Lithia Ford Fresno

I was charged $450.00 to replace a $30.00 brake switch, one week later...same problem.I returned the truck and was told "we now think" it is the shifting mechanism which will cost another $500.00!!!! I dro one week later...same problem.I returned the truck and was told "we now think" it is the shifting mechanism which will cost another $500.00!!!! I dropped off my truck on a Friday at 10am and informed Daniel in service I HAD TO HAVE IT BACK by Monday night, he agreed. I phoned the service department FIVE TIMES on Monday and never spoke to a live person in the service department. At 5pm I drove across town to confront any live person in the service department. Daniel stated we have been very busy today, our service manager quit. I asked if my truck was ready and he said we are still looking at it. I asked if it, in fact, had been looked at? He admitted they had not touched the vehicle since it was dropped off on Friday morning!!! Why the general manager, Rick Vidal was not notified of his service department's total meltdown I will never know. But I have a choice as to where I take my $40,000 truck to get it serviced and I will guarantee it will NEVER be serviced at Lithia Ford in Fresno California at 195 e. Auto Center Drive. I suggest anyone looking into sales or service at this dealership think long and hard before doing business with them. Thank you, Bill Baldwin More

Droped off my truck for repair 4 times for a total of 7 days because of the oil light. They change a part and return sometimes in a day sometimes 2 days and the can't fix the problem. One time they had the days because of the oil light. They change a part and return sometimes in a day sometimes 2 days and the can't fix the problem. One time they had the truck all day and didn't have time to look at it. All they can say is we can't find the problem and bring it back when you have time. This is not the first time either, last time it was the gas cap and engine light. That took 3 trips and 5 days in the service department. Thank God the truck is under warrenty for another year and has only 26500 miles on it. I would hate to see the labor cost for this piss poor repair. It's the last ford vehicle I will every buy if this is how they treat customers and take care of poor quality trucks. More

HUGE thank you to mark and all of the folks over at Lithia! It was a great experience and they worked really hard to get me a great deal. I really appreciate everything that was done for me. Lithia! It was a great experience and they worked really hard to get me a great deal. I really appreciate everything that was done for me. More

Mark did a great job getting me in the car I wanted,with the down payment and monthly payments I wanted.Very friendly never pushy,very happy with my experience.Thanks again Mark. the down payment and monthly payments I wanted.Very friendly never pushy,very happy with my experience.Thanks again Mark. More

The staff at Lithia Ford of Fresno was very helpful, especially Jose U., he was very patient and very helpful into seeing that all my questions were answered. The finance department and the General Man especially Jose U., he was very patient and very helpful into seeing that all my questions were answered. The finance department and the General Manager also helped me very much to see that I got the financing and a decent finance rate that made it possible to get me the car that I wanted. In the end I didn't not settle for a car I drove off the lot with the car that I had only wished I could get, the new Ford Flex. We love this new car and would not have been possible at the other dealerships we went too. We always go back to Lithia Ford. Thank you. More

I bring both my cars in for service regularly and am always greeted by friendly staff, my cars always are repaired correctly and in a timely fashion. I appreciate Louie's honesty and communication when always greeted by friendly staff, my cars always are repaired correctly and in a timely fashion. I appreciate Louie's honesty and communication when I leave my vehicles with him. I have recommeneded Lithia Ford to all my friends and family. My mother in law, father in law, 3 cousins, 1 aunt, my brother, my sister in law and my parents have all bought their vehicles from Lithia Ford and maintained them at Lithia Ford as well. Thank u for always helping us! More

I took my car in for a standard service. The service I took my car in for a standard service. The service manager wrote me up for a "standard service". I didn't realize (and it was NOT explained) t I took my car in for a standard service. The service manager wrote me up for a "standard service". I didn't realize (and it was NOT explained) that many of the service items recommended by Ford had been "upgraded" by the service manager (for example "inspect brake fluid/reservoir" was replaced with "flush brake fluid/reservoir"). This added a couple of hundred dollars to my service charge. I realize that I should have asked more questions (buyer beware), but I never expected the Ford dealer's service department to be so blatantly fraudulent. More

The Experience that i had when i drove into the ford dealership was the worst experience that i have ever had at a ford dealer the salesman that i spoke to didn't know what he was talking about. the sal dealership was the worst experience that i have ever had at a ford dealer the salesman that i spoke to didn't know what he was talking about. the salesman tried to tell me that the Mustang GT500 that they had was a mustang GT500KR which it wasn't i know my mustangs and there is a difference i would rather go to Future Ford of Clovis at least the have salesmen that know what they are talking about and are more friendly. More