Lithia Chrysler Jeep of Reno

Poor service I brought my truck in for a recall, made an appointment in advance. The recall notice said it would take three hours, after calling every day and tol I brought my truck in for a recall, made an appointment in advance. The recall notice said it would take three hours, after calling every day and told every excuse they could think of, (the truck is to big for the lift, we need to have our best service person work on the truck, can't find the part, never done this kind of job before), I called Chrysler from the recall notice. They called the dealer, and my truck was ready in two hours. Not very good service. More

New 2016 Jeep Cherokee We recently purchased a 2016 fully loaded Jeep Cherokee. Lyndle Farris (goes by just Farris) was recommended to us by our son, whom Farris had sold a We recently purchased a 2016 fully loaded Jeep Cherokee. Lyndle Farris (goes by just Farris) was recommended to us by our son, whom Farris had sold a new car to 2 years ago. The Recommendation was well founded! Farris was extremely knowledgeable, very thorough, accommodating and friendly. We had many many questions that he was able to answer with ease. He even stayed way past his quitting time to accommodate our schedule. After driving the car for a few days, we had even MORE questions, so we just stopped by. Farris was busy, so Jolene helped us...again, very knowledgeable and accommodating and so patient! We had found that there were NO instructions in the manual about how to use the "park assist" which allows the car to park itself either parallel or perpendicular! Jolene drove with us to numerous different parking lots, showed us how to use it, and how it worked in different situations. VERY patient and made us feel that we did indeed choose not only the right car, but the right dealership! Jolene and Farris complement each other, and they both made us feel that they CARE! The car is awesome, and the attention is as well!!! More

Jeep - return visit! Actually, I had to take my jeep back for a second visit when getting an engine light. They thought they had fixed the engine light due to a leak in t Actually, I had to take my jeep back for a second visit when getting an engine light. They thought they had fixed the engine light due to a leak in the gas cap. However, after a couple of days the light came back on. I called and spoke with Tim and we arranged a repeat visit the same day. Even though I had to go back a second time, I appreciate the expediency of Tim's response; "if the vehicle is returned, we move you to the top of the line for attention." Even though it was inconvenient to take it back a second time, I understand how this can happen, but especially appreciate the customer service, and in the end, repaired. Thanks for your good customer service. More

Oil change and 50,000 mile check-up The people I've worked with in the service department are great, especially Charlie Sebastian. He keeps me updated as promised, they always get a cou The people I've worked with in the service department are great, especially Charlie Sebastian. He keeps me updated as promised, they always get a courtesy van to my home quickly to pick me up when my jeep is ready. And they stay on top of the multitude of Jeep recalls. More

2011 dodge ram Such a quick and great service! Cane to look at a truck I found online. When it did not have all the things I needed/wanted Neil was quick to find one Such a quick and great service! Cane to look at a truck I found online. When it did not have all the things I needed/wanted Neil was quick to find one that was just perfect. More

Oil change. Good job on oil change and tire rotation. Cat returned on time and with a smile nice job I will see you in 5000 miles Good job on oil change and tire rotation. Cat returned on time and with a smile nice job I will see you in 5000 miles More

Great, friendly service. Took my patriot in for its synthetic oil change and everything was perfect. I dropped it off and before long I got the call that it was finished. I lo Took my patriot in for its synthetic oil change and everything was perfect. I dropped it off and before long I got the call that it was finished. I love that! More

Very helpful I would like to thank Dan Dunham. He was very helpful and nice. I would recommend people go to see him. Thank you very much and I'm loving my jeep. I would like to thank Dan Dunham. He was very helpful and nice. I would recommend people go to see him. Thank you very much and I'm loving my jeep. More

Great Service I needed a car that I was very picky about. The sales person met all my expectations right down to the color. That was a big deal to me. She kept m I needed a car that I was very picky about. The sales person met all my expectations right down to the color. That was a big deal to me. She kept me posted and went to a lot of trouble for my complete satisfaction. She compared the specs on my present car to any that she found in the process. Such detail work. The finance dept made everything very easy. The services dept is excellent. Everything is taken care of in an expedited manner. More

Quick & Efficient Took my new Jeep Renegade in for its first oil change and tire rotation. Dropped my vehicle off at 8am and was back to pick it up before noon. Bob wa Took my new Jeep Renegade in for its first oil change and tire rotation. Dropped my vehicle off at 8am and was back to pick it up before noon. Bob was friendly and helpful. More