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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
985 Reviews
Call Service Center (907) 202-9778

985 Reviews of Lithia Hyundai of Anchorage - Service Center

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November 20, 2024

Lithia Hyundai of Anchorage was very helpful. From inquiries over the internet, to coming in person, they were always willing to answer questions. They made a stressful thing of buying a new car, More

by DEE.SAM77
Recommend Dealer
Yes
Employees Worked With
Blayke Mccarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Melin
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November 15, 2024

The process of securing the vehicle I desired was made easy and I was able to deal with them over the phone and via text to get my questions answered. More

by NONE3
Recommend Dealer
Yes
Employees Worked With
Mitchell Trudell , Austin ?
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Nov 18, 2024 -

Lithia Hyundai of Anchorage responded

It’s wonderful to hear that the process of securing your vehicle went smoothly! I’m glad we could assist you over the phone and through text to make things convenient. Thank you for choosing us, and we look forward to helping you again in the future.

November 14, 2024

Anchorage Lithia Hyundai has stepped up their game with Christian and Brandon, in their services department. Both certainly were customer friendly and very helpful. We appreciated their help getting our ca More

by Sally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
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Nov 15, 2024 -

Lithia Hyundai of Anchorage responded

Sally, thank you for sharing your experience! We’re thrilled to hear that Christian and Brandon made such a positive impression in the service department at Lithia Hyundai of Anchorage. Your kind words mean a lot, and we’re glad they could assist you with your car service. We look forward to seeing you again!

November 14, 2024

East to work with, great service, will recommend to anyone in the area for service center More

by Lucasjustin18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

Lithia Hyundai of Anchorage responded

Lucas, thank you for your kind words! We’re delighted to hear that our service team at Lithia Hyundai of Anchorage made the process easy for you. Your recommendation means so much to us, and we look forward to helping you again in the future!

November 13, 2024

Christian was very helpful. He spoke to my son regarding battery, and I appreciate the overall check of fluids, ect. More

by Nclarsen2
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Lithia Hyundai of Anchorage responded

We're delighted to hear that Christian provided helpful service during your visit at Lithia Hyundai of Anchorage. It's great to know you appreciated the attention given to your son's battery and fluid check! Until next time, we wish you the best of luck!

November 12, 2024

Didn’t have my car for 2 days no call that car was done or ready to pick up. More

by CBCOLEMAN2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate you bringing this to our attention, Coleman. We’re sorry to hear that you weren’t kept informed about your vehicle’s status, as timely updates are a priority for us. We’ll address this with our team to ensure better communication moving forward. Please don’t hesitate to reach out if you'd like to discuss this further. Best, Moises Gonzalez - Service Manager - 907-762-5752

November 12, 2024

Very poor communication in the service department. Not sure if they were understaffed or another issue. More

by cushmanm24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dana Clendenen
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Nov 14, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for bringing this to our attention. We’re sorry to hear about the communication issues you experienced with our service department. Your feedback is important, and we’ll be addressing this with our team to ensure we’re meeting our customers’ expectations. Please feel free to reach out if there’s anything specific you’d like to discuss further. Best, Moises Gonzalez - Service Manager - 907-762-5752

November 10, 2024

awesome service everything you expect from a dealership. But i scheduled a service because Hyundai sent me a Service Special email. They did not honor price even though the special contained my vehicles VIN More

by COPPA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience with us. We're glad to hear that the service met your expectations, but we're sorry about the confusion regarding pricing and scheduling at Lithia Hyundai of Anchorage. Your feedback is valuable, and we'll be sure to address these concerns with our team to improve future experiences. If there's anything else we can do for you, please let us know!

November 08, 2024

The Parts department is the BEST, the Service department continues to be a challenge. Christian is the best thing that has happened to the service department in the last 6 months! More

by Crewkee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your kind review, Crewkee. We appreciate your feedback and are glad to hear that Christian has positively impacted your experience with our service department. We did notice you rated us 3 out of 5 stars; if there’s anything we can do to improve your future visits, please feel free to give us a call. We’re here to help make every visit a great one! Best, Moises Gonzalez - Service Manager - 907-762-5752

November 06, 2024

Christian was very helpful! My car service was completed quickly and as described. Great communication. More

by kiss.allyson
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your feedback, Allyson! We're glad to hear that Christian provided helpful and efficient service, and that everything was completed as expected. We truly appreciate your kind words and look forward to assisting you again at Lithia Hyundai of Anchorage!

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