Lithia Chrysler Jeep of Reno

Another Great Experience! The service team is simply the best!! They know what they are doing and they treat me right! When asked who takes car of my Jeeps, I proudly answe The service team is simply the best!! They know what they are doing and they treat me right! When asked who takes car of my Jeeps, I proudly answer Lithia Jeep of Reno is the place! Thanks Charlie and Jason! Chris More

First time buyer I walked in, and asked salesman TC what it would take to get into a particular vehicle. We looked around for a bit, then found the truck I ended up ch I walked in, and asked salesman TC what it would take to get into a particular vehicle. We looked around for a bit, then found the truck I ended up choosing. So far it runs and drives great! TC was able to answer all my questions, and help me through the process at a nice pace, without making it feel like he was rushing me through paperwork for a paycheck. I've worked at Lithia Chrysler Jeep of Reno for almost 2 years, and this experience really changed my views on the place for the better. It was a fun experience. More

problems concerning heat and A/C As usual Charlie Sebasian treated me great and knew what the problem was concerning my heating and A/C. Work was done in a very quick manner and rec As usual Charlie Sebasian treated me great and knew what the problem was concerning my heating and A/C. Work was done in a very quick manner and receive a call from Charlie. More

Great service and attention. Service writers were thorough and patient. I truly appreciate the courtesy car and its driver. Everyone there seemed invested in the performance of th Service writers were thorough and patient. I truly appreciate the courtesy car and its driver. Everyone there seemed invested in the performance of their duties. More

Prompt, courteous attention. Purchased lifetime oil changes on a 2004 PT Cruiser that now has less than 7,000 miles on it. Wife doesn't drive much so I will bring it in for the n Purchased lifetime oil changes on a 2004 PT Cruiser that now has less than 7,000 miles on it. Wife doesn't drive much so I will bring it in for the next 10 years for sure. More

Great service personnel; out of date facility Bob Pearce in particular has been excellent here. This entire facility is in DIRE need of updating. Follow Dolan Lexus' recent new build as an example Bob Pearce in particular has been excellent here. This entire facility is in DIRE need of updating. Follow Dolan Lexus' recent new build as an example of staying relevant. Both the sales and service facility are small and crowded. As much as I have confidence leaving my car here for servicing, it would be nice if Lithia made an investment in itself on behalf of its' customer base. These are really tired buildings, with outdated and disconnected (from other parts of the dealership) waiting areas. Make your facility shine like your service personnal shine. More

Very Shady, Service department untrustworthy My husband and I have used this dealership twice now. First time they were ok, nothing to write home about, and found a truck for him that we decided My husband and I have used this dealership twice now. First time they were ok, nothing to write home about, and found a truck for him that we decided to trade our Jeep in for. They don't give extra for accessories, wench, safari top, etc, so we decided to keep those and sell them on our own. There wasn't time that night, Thursday, and we didn't have the tools, so we WATCHED them write the note on the windshield that we would be back to pick them and anything else up after the weekend. We live a 35 miles away, come back Monday, and they already have the Jeep lifted to work on(which they said they weren't doing btw), and we can't touch it to get our things. ON top of that, they say "oh s***" when we walk up, apparently knowing they were in the wrong. So we drive out again the next day, have to wait an hour because we still can't get to the vehicle, and the service manager proceeds to tell us that no, there was never a note on the Jeep (even though our sales guy backed us up) and his employees would never take it off and go through and have free reign of the vehicle. Even after they admitted to taking the lanyard and a Carhart jacket that they were going to "give to a homeless person." I was extremely upset about the way they treated us and will never use them again. Our sales guy, Dirk, was a nice guy, but there was another that treated me like crap and practically bowed to my husband, being outwardly sexist, and refused to shake my hand after we bought the car. I couldn't believe how rude the man could be to me when he really had nothing to do with our transaction. Our finance guy was actually very nice and very fast, but the service department and the other sales guy were so horrible that we will never give them our service again. More

Brads review Had some issues with the initial vehicle I was trying to purchase, Neil was able to get me into something better, and made everything right, thanks Ne Had some issues with the initial vehicle I was trying to purchase, Neil was able to get me into something better, and made everything right, thanks Neil! More

great sails service the best service department mose friendly enjoy everv visit #1 would recomend this service to anyone the ove all experance ia the best the over all se the best service department mose friendly enjoy everv visit #1 would recomend this service to anyone the ove all experance ia the best the over all service deparment is very frirndly More

Great service People were very helpful and did a great job with the factory re call on my jeep. They did a great job on serving me and getting the work done very we People were very helpful and did a great job with the factory re call on my jeep. They did a great job on serving me and getting the work done very well. More