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Lithia Ford Fresno
Fresno, CA
307 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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307 Reviews of Lithia Ford Fresno
October 28, 2017
Fleet Department If you are a business looking to purchase vehicles, Jeremy and Chris are great at taking care of them and you. You can call and they will set up appo If you are a business looking to purchase vehicles, Jeremy and Chris are great at taking care of them and you. You can call and they will set up appointments or just squeeze you in as you need a quick oil change. They are honest with the time it takes and keep you updated as you wait. You can wait in their lounge and relax or they have some areas for you to do work and multitask. The mechanics are efficient and provide service in a timely manner. More
by Fusion Lady 68
Employees Worked With
Jeremy and Chris with Fleet Dept, Christopher Klein, Jeremy Farminer
October 27, 2017
A great experience Everything with Greg was timely, professional, and pleasant, he gave us his full attention. I plan on purchasing our next vehicle from him. He took hi Everything with Greg was timely, professional, and pleasant, he gave us his full attention. I plan on purchasing our next vehicle from him. He took his time explaining all the function of Sync 3 and Apple with my wife. More
by Mike & Sheryl
Employees Worked With
Greg Ruiz
September 29, 2017
Amazing Car Buying day As most of you may know, car shopping is no easy task. Looking into different styles, makes, models, safety features, warranty, a price you can afford As most of you may know, car shopping is no easy task. Looking into different styles, makes, models, safety features, warranty, a price you can afford etc, all while you have the pressure of a salesman in your head trying to convince you why each car you look at is the car for you. Not down at Lithia Ford Lincoln Fresno with Theresa Davis. She was so patient, honest and knowledgeable. Theresa took all stress and tension out of car shopping and really put my husband and I at ease. Any questions my husband and i asked he was able to answer right on the spot. She went out of her way to really help us find the right car for our family. When it was time to meet with the finance department, Hector, treated us like family and helped us to get an affordable extended warranty that will cover our car for along time. This amazing service trickles all the way down to Carlos in the warranty department, super nice and friendly, to the detail guys that made my gently used car shine and sparkle like i was buying a brand new car off the lot. Thank you so much to ALL the guys at Lithia Ford Lincoln of Fresno and T. Davis. Looking for a safe and reliable vehicle for your family go down to Lithia Ford Lincoln Fresno and ask for Theresa Davis and know that you will be in great hands! More
by Love Lithia Ford Lincoln store
Employees Worked With
Theresa Davis
September 08, 2017
Lithia was a Great Experience From Miles getting used in the parking lot, to Matthew finding us an incredible deal to Jorge getting us buttoned up.... It was the best experience From Miles getting used in the parking lot, to Matthew finding us an incredible deal to Jorge getting us buttoned up.... It was the best experience More
by Rodcochran559
Employees Worked With
Miles, Matthew Powell, Jorge Mendez
September 07, 2017
Above & Beyond!! I have had an excellent experience with Lithia Ford. I live about 2 hours away from Fresno but they had the exact car I was looking for. I called and I have had an excellent experience with Lithia Ford. I live about 2 hours away from Fresno but they had the exact car I was looking for. I called and explained that I would be willing to buy the car but I simply could not pay anything more than MRSP. Matt Powell spoke to one of the Managers there and he agreed. We made an appointment, drove down and test drove the car. True to Matt's word when the deal was being negotiated, the total price was even cheaper than I had calculated at home. I had done extensive research on hidden fees that dealers try to sneak into the total price. There was NOT ONE hidden fee or unwarranted surcharge. They were true to their word. The car is coming from Germany and as a result they are even having it trailered to my area. I cannot say enough about Flood Ford. And Matt Powell was Amazing! He kept in constant communication with me given that the actual car that I had bought was still being shipped. He is a great guy and super helpful. I would highly recommend seeing Matt Powell if you go to Lithia Ford! More
by G_1
Employees Worked With
Matthew Powell
September 06, 2017
