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Lithia Dodge Chrysler Jeep RAM of Yuba City

Yuba City, CA

2.2
132 Reviews

950 Harter Parkway

Yuba City, CA

95993

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132 Reviews of Lithia Dodge Chrysler Jeep RAM of Yuba City

April 21, 2021

They lied to get us to sign a contract, Said there was financing when there wasn't I'm just so devastated right now, They're trying to make us sign another contract. More

by Jhaller1985
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lyric, Michelle Serpa
Apr 23, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

We would never want our guests to feel this way and I'm very concerned to see this feedback. Would you please reach out to me directly at your earliest convenience? I would like to step in here to help sort this out. Thank you, Michelle Serpa - Customer Relations - 530-742-6406 ext 5899

April 14, 2021

It was a great service I got in my life thank you, really nice and always helping I all we need it, thanks again!! God bless you More

by Ruby Isela rivera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nabor Mendoza , Joshua Joseph, Nicole Vidal
Apr 14, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

Reviews like this one always make our day, Ruby! Thank you for trusting John L. Sullivan Dodge Chrysler Jeep RAM with your business!

March 24, 2021

Overall, the Service Dept. delivered horrible customer service which include two employees I had encountered at the cashiers desk and from an employee whom delivered my vehicle to the front of the dealer More

by Sunshine
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michelle Serpa
Mar 25, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

I'm so sorry to see the low-rating and to read about your recent visit. This isn't the service we expect for our customers and I'm disappointed that we let you down. I would like to make sure that these concerns are properly addressed, but I will need more information to do so. Please contact me at your earliest convenience. Thank you, Will Miller - Service Manager - 530-742-6406 ext 5840

February 19, 2021

The worst I have brought all my vehicles from them for the last 10 years along w many of my family and 3 years ago I bought a brand new dodge eco diesel truck and wanted the extras to the vehicle but you More

by cwgrlvbc12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joshua Joseph
Feb 21, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

Sara - This is a very concerning review to read. We value your business, and I want to speak with you directly about your experience so I can understand best how to help. I will look up your contact information but please also feel free to get in touch at your earliest convenience. Thank you, Michelle Serpa - Customer Relations - 530-742-6406 ext 5899

January 05, 2021

Amazing experience. Jennifer was awesome. She was attentive and responsive. Her guidance and expertise was spot on. This was the best car buying experience I have ever had. Would definitely buy from More

by pstephan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer and Bryan
Jan 06, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

It makes our day to hear that Jennifer delivered the best purchase experience you have ever had! Thank you for choosing John L. Sullivan Dodge Chrysler Jeep RAM and leaving us a great review. See you next time!

December 28, 2020

The sales person/manager was very nice and easy to work with. He was professional and continued to check in on me as the process progressed. Mr. Acosta took his time to ensure I would be happy with my purc More

by Jkeller6065
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Iran Acosta
Dec 29, 2020 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at John L Sullivan Dodge Chrysler Jeep RAM, and we will be sure to pass along your kind words. We hope that you continue to enjoy your newly purchased vehicle!

December 16, 2020

John L Sullivan auto group is the best. Great service, great people, and very user friendly! Thank you for your excellent service! I will be back. More

by Drscott01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley , Joshua Joseph, TJ Blackwell, Michelle Serpa
Dec 17, 2020 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

We couldn't ask for a better review, thank you! We appreciate your business and are thrilled to hear that you will be returning to John L. Sullivan Dodge Chrysler Jeep RAM in the future. Thank you from our entire team!

November 10, 2020

A great sales team with a hassle free approach that truly cares for their customer. An enjoyable car buying experience. Would recommend to family and friends. More

by LLL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Patton, Garland Schmitt
Nov 11, 2020 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

Thank you for your confidence in John L Sullivan Dodge Chrysler Jeep RAM! The satisfaction of customers is our priority and I am glad to hear that our team took care of you. We wish you safe travels in your new vehicle!

October 10, 2020

Had an oil change service, left our vehicle there and within an hour and a half, it was done with no problems. Always a repeat customer. More

by Allen.farrar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley , Drew Ahment
Oct 12, 2020 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

Hi Allen - Thank you for posting about your recent oil change! We are happy to hear that it went smoothly and truly appreciate you coming to John L Sullivan Dodge Chrysler Jeep RAM for all of your auto service needs. Enjoy your week!

October 01, 2020

Ashley is the best service advisor everI highly Ashley is the best service advisor ever I highly recommend her as your service advisor at John Sullivan. She goes out of her way for customers and ha More

by Richard
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Serpa
Oct 02, 2020 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

Richard - thank you for reviewing John L Sullivan Dodge Chrysler Jeep RAM and for giving a shout out to Ashley! We're thrilled to hear that she always impresses you when you bring your vehicle in for service. Hope to see you next time!

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