Lithia Ford Fresno

I have been waiting for one month for repairs parts wrong, lost, and now????? Don't know what is happening. Left on highway after first repairs, and had to be towed in again. You replaced fan and motor wrong, lost, and now????? Don't know what is happening. Left on highway after first repairs, and had to be towed in again. You replaced fan and motor first time and then charged me 2500. For more motors, fan and hydraulic control which is only put on 2000-2002 Lincoln's. Would appreciate information in regards to repairs and charges. Thank you, Frances Reese 702-265-4088, spudislander222@gmail.com More

This place has gone down hill. Been patronizing this place for years and things have gotten bad. Now when you make an appointment for an oil change it takes over 4 hours of waiting Been patronizing this place for years and things have gotten bad. Now when you make an appointment for an oil change it takes over 4 hours of waiting in there supposed Quick Lane Service lane. Also for concerns on a car under manufactured warranty they want you to leave it for 3 days before they will even look at it. This is ridiculous so go to Future Ford instead for good service More

I drove to Fresno Lithia Ford from Madera yesterday afternoon, May 3, 2024 (I did not trust Ford Madera for any kind of business) to the Quick Lube lane before 2pm & was met by Manuel Lopez who informe afternoon, May 3, 2024 (I did not trust Ford Madera for any kind of business) to the Quick Lube lane before 2pm & was met by Manuel Lopez who informed me that Service is busy & won't be able to take in my Ford Edge for an oil change. He asked me if I wanted an oil change in my home instead but replied it's a long drive for them to do an oil change. He further told me that they do not do drive-in oil change without an appointment. I said I'll do it online but told me I cannot do it online but only by telephone . He gave me the business card of the service coordinator to call. All the information he gave me raised red flags that it stunned me. I was unable to accept the situation and leave as I stayed on on the Quick Lube lane trying to reconcile my past experiences (which were always poistive until this) with this bad news. A Service Advisor then came out and asked what service I needed. I asked for an oil change and he readily checked me in and process my request. I was in disbelief that while Manuel Lopez advised me to make an appointment and comeback for the oil change, a Service Advisor processed me for the oil change right away. I would have wasted time and gas if I left after what Manuel Lopez told me. I kept looking for answers that this guy Manuel Lopez is actually a Lot Porter who seemed to gain something by directing Quick Lube customers to make an in-home oil change or making an appointment with a particular Service Coordinator. This guy intercepted me, a Quick Lube lane customer, hijacked the job of a Service Advisor and attempted to redirect me to do business with a certain Service Coordinator. For what? Do Service Coordinators (SC) get commission & perhaps this guy get a cut? Is he trying to help this particular SC show some "performance"? After having been told to make an appointment and comeback another day, the Service Advisor saved the day for me for a relatively quick oil change that I was out of the dealership in 90 minutes. I also told him what Manuel Lopez (who had similarly approached me ahead of the Service Advisor several times in the past) did and hope that he is not allowed anytime at the Service lanes acting like a Service Advisor and redirecting customers to other Ford personnel (Sales Agents or Service Coordinators , for a cut in commission maybe?). He should be banned from the Service lane, the Service Department or Lithia Ford Fresno altogether. More

For the past several years, I have taken my Ford to Lithia for service. I have not been impressed with their service I have often had to wait at some length after entering the service desks for someone Lithia for service. I have not been impressed with their service I have often had to wait at some length after entering the service desks for someone to even notice I was there waiting. This last visit was entirely different. Employee D.J. Mc'Neil made the difference. He greeted me when I first entered the service area and took care of my car's intake which was towed to Lithia late in the day with a dead battery. First thing next day, D.J. called to let me know what the problem was and to schedule the car up for further service. He called me right away when the job was done and when I arrived to collect my car, he greeted me with a smile, first thing, as soon as I entered the service desk door: "Mr. Blades! Your car is all set!" This guy is a go-getter for the customer. Lithia service desks could use a few more young men like this. Lithia gets a 4 rating on this service visit and D.J. gets a 5. More

I would strongly suggest you avoid any blue certified vehicles from Lithia Ford. I went in last month to look at one and both batteries were dead(diesel). I came back a few days later and they advised th vehicles from Lithia Ford. I went in last month to look at one and both batteries were dead(diesel). I came back a few days later and they advised they replaced the batteries and the vehicle was good so I purchased it. Two weeks later it died on me again two days in a row. Service department advised that they had replaced the batteries within the month prior to my purchase (4 batteries in a month prior to purchase) + 2 dead within two weeks of purchase (6 total batteries). Come to find out a Lithia up north had replaced batteries in March as well. So 5-6 batteries replaced in 6 months prior to purchase and no testing to see why the draw was occurring. Now I’m making payments on a truck that has been in their shop (coming up on three weeks) more weeks than my driveway since purchase with no end date in sight. Seriously do yourself a favor and avoid them. More

They couldn’t fix a vacuum line problem that affected the dash controls after three trips. Then, due to a delay getting back, they refused to fix the original problem without charging, even though they didn’ dash controls after three trips. Then, due to a delay getting back, they refused to fix the original problem without charging, even though they didn’t fix it the first three times. We won’t be going back for more…lol More