Go somewhere else where you will be valued Would give zero stars if I could. STILL dealing with Lithia Ford of Fresno and I don't even have that vehicle anymore....SIX weeks ago I went in to ca Would give zero stars if I could. STILL dealing with Lithia Ford of Fresno and I don't even have that vehicle anymore....SIX weeks ago I went in to cancel an extended warranty. Three weeks ago called and was assured that the paperwork had been sent off. Call the warranty company today and NOPE its still active. Go in to Lithia and their only explanation is ?"Oh Ash got fired". Seriously stay FAR FAR AWAY from this place. I will be relieved to no longer deal with them! And this is all on top of the issue that happened with their service dept last year take your money else where! Service department will take a solid 10-15 mins on average to even acknowledge that you walked in the door. Won't take apts for regular service so be prepared to drop off or wait forever because it seems like they're always over booked and running behind. Impossible to reach people on the phone, go somewhere that values you as a customer. More
by Astonished
Employees Worked With
"Ash"
May 30, 2017
**Updated**- Waste of time I scheduled my appointment online for a night key drop. I received 2 email confirmations. When I showed up the gate was locked. So the next morning, I I scheduled my appointment online for a night key drop. I received 2 email confirmations. When I showed up the gate was locked. So the next morning, I showed up at 7:45am for my 8:00 am appointment. I waited there until around 8:30 and the gate was still locked. Turns out service was not even open that day. I guess I was making an appointment to sit outside their dealership and think about how little they value my business. To be fair, someone probably screwed up but no one from service has taken responsibility or even called me about the screw up. ** update** Mr. General Manager, I have left a message with your Sales Manager yesterday to request a call from you and your Service Manager. He confirmed that he was emailing you as I spoke to him. I have also made a complaint to Ford customer relations and they stated they would pass the information to the dealer directly. To date, I have received no response from you or your staff. If that is how you welcome someone to the "family" you are missing the mark. Hope my review helps people looking for service. I truly hope it helps the dealer as well. I had a good experience with the Stephen Ash when I bought the truck. It's a let down. One final thought, why take the time to write a response but not call me as I requested? I would have happily amended my response to reflect our conversation. Oh well. More
by Mad-owner
Employees Worked With
Cal Sager
April 16, 2017
FORD TAURUS IS A BEAUTIFUL & PERFECT CAR Gilbert Gomez was an A-1 salesperson for Lithia Ford. We knew coming back for the third time to Lithia was not a mistake! We drove off in a practicall Gilbert Gomez was an A-1 salesperson for Lithia Ford. We knew coming back for the third time to Lithia was not a mistake! We drove off in a practically brand new 2016 Ford Taurus w/all the bells & whistles. We never owned such a nice car before. WE LOVE THE CAR! Our next car will be through Lithia Ford again, Gilbert until we come back have a wonderful year. See you again soon. More
by osenbeigal
Employees Worked With
Gilbert Gomez
April 15, 2017
I feel cheated I was thinking about buying a car in this dealer, But yesterday we found an advertisement in our mailbox with a lottery that said if you get three c I was thinking about buying a car in this dealer, But yesterday we found an advertisement in our mailbox with a lottery that said if you get three cars of the same color you win. Next to each combination puts the prize; according to ours we won a tv that was what wet though. When we went there we discovered that we only got a $ 25 gift card because the prize is according to a code that is in the advertisement. It is not v nice to make people believe things with misleading advertising it's makes you lose more customers than win and play with people's time; is disappointing; generates mistrust.I recommend don't take peoples as fools. More
by Davit
Employees Worked With
I don't remember hers name
April 04, 2017
Best Dealer Experience I came to Lithia Ford honestly not thinking I would walk away with anything, I've been burned by car dealerships before. But Zak Itehad and Cameron Ro I came to Lithia Ford honestly not thinking I would walk away with anything, I've been burned by car dealerships before. But Zak Itehad and Cameron Royer went above and beyond to help me out and get me the car I needed with a payment I could afford! I couldn't have imagined working with a more amazing team and I will sing their praises to everyone I know! More
by Ccalv21
Employees Worked With
Zak Itehad, Cameron Royer
