Lithia Ford Fresno

Kendrick was very friendly and strait forward. He didn't try to hide anything from me. He worked late into the night to make that i would get the best possible deal. I will definitely use him in the didn't try to hide anything from me. He worked late into the night to make that i would get the best possible deal. I will definitely use him in the future when recommending friends to buy cars. More

Matthew "Matt" Powell made everything a great and pleasant experience at Lithia Ford of Fresno.You don't have to meet everyone at the dealership before you end up with your car keys in hand eithe and pleasant experience at Lithia Ford of Fresno.You don't have to meet everyone at the dealership before you end up with your car keys in hand either! I'm truthfully very hard to impress, but I will definitely recommend Matt to anyone wanting a great deal for a new car. More

Great experience, very professional and informative.Todd got us out of a tough trade-in and into the car that we wanted.This is the second vehicle that we have purchased from Todd Harper and Lithia Ford. got us out of a tough trade-in and into the car that we wanted.This is the second vehicle that we have purchased from Todd Harper and Lithia Ford. More

My husband, daughter and I are from SC on business travel around the country and my car was totaled while we were down in Hollywood last week. I had a 2012 Ford Focus that protected us very well from the SUV around the country and my car was totaled while we were down in Hollywood last week. I had a 2012 Ford Focus that protected us very well from the SUV that struck us. We have my husband's truck but I need a car myself. Since I loved my Focus I decided to get another and found a great pre owned 2012 Focus. I did a lot of research and went to other dealers but in the end I chose Lithia! I sent a message via their website late last night and Matt Powell called me and emailed me this morning and he was friendly as can be..no pressure. He was outside waiting on us to arrive. I went and test drove the Focus and decided to take her. Matt was great with trying to find us a deal, as we weren't really ready to purchase another car. I had to due to my car being totaled. Finance manager and Matt were great, knowledgable, professional and friendly. I am a diabetic and needed to eat but we had to wait to do our paperwork so Matt offered to go and get our lunch for us so we didn't have to leave. Now I call that service! All was smooth and I left with my new girl as I pay homage to my ole girl. Those of us from the south are very kind to others and are humbled when those show kindness and professionalism to others. This group showed us that after our bikes that were stolen, while locked up here in Fresno and my car totaled in LA (within 3 days of each other) this made up for it all! Thank you Matt!!! Keep doing what you do best!! Off to Seattle we go! Shelby King More

I would recommend all and everyone to buy here. I got a great deal and excellent service from the sales person. He was very friendly informative and professional. Truly 100% service great deal and excellent service from the sales person. He was very friendly informative and professional. Truly 100% service More

Will disclose all details here and all relevant social media tomorrow-including 47 on your side. I will call again and see what they need again. Since December we have been asked to change several things media tomorrow-including 47 on your side. I will call again and see what they need again. Since December we have been asked to change several things and tonight another call we have to make tomorrow. I am tired of this run around. I am not above walking. I will return the car if call is not satisfactory. More

Todd went above and beyond for our family. He drove 30 minutes at 9 o'clock in the evening to our home so I could sign all the paperwork to finish the purchase of my husband's new car. He had everything minutes at 9 o'clock in the evening to our home so I could sign all the paperwork to finish the purchase of my husband's new car. He had everything ready to go so it took just a few minutes and the keys were ours. More

Both sales personnel were awesome! Best car buying experience I've ever had. Worked extremely efficiently helping me choose exactly what I needed. Thanks so much, love the new car! Lithia Ford's te experience I've ever had. Worked extremely efficiently helping me choose exactly what I needed. Thanks so much, love the new car! Lithia Ford's team rocks! More

We were on our way to Los Angeles when the tire inflation indicator on our 2013 Edge lit up. We were caught in a massive traffic jam and detour and were frantic by the time we got to the dealership. Howa indicator on our 2013 Edge lit up. We were caught in a massive traffic jam and detour and were frantic by the time we got to the dealership. Howard told us to relax, he would pake care of everything. Turns out the two of the tires were not within 2 lbs of pressure of each other, that was the only problem. But, he had his service guys check all the tires and make sure there were no other issues. We were back on the road in 30 minutes and he did not charge us a thing! He really put our mind at ease and treated us as valued Ford owners. More

I purchased a new 2013 Ford Flex Limited Ecoboost from this dealership. When I picked up the vehicle we looked it over, it was dark out but we did find that the lift gate motor was making a grinding noise this dealership. When I picked up the vehicle we looked it over, it was dark out but we did find that the lift gate motor was making a grinding noise and would not close the lift gate without assistance. This should have been noticed and repaired at the pre delivery inspection. I should not have had to deal with stuff like this on a new car. After getting the car home the next day while we had the car in the sunlight I noticed that the dash on the interior around the stereo had a couple of large gouges in it and I found that the hood did not line up with the fender on the right side. After talking to the sales manager and taking the car back to the service department I was told that I should thank them for taking care of the dash problem and that the problem with the lift gate is not the motor and probably something ells even though I already had another Ford dealer diagnose the problem. The service manager said that they don’t do bodywork at their dealership but have a body shop they work with. Now this is not a used car this is a new 2013 that I just purchased and spent over $50000.00 on and this is the treatment I am getting after driving back to their dealership from over 120 miles away. They told me to come back next week, so this means I will have to drive another 140 miles to get the car back to them. They knew my situation before arriving and had me under the impression that I was there to drop off the vehicle and pick up a rental car then be going home to wait for them to fix the car. I have purchased 4 other vehicles from Chrysler and GM and all 4 were new off of the lots and I can honestly say that the level of service that i received from GM and Chrysler is far better than what i have seen from Ford. If this dealership wants to do the right thing they should pay a body shop locally located near me to take care of the hood problem and they should pay for the dash part and allow me to have another dealership install it while at the same time having the lift gate motor repaired. I also should not have to thank them for taking care of this stuff as this stuff should not have happened and should have been taken care of before the car was delivered to me but it is obvious that they do not look the car over very well. They do however drive them as I picked the car up it had 11 miles on it and the car just came from the factory so were they on a joy ride or were they there to actually do their job? The other thing that they should have noticed on their joy ride is that the steering wheel is not centered the way it should be, it is always turned to the right regardless of road condition and this should have been corrected. Update- The service manager called me first thing this morning and told me he is going to ship me the part for my dash and he will personally call the other Ford dealership local to me to tell them that the hood problem is a factory problem and to take care of it for me. Now I am happy, this is the level of service that I have become accustomed to with other manufactures. I will post an update after visiting the Elk Grove Ford dealership. UPDATE --- Posted 1-9-13 It has now been over 3 months since I thought that all of the problems with the car were going to be taken care of. The only thing that they took care of was the lift gate motor and has told me that they would fix everything no problem. Well here I am and nothing has been done. I talked with the Service manager and his new thing now it that I will have to bring my car back to their dealership to have the problems corrected. This is not an option as they are over 140 miles away from me. The dealership knows this but doesn’t seem to care, I realize that i made a huge mistake purchasing this car from them being that they are so far away from me but they were the only ones who had this car. Now what I did is contacted there corporate office who i spent about an hour with explaining to them what has happened and just after hanging up with them the Service manager contacted me and is now going to take care of this stuff as was originally planned. It is too bad that I had to jump thru hoops to get this stuff to where I am at currently but I guess that is what happens when dealing with a huge Corporation such as this one. The bigger the company the less they care about the customer. I learned that from now on if I run into trouble like this I will go directly to the GM or Corporate. Stay tuned for what I hope to be final update. More