Lithia Hyundai of Anchorage - Service Center

I don't think I've had a worse experience with a professional business than what I have experienced with Hyundai of Anchorage. I brought my car in on an insurance claim on June 2 for the sole purpos professional business than what I have experienced with Hyundai of Anchorage. I brought my car in on an insurance claim on June 2 for the sole purpose of getting an estimate on the engine damage caused by the theft. There was NO communication from the team there about what was needing to be done or the status whatsoever. After three weeks of no contact, I began calling to determine what the status was and was continually asking questions to the people on the phones reached by the service department phone number listed. Every single time I called, it was like I was opening a brand-new account; they had no idea who I was, which car was mine, what was needing to be done, or any status whatsoever, even after recording my personal information on the previous call and taking notes from information I provided to them. This happened four times specifically, and this wasn't even the worst part. The call team always recommended I call my service advisor, Dana, since she had better answers. This was recommended to me seven times, and each time I asked to be specifically transferred to my service advisor, they said not to worry that they would have her call me back shortly. I WAS NEVER CALLED BACK, ever. They even said sometimes, and I quote, "I will personally tell her to reach out to you by then end of today, and I will let her manager know to reach back out to you", or one time, "I can see her, and she is busy with a client, she will call you back". Well, those were actually complete lies because the call center (which is listed as a 907 number), is not in Alaska, and while the call center told me they could PHYSICALLY SEE my service advisor dealing with a customer, my service advisor was actually on vacation and had been for the past two weeks. Later, during the TENTH week of this fiasco with still no one reaching out to me, I ended up having to go to the shop if I wanted even the simplest question answered. Even the direct phone, which was on my service advisor's desk, would never be picked up. My service advisor, Dana, was actually helpful whenever I went to talk to her, and understandably, she was very busy with all the cars in the shop, so my qualms are not with her, just the COMPLETE lack of response and follow-through from the call center staff, and the neglect and dismissal from anyone that was reachable by phone at Hyundai. I hope to never have to deal with this establishment again. More

Great experience with the service department every time I go. Always kind and professional to work with. go. Always kind and professional to work with. More

On site technicians were great. However never able to reach out to onsite representative by the phone. When we call the number that listed on the website, someone picks up the phone However never able to reach out to onsite representative by the phone. When we call the number that listed on the website, someone picks up the phone and they said they will let service advisor know and call me back shortly. But never received the call back and it happens 4 times ( I called 4 times). I ended up physically visiting service center everytime. Onsite people are great but the phone call representative or the system needs to be fixed. More

Gave very good service! Had the patience with answering my questions and gladly explained everything. Had the patience with answering my questions and gladly explained everything. More

Very kind and sweet to customers, the service was done quickly and effectively. I will be going back to work with the Hyundai teem every time quickly and effectively. I will be going back to work with the Hyundai teem every time More

Friendly and quick service. It was just an oil change. I came in early. They took it in and got it done It was just an oil change. I came in early. They took it in and got it done More

Brandon was courteous, professional and very knowledgeable. I appreciated that they had an uber so I wouldn't have to wait for 1.5 hours, a nice courtesy! Brandon communicated with me with updat knowledgeable. I appreciated that they had an uber so I wouldn't have to wait for 1.5 hours, a nice courtesy! Brandon communicated with me with updates . Overall I was very happy with all the service provided by Hyundai! More

It's a busy atmosphere at Lithia Hyundai Anchorage. The customer service crew is polite, supportive of client needs, and they responded to all of my questions clearly. The customer service crew is polite, supportive of client needs, and they responded to all of my questions clearly. More

Awsome, friendly staff. We're very helpful and respectful. Dealer that sold car, put paperwork on thumb drive. I don't have computer. Litha Hyundai printed out for me. Tha We're very helpful and respectful. Dealer that sold car, put paperwork on thumb drive. I don't have computer. Litha Hyundai printed out for me. That went beyond and I am very grateful for that. Thank you More

It is always a pleasure doing business with them. Everyone there was very professional and courteous. Everyone there was very professional and courteous. More