Had to go back three times for the same vacuum leak, then the 4th time (granted, several years later due to COVID), they would not honor their work. Time before last, they didn't want to work on the same iss the 4th time (granted, several years later due to COVID), they would not honor their work. Time before last, they didn't want to work on the same issue and claimed no problem was found (warranty work)???? As soon as we drove off, the A/C went back to the defroster vents again (crooks). Today, they would not help because they had no warranty to charge too "and the mechanic needs to be paid". They never fixed the original problem, and didn't care. 17 years, a lifetime customer, flushed down the toilet because of a simple vacuum line fix that had been documented three times. I also bad to go back after a major tune up before. Something is off with their policy and attitude. I won't be back. More

To my ford in for recall driver airbag Salvador Gonzalez was very nice and put me at ease as my first trip there had ford for several hours but no parts but they all were very friendly was very nice and put me at ease as my first trip there had ford for several hours but no parts but they all were very friendly More

We arrived on the lot and before we could complete our parking or get out of the car Stephen was asking us if we had a trade(first red flag). We took a test drive and he seemed relatively knowledgeable ab parking or get out of the car Stephen was asking us if we had a trade(first red flag). We took a test drive and he seemed relatively knowledgeable about the vehicle which why I gave him two stars instead of one. He then proceeded to tell us that this vehicle was actually on "sale" and had been marked down today by $2k(second red flag) he even said he was screen shotting that for us because it was different than the website price. How nice of him. We agreed to go into the office and talk over prices & the deal. He immediately asked for our personal information - CDL and SS #'s as well as our income and current payment info. We had already told him our financing was pre secured with our credit union. It was a whole debacle getting him to move on from the fact that we wouldn't disclose all of this just doing a "pencil deal". To the point of him calling his "sales manager" in to cool things off.(3rd red flag). We had not even discussed price of the rig, nor the offer on the trade. They came back accepting our trade price so we moved forward with the deal. After telling them we had already secured financing they ran our credit anyway causing an effect on our credit scores.(3rd reg flag and a definite mistake) They then came back with the paper deal showing a point higher than our pre-approval, the price of the rig $2k higher than quoted from the "sale" Stephen saved on his screen shot AND almost $2k more for some mandatory LowJack equipment as well as the all elusive "clear coat". After reminding them once again that we were approved for a specific rate that was lower than what they wanted to write a contract up for then again went back and magically got the "bank" to honor the pre-approval.(major mistake) The sales manager then proceeded to say that Stephen had mad an error on the price quoting it so low but he was going to do us a favor and honor that price- but only for that day - if we didn't sign that day it was going back up. He also stated that they would not or could not remove the accessory package that was not pre-disclosed to us. But he might have if he hadn't given us our asking price for the trade. (ok my friend can you or can't you remove it lol? Or you can only remove it if you make us pay for it on the back end of the trade deal?)He even blamed US for causing it all because we wouldn't disclose out payoff and payment 5 mins after sitting down! :) At his point 2 hours in we walked from the deal stating we needed to speak with our bank because I was very uncomfortable with the rate conversation. Next day they called us back sending us the same deal with mandatory accessories and which we declined while stating we would love to buy the rig at the initial agreed upon price - no extras. Salesman then waited until the next day to let us know they could not take out LowJack they put in and wished us well with out truck search(aka we don't want your business - final and last mistake). By this time we had moved on with another dealer that of course didn't put us through all of the above BS. I've been buying vehicles for 40 years and have seen quite a bit of nonsense. This case may have been the worst. So as I promised Stephen, I am happy to recommend Lithia Ford Lincoln of Fresno to anyone who desires to purchase a used vehicle with mandatory $2k+ accessory package and who has the thick skin to deal with shenanigans. I was happy to pay a little more else where for the same rig skipping the nonsense. The price of peace of mind can't be measured. Note to any car salesman who might read this; you know you all have a bad rep anyway right? Do better to not live up to that. More

This dealership is a ripoff. I have purchased new vehicles there and traded vehicles in. I attempted to request a refund for the extended warranty and they indicated that they wo I have purchased new vehicles there and traded vehicles in. I attempted to request a refund for the extended warranty and they indicated that they would not because they kept it to go towards the purchase of the new vehicle I purchased there. So they kept my refund and probably put it in their own pockets without my knowledge. Currently, I traded in the car purchased there at a different Ford dealership and I was told all I needed was to provide a document to Lithia Ford Fresno and the extended warranty refund would be provided. I did so and was given the run around. I have called the General Manager and left messages with no response as of yet. This dealership should be fined by Ford Motor for their negative underhanded dealings with customers, especially repeat buying customers. I wonder what other underhanded deals they do to others. I am a woman and 66 years old. I put that because I'd like the public to know how they treat their customers. They have nice friendly sales people then once they have the documents signed through the finance department they change their attitudes. I could hear them talking and laughing as I waited to inquire about my extended warranty refund. I had to wait about 10 minutes before anyone came to talk to me. I won't repeat their comments I overheard as they were laughing. Perhaps I should make a call to the television station 47 on your side to resolve this issue. I would like to know how many others have had their extended warranty refunds kept by this dealership. More