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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,063 Reviews

2,063 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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January 17, 2025

Dealership put in the wrong information about the battery required us to take it to another place and found out that you guys had put in the wrong information and there was nothing wrong with the battery More

by CHARLESDGILPIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Owings
Jan 18, 2025 -

Lithia Chrysler Jeep of Reno responded

Hello, Your feedback is very important to us. We would like to speak with you about your experience with our Service Team regarding the information supplied about the battery in your vehicle. Please send either of us an email with your contact information so we may discuss this in greater detail. Best regards, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com

January 17, 2025

I was able to get a next day appointment which was convenient for me. Communication was great. More

by rduenez80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Silva
4.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Lithia Chrysler Jeep of Reno responded

We're glad to hear you found our scheduling and communication convenient at Lithia Chrysler Jeep of Reno. If there's anything else we can help with, please feel free to reach out.

January 16, 2025

Great and friendly staff, made the entire process simple got me exactly what I needed More

by SDNOWACKI76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derric Williford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay , and Junior
Jan 16, 2025 -

Lithia Chrysler Jeep of Reno responded

Thanks for sharing about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

January 16, 2025

Professional. Fast. Fernando took the time to listen to my concerns and was very helpful. More

by wbrewer775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernanfo
Jan 16, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 16, 2025

Mike was awesome. He helped prioritize my appointment so I could get a critical recall complete on my GC 4xe. He communicated with me consistently throughout the proc More

by Dawn luczyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Jan 16, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for your very kind review, Dawn. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.

January 15, 2025

Smooth sailing, bob takes good care of us, and works with our schedule. Appreciate it More

by Wyatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Lithia Chrysler Jeep of Reno responded

Thanks for the kind words. We're glad you had a positive experience with our team at Lithia Chrysler Jeep of Reno.

January 14, 2025

The problem was found and resolved quickly and efficiently. I appreciate Ben listening to me and contacting me once it was done More

by 36talbot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Lithia Chrysler Jeep of Reno responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 14, 2025

They are very professional I am very satisfied with this dealership service. thank you so much More

by hajnidozsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Maxwell
Jan 14, 2025 -

Lithia Chrysler Jeep of Reno responded

We're really glad to hear you're satisfied with our dealership service. Thank you for your kind words about Lithia Chrysler Jeep of Reno.

January 11, 2025

Fernando, thank you for your good customer service I’m satisfied because i had my jeep fixed the same day. More

by Brendap2527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando.
Jan 11, 2025 -

Lithia Chrysler Jeep of Reno responded

We're pleased to know you had a satisfying experience with our team at Lithia Chrysler Jeep of Reno. Thank you for your review.

January 10, 2025

Service Associate, Ben was very helpful and professional. He was knowledgeable and gave me the worst case scenario price and everything that needed to be done. Ending cheaper than was expected. Also, 2 shutt More

by BL PONCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Owings, Service Advisor
Jan 11, 2025 -

Lithia Chrysler Jeep of Reno responded

We're happy to hear about your positive service experience with our team at Lithia Chrysler Jeep of Reno. It's great that the cost came out lower than expected and that the shuttle added convenience for you. Take care, and we look forward to being of service again when needed.