fast! After he brought me in told him what I wanted fast! After he brought me in told him what I wanted More

I have been calling for nearly 2 months about concerns I've had since LESS THAN 24 HOURS AFTER PURCHASING MY VEHICLE and have not been helped. I have called a total of 141 times, have had 4 calls answered I've had since LESS THAN 24 HOURS AFTER PURCHASING MY VEHICLE and have not been helped. I have called a total of 141 times, have had 4 calls answered of the 141 attempts to reach service, and sales was no help either. I've called and text my service advisor and his manager multiple times with no response. I was just told today I'd have to pay a diagnostic fee of $210 for concerns I've been calling about since the evening I purchased my vehicle. My gas door does not open, I have trim missing from my door, no floor mats in my vehicle, I had to pay $215 to replace my car battery within 45 days of purchasing my vehicle, my car wouldn't start and I was forced to tow my vehicle from Los Baños to Fresno after being stranded with my young child, the dash states "Keyless Entry Start Problem", I had to spend $200 to get a second key made for my vehicle since there was only one provided; the list goes on. I have not been helped, I have left many of voicemail requesting information or assistance or to just return the vehicle. I have been brushed off, spoken to extremely rudely, I've been failed every single step of the way since October 22 and would like my concerns to be escalated and addressed in a very timely manner. I've been promised call backs from Steven and Luis on 3 separate occasions and have not heard back from them. More

Went in to look at cars and a sells man approached us ask us if we were looking or buying. I told him I was thinking of buying a used car. He asked if we would sit down and start a credit application we said us if we were looking or buying. I told him I was thinking of buying a used car. He asked if we would sit down and start a credit application we said ok. He then took off for about an hour came back and told us he had us approved for a loan for a Honda civic that he picked out. Whenever even seen the car. They wanted 18,000 at 26 percent interest I looked at him and said noway I'm paying for a 18,000 car at that interest rate. The car was only worth 14,000. The dells man was just a crook.and the rest of the people that helped to try to screw an older couple are part of a dealership that more than likely tries to screw everyone that walks into their doors. I would go on about the rest of the story but it would take to long. All I can say is don't buy a car from this dealer they are the most dishonest place I ever have done business with. Watch out for The finance manager she is as shady as they come.no one ever returns your calls. At any rate I didn't buy a car from them they are a dirty dealership . More