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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,320 Reviews

2,320 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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May 15, 2025

Fernando is a god amongst men on this world who can make anything happen at anytime. More

by acates0114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.

May 15, 2025

Ben was very helpful and answered all my questions . Made my viste to Lithia very easy More

by bellazar1689
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben from service center
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May 15, 2025 -

Lithia Chrysler Jeep of Reno responded

Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

May 15, 2025

awesome and they stayed in touch throughout the process. everyone is very courteous and helpful More

by marcygrossmanhome
Recommend Dealer
Yes
Employees Worked With
Ben Owings
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May 16, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

May 13, 2025

They were very helpful and quick thought my car would be there for longer but it wasn’t thank you More

by ANAHIGARCIAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
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May 13, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 11, 2025

Ben Owens who handled my service call & set up subsequent repairs provided excellent advice & his communication was superb…..My repair took over 2 months to complete but he always gave me updates More

by jeff.vasey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Owens ?
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May 11, 2025 -

Lithia Chrysler Jeep of Reno responded

We appreciate your patience and are pleased to hear about the great communication from our team during the service process at Lithia Chrysler Jeep of Reno.

May 11, 2025

Fernando was so helpful and amazing. Made an impossible situation possible. Will be back soon for future maintenance. More

by jbobb420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Rivas
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May 11, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 10, 2025

Easy to work with. The service personnel are kind hearted and straight forward. Their efforts made my vehicle service needs seem like a trip to the grocery store except More

by andrie_mchenry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2025 -

Lithia Chrysler Jeep of Reno responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!

May 10, 2025

$77 for a cabin air filter Outrageous This why people don't use the dealership for service More

by BRED1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
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May 10, 2025 -

Lithia Chrysler Jeep of Reno responded

Hello, Your service experience is important to us, and we'd appreciate the opportunity to speak with you about the cabin air filter replacement completed on your vehicle by our Service Team and the charge associated with it. Please email us your preferred contact information so we can discuss this further. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com

May 10, 2025

The service I was told that I would receive was not fully stated. No body told me that there were time lines for what I was promised and the service center did not provide what I was told they would. More

by DRGUIGNARD
Recommend Dealer
No
Employees Worked With
Fernando
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May 10, 2025 -

Lithia Chrysler Jeep of Reno responded

Hello, Your feedback is important to us here, and I would appreciate the opportunity to speak with you to address your feedback about your recent experience with our Service Department regarding the level of customer care and communication that you encountered about the service for your vehicle. Please email me with your preferred contact information. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com

May 08, 2025

Pleasantly received and the service was expedicious I might add the waiting area was clean and pleasant. More

by vynmotes
Recommend Dealer
Yes
Employees Worked With
Jared
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May 09, 2025 -

Lithia Chrysler Jeep of Reno responded

We appreciate your feedback and are glad you had a good experience with us at Lithia Chrysler Jeep of Reno.

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