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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
1,041 Reviews

1,041 Reviews of Lithia Hyundai of Anchorage - Service Center

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November 03, 2024

Just had an issue with not being able to speak with someone when I called or text. More

by annette.peagler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana
Nov 04, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your feedback, Annette. We're sorry to hear about the difficulty you experienced reaching someone by phone or text. Communication is important to us, and we appreciate you bringing this to our attention. Please feel free to reach out to us directly so we can assist you further. We hope to serve you better in the future!

November 02, 2024

The service department was very professional. They got the work I needed done fast and the employees are outstanding! Very courteous and communicative. Will be back again soon. More

by AutumnParisPetServices
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience with the service department at Lithia Hyundai of Anchorage! We're delighted to hear that our team was professional, efficient, and communicative. We look forward to welcoming you back soon!

November 01, 2024

I needed to have my gas pumped out for shipping reason, they helped me that same day while treating me with kindness and respect. They are proper professionals as far I'm concerned. More

by Furqan Sadiq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Lithia Hyundai of Anchorage responded

Furqan, it’s fantastic to hear about your experience! We’re proud to have a team that treats customers with kindness and respect while providing professional service. Thank you for choosing us, and we look forward to assisting you again in the future!

November 01, 2024

Everyone I spoke to was very clear in communication in regards to what was happening with my vehicle. Very polite and efficient. More

by Sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your feedback, Sarah! It's wonderful to hear that our team communicated clearly and efficiently during your visit. We appreciate your kind words and look forward to assisting you again in the future!

October 31, 2024

Too long of a wait for service. I've been a sixteen year Hyundai owner. The past 18-months service has become slower and non-communicative to phone calls and text messages. This may More

by bhilmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blayke Mccarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate you taking the time to share your concerns. It’s disappointing to hear about the delays and communication issues you've encountered. Your loyalty as a long-time Hyundai owner is important to us, and we want to make this right. Please reach out to me directly so we can discuss your experience in detail and work toward a solution. Best, Moises Gonzalez - Service Manager - 907-762-5752

October 27, 2024

Unreasonably difficult to schedule. Website scheduling didn't work, phone number listed went to a call center in Oklahoma that never answered or called back. Very frustrating and unpr More

by lisa.lambak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Diaz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Lithia Hyundai of Anchorage responded

Lisa, I’m sorry to hear about the difficulty you faced with our scheduling process and the challenges in reaching someone directly. We understand how frustrating that must have been and appreciate your patience. It’s good to know our team could assist with a ride to work, but your experience should have been much smoother from start to finish. We’ll be reviewing your feedback with our team to improve communication and simplify scheduling for our customers. Please feel free to reach out if there’s anything we can do to assist further. Best, Moises Gonzalez - Service Manager - 907-762-5752

October 25, 2024

I’m very happy with my Tucson and I’m also pleased with the financing. More

by LYNETTE_TOOTHLADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Lithia Hyundai of Anchorage responded

Thank you, Lynette! We’re so glad to hear you’re happy with your Tucson and the financing process at Lithia Hyundai of Anchorage. It’s always our goal to provide exceptional customer service. Please don’t hesitate to reach out if you need anything in the future.

October 24, 2024

The amount of time and effort I spent on trying to make an appointment to get my oil changed is unacceptable. Called and left messages 4 times in a month and never got a call back even though the message s More

by SFDAVIS
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience. I appreciate your loyalty as a Kia owner since 2007. I understand that being without your vehicle for an extended period can be frustrating, especially when it involves diagnostics and repairs. We strive to provide timely service, and I assure you that your feedback will be taken into account as we work to improve our processes. If you have any further concerns or suggestions, please feel free to reach out. Thank you for your understanding, and we hope to serve you better in the future. Best, Moises Gonzalez Service Manager 907-762-5752

October 24, 2024

The dealership is Awesome Everytime I visit, no problems. Timing could be better on appointments. More

by upperone49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Brookins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your feedback! We're glad to hear that you consistently have a positive experience at Lithia Hyundai of Anchorage. We appreciate your suggestion regarding appointment timing and will work on improving this aspect. We look forward to your next visit!

October 22, 2024

Service was very fast and professional as it usually is. Always in and out which is nice. More

by BARRIE99504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your feedback, Barrie! We're glad to hear that you consistently experience fast and professional service at Lithia Hyundai. Your time is valuable, and we strive to ensure your visits are efficient. We look forward to seeing you again soon!

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