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Lithia Honda in Medford

Medford, OR

4.8
723 Reviews
When you're looking for a new car you can rely on and feel confident in, there's nothing better than a Honda. Honda cars have a long and deserved reputation for performance and dependability. That's why Lithia Honda in Medford is proud to be a source of Honda cars for places like Ashland, Grants Pass, Central Point, and Eagle Point. At our Medford Honda dealership, we sell all New Honda Models, as well as Used Honda and other makes and models in our inventory. You can count on our service and parts department to be able to get you back on the road with major repair, or in and out quickly with routine maintenance.
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4095 Crater Lake Hwy

Medford, OR

97504

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Showing 723 reviews

March 07, 2021

Purchase a Honda Passport that ended up being outside my payment range. (My bad for signing) Went to exchange it for a more affordable option 5 days later and was told it would cost me $3900 for the few More

by ryanv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Sanders
2.0
This rating includes all reviews, with more weight given to recent reviews.
Cedrick Fuhrman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2021 -

Lithia Honda in Medford responded

Hello, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact us to get in touch so we can work towards an understanding. Thank you. Sincerely, Nathan Mould | General Sales Manager

Mar 09, 2021 -

ryanv responded

My number is 541-664-3930. I would be glad to discuss it.

February 22, 2021

We were given an excellent deal on our trade in. Jake was professional and courteous. Marci got us through the paperwork quickly and with some laughs! Delightful experience and great deal on our car!! More

by Phylgoodeill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Arevalo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marci Corona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Word
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Saltmarsh
Feb 25, 2021 -

Lithia Honda in Medford responded

We love hearing about customers that have a terrific experience at Lithia Honda of Medford. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Nathan Mould | General Sales Manager

December 15, 2020

My selesman was Jake Word. I like that he was not pushy. I work graveyard shift . He was very attentive to my time constraints when it was time to make a deal. I also feel that he was able make a deal More

by darthraider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Tiedemann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Word
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Lithia Honda in Medford responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Nathan Mould | General Sales Manager

October 31, 2020

Steve Allred was helpful and laid back. Not pushy at all but there to answer any of our questions. The truck that was advertised on the web was available (no bait and switch) and was listed at the web site More

by Thom from Ashland
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Tiedemann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Allred
Nov 04, 2020 -

Lithia Honda in Medford responded

Thank you for your great review, Thom! We're glad to have Steve on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nathan Mould | General Sales Manager

September 08, 2020

Saw the Jeep we had been looking for listed on Tuesday, contacted them and asked for images and to put a deposit down on the Jeep. Got a quick response of the Jeep is not here yet and will let us know when More

by Jeepcarguy
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jared Tiedemann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Lithia Honda in Medford responded

We appreciate learning about your experience with our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Nathan Mould | General Sales Manager

Sep 27, 2020 -

Jeepcarguy responded

Nathan, No intended response from me. No remedy or resolution allows me to purchase the vehicle. Please work with your personnel as they should have self reconized this situation. Continuous self assessment and improvement will ensure a better sales experience.

August 25, 2020

JT was great. I made an appt to look at a vehicle and when that didn't work out he found a better one for me to look at. We hashed out the details and the deal was done in 3 hrs start to finish. Great More

by sonygirl2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marci Corona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Tiedemann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2020 -

Lithia Honda in Medford responded

Thank you for your great review! We're glad to have JT on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nathan Mould | General Sales Manager

July 27, 2020

Assistance with a Smile! All your staff are always friendly, courteous and helpful. From the sales staff who wave as you pull into the dealership, to the service writer, and More

by KikiDee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kat
Aug 28, 2020 -

Lithia Honda in Medford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Nathan Mould | General Sales Manager

July 01, 2020

Even in a time of disturbance, Lithia is reliable When my wife brought the car in for its oil change a few weeks ago, the team highlighted two things that were needing work, but that we could find a c More

by leprejuan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Saltmarsh
Jul 07, 2020 -

Lithia Honda in Medford responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Stephen Ferris | Service Manager

June 30, 2020

Mark and Marci were/are AMAZING...gracious, kind, Mark and Marci were/are AMAZING...gracious, kind, informative, personable. Even the young man who directed me to the proper place to obtain a dri More

by ShyloClark
Recommend Dealer
Yes
Employees Worked With
Marci Corona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2020

Kevin worked hard to get us exactly what we wanted. He listened to our wants and needs and we got our dream car! I will definitely recommend Lithia and especially Kevin to my friends and family. More

by cheriramirez123
Recommend Dealer
Yes
Employees Worked With
Marci Corona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2020 -

Lithia Honda in Medford responded

We are extremely grateful to receive such an outstanding review! Feedback like yours lets us know that we are meeting our organizational goals for providing excellent customer service while getting you into the vehicle of your dreams. We could not be happier to hear that Kevin was able to do this for you and we encourage you to contact him or stop by if you have any further automotive needs. Sincerely, Nathan Mould | General Sales Manager

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