Lithia Chrysler Jeep of Reno - Service Center

Perform R07 Recall Maintenance. Charlie Sebastian (Service Scheduler/Dispatcher) was great ... friendly, knowledgeable, and professional. He got my Cherokee "in & out" of the Servi Charlie Sebastian (Service Scheduler/Dispatcher) was great ... friendly, knowledgeable, and professional. He got my Cherokee "in & out" of the Service Department in Record Time. Thanks, Charlie. AND Special Thanks to Dana Silva (Service Manager) for all of the major improvements in the operation of Lithia Chrysler Jeep's (Reno,NV) Service Department. Job Well Done! More

Always recommend LITHIA. I purchased my car at LITHIA eight years ago and I always have it serviced at LITHIA because they have the best prices and deliver reliable service. I purchased my car at LITHIA eight years ago and I always have it serviced at LITHIA because they have the best prices and deliver reliable service. What more do you want? More

Service Work Had oil changed and was told about recall on radio. Everybody there was extra friendly and very professional. Will have my jeep serviced there every t Had oil changed and was told about recall on radio. Everybody there was extra friendly and very professional. Will have my jeep serviced there every time it needs it. More

Fast and efficient In and out as promised,professional, friendly, just had oil changed so is very hard to type at least twenty five words minimum. one two now 25 In and out as promised,professional, friendly, just had oil changed so is very hard to type at least twenty five words minimum. one two now 25 More

Three month service and reaar window strut replacement. Bob Pearce was my service representative. He was very friendly and knowledgeable about the Jeep product. He is very easy to work with and rely on.. Bob Pearce was my service representative. He was very friendly and knowledgeable about the Jeep product. He is very easy to work with and rely on.. More

Always great The team is professional and very helpful and accommodating. Tony is a pleasure to work with!! He knows me by name and even recognizes my phone number The team is professional and very helpful and accommodating. Tony is a pleasure to work with!! He knows me by name and even recognizes my phone number when I call him! Great service!! More

Good service department. The sales team...not so much My wife and I bought our 2006 Buick Rainier a couple of years ago, and,while the experience of selecting the vehicle and arranging the purchase was no My wife and I bought our 2006 Buick Rainier a couple of years ago, and,while the experience of selecting the vehicle and arranging the purchase was not the worst thing I've ever been through,it could have been better. Our salesman,Robert Black,was accommodating enough until he got our signatures and our money,after which he treated us as if we didn't exist. This guy could not have been less professional. I even have the unpleasant memory of watching this man walk across the sales floor,working out on a chicken leg he brought for lunch. I can still hear the smacking sounds he was making even 2 years on. Now,the experiences we've had with the service department have been much better. They have recently revamped their procedures in an attempt to get more customers serviced and out the door in less time, and, judging from my latest experience,it appears to be working. Instead of opting for a ride home to wait until they finished with my vehicle,I chose to stay on the premises this time, and, to my great pleasure, I was back out on the road in roughly one hour. A drastic improvement!!! I only wish they'd had this new protocol in place two years ago when I first bought the car. A definite step in the right direction! I also need to point out that the employees that I've dealt with in the service department were much more professional and courteous than some of the members of Lithia's sales team, and that's not how it should be. More

Service, my Ford F 250 HD Chris Crammers did a very good job, of getting me in & out in record time. I like to deal, with one person & Chris does a bang up job, good to work wi Chris Crammers did a very good job, of getting me in & out in record time. I like to deal, with one person & Chris does a bang up job, good to work with. Dwight L Orton More

On time ....done right. I have been coming to this dealership .... Since the day the van was purchased. I can tell you, I have never had a bad experience . The van we're ta I have been coming to this dealership .... Since the day the van was purchased. I can tell you, I have never had a bad experience . The van we're talking about is a 2005, touring and it now has 104,400 miles. I love my van More

Very good service visit. I live 200 hundred miles from lithia jeep. I make an appointment arive early, and relaxe knowing my wifes Jeep Grand Cherokee is being taken care of p I live 200 hundred miles from lithia jeep. I make an appointment arive early, and relaxe knowing my wifes Jeep Grand Cherokee is being taken care of properly, and in good hands. Everyone is always very easy to talk to ready to answer any questions. I,m a retired truck fleet manager and enjoy seeing folks like Charlie and all the others doing a great job. More