Lithia Hyundai of Anchorage - Service Center

Terrible service, no one knows how to let you know anything that’s going on with your car. Never answer the phone, goes straight to voicemail. Advisors are rude and Dana is absolutely no help. anything that’s going on with your car. Never answer the phone, goes straight to voicemail. Advisors are rude and Dana is absolutely no help. More

If I could give them 0 stars I would. I have owned 4 Hyundais and this has been by far the worst experience that I have ever had. I had a 9am appt for an oil change and detail and told th I have owned 4 Hyundais and this has been by far the worst experience that I have ever had. I had a 9am appt for an oil change and detail and told them I needed my car back by 3. I started calling them at 3 after I had not heard anything back. They did not start my oil change until 4, the only reason I know that is because I got a text saying that everything was fine with my vehicle. At 430 I called again and just stayed on hold. At 5 I finally just caught a Uber down and they had just started my detail. Unacceptable. I have reached out to the Service and General Manager several times with no returned calls. I have called Corporate 7 times, the first time I reached someone they said that I worked hear from the dealership. That was weeks ago, still nothing. I hate I ever bought a vehicle from them. More

No support post sale from this dealership. We purchased the car 3 weeks ago and we still cant leave our dog in the car nor turn off the collision avoidance system in order to tLenthe vehicle u We purchased the car 3 weeks ago and we still cant leave our dog in the car nor turn off the collision avoidance system in order to tLenthe vehicle up a steep hill More

Great customer service every time. Services provided done quickly and correctly. Staff is very professional Services provided done quickly and correctly. Staff is very professional More

I’ve brought my car in at least they will not fix the problem why? problem why? More

Great staff to work with looking forward to going there again to get my next couple of cars again to get my next couple of cars More

Excellent sale and service staff. Good support even after sale. Enjoying getting acquainted with the new car. Good support even after sale. Enjoying getting acquainted with the new car. More

Great team all the way around! A very smooth transaction that wasn’t rushed. They made sure we understood the process and gave us time to think about our decision, absolutely no pr A very smooth transaction that wasn’t rushed. They made sure we understood the process and gave us time to think about our decision, absolutely no pressure. Overall great experience! And I would recommend them to anyone looking for a great vehicle with the service to back it up. More

We had a great experience buying our car with Owen as our salesman. He was knowledgeable, helpful, and never pushy. He gave us plenty of time to think things over and made sure all our questions were answere salesman. He was knowledgeable, helpful, and never pushy. He gave us plenty of time to think things over and made sure all our questions were answered. Owen took care of everything we needed and made the whole process smooth and stress-free. Highly recommend working with him! More

Communication from this dealership is non existent and getting someone to help with a status update is next impossible, just get put on hold or told that the service provider will reach out, which they do getting someone to help with a status update is next impossible, just get put on hold or told that the service provider will reach out, which they do not. They also don't really tell you what they are doing to your vehicle until it's already been done. They've had my vehicle for 2 weeks now with no update from them. More