Lithia Chrysler Jeep Dodge of Missoula

Always easy to work with and the job will done. Scheduling is a breeze and the shuttle to and from work great. Scheduling is a breeze and the shuttle to and from work great. More

We Have Been going to Lithia since 2010, Mike Mitty has Always took great care of us with the Best Vehicles and Deal ! This will always be our place ! Thank you Lithia & Mike Always took great care of us with the Best Vehicles and Deal ! This will always be our place ! Thank you Lithia & Mike More

This was my first purchase through them and they made it very easy. I am very pleased with the whole process and especially with my sales guy, Tim Yule. I would definitely go back. very easy. I am very pleased with the whole process and especially with my sales guy, Tim Yule. I would definitely go back. More

If I could leave a negative star, I would ! This shop was horrible from start to finish. Our service man, Justin was completely detached from us as a customer and as a service person taking car This shop was horrible from start to finish. Our service man, Justin was completely detached from us as a customer and as a service person taking care of my cars warranty issues. After much t8me had past e called and texted, Justin would never bother to call back , answer his direct line or even a quick text. I finally had to call the parts department to actually get someone to answer the phone. I understand there were computer and phone issues for a week but, this horrible service went on for 3 weeks. I was told the part came in late, then I was told they found another issue and were fixing that too, ok I understood that can happen. However, after days of trying to get our service representative, Justin, to answer his direct line, we were told the mechanic made a mistake when he fixed the 2nd repair and that had to be redone so, another week in the shop. When I finally was told my car was done and I picked it up there was a gouge on the right side of the car on the fender top side. It was obvious it was from someone dropping a tool onto it. This car was my 1st new car in 30 years and I treated like iamy baby and it was never parked by another car in any lot and always garaged.( I also told Justin about the care I took of my car and he told me his wife was the same way ) I called and left a message about the damage (I picked it up on a Sunday, they left my fob in the car and were closed that day) of course when I called and left a message and texted about this issue there was not call or text back. At this point I just decided to wash my hands of this shop and will NEVER use them again. In my 55 years I have never had such horrible and been treated so bad. They have no care for their customers at all. I also gave the dealership over two weeks to respond to the damage on my car and all issues with service before leaving a bad review. Just goes to,show how horrible this dealership/ service department really is. More

Justin was amazing and kind. Our window got stuck while we were on vacation and he assisted us. Thank you so much. Our window got stuck while we were on vacation and he assisted us. Thank you so much. More

I do not recommend the Lithia family of dealerships. This whole process has been a problem from purchase to my latest horror service story. Do NOT purchase a used vehicle from Lithia Do NOT use the s This whole process has been a problem from purchase to my latest horror service story. Do NOT purchase a used vehicle from Lithia Do NOT use the service department at Lithia I am currently going on 3+ months "waiting for a part that the manufacturers stopped making"...for my 2019 Jeep Compass Trailhawk, (wth?) I just purchased this used from Lithia less than 2 years ago and this issue has been going on since I purchased it. (Mysterious disappearing coolant). No parts? But I can find the OEM parts available at several retail sellers online. I was told there is no loaner available and no rental coverage. So my newer jeep sits in their shop and I sit here without a vehicle, oh but I better make those payments or else. I get that I am just one person but this is so disappointing. I don't know what can be done but I am at the end of my rope with this. If you have a possible resolution, please reach out. My info is on record with Maddison, 2019 Jeep Compass Trailhawk - Initial date of service 2/7/2024 - still there. Jeff S. More

I’ve had the pleasure of working with Tyler Gunn on several occasions and each experience has surpassed my expectations. His professionalism and dedication to meeting my needs have consistently impress several occasions and each experience has surpassed my expectations. His professionalism and dedication to meeting my needs have consistently impressed me. Tyler exudes helpfulness and has streamlined the process of acquiring a new vehicle, making it surprisingly stress-free and enjoyable. Equally commendable is Matt Wallace, whose expertise in financing has made all the difference. His efficient and straightforward approach to handling the financial aspects of my purchases has facilitated a smooth and satisfying experience. I hold both Tyler and Matt in high esteem for their exceptional service and strongly recommend them for anyone seeking a trustworthy and seamless auto-buying journey. More

Subject: Urgent Review: Dissatisfactory Experience at Lithia While I typically refrain from negative reviews, I find it necessary in this case to seek resolution and offer a cautionary tale, especiall Lithia While I typically refrain from negative reviews, I find it necessary in this case to seek resolution and offer a cautionary tale, especially to the military community. I entrusted my elderly uncle, an esteemed Marine Aviator who served in Vietnam, to Lithia due to their reputation as a reputable company. It deeply troubles me that they have put him through such an ordeal. My uncle, in his 80s and with a back injury from his military service, required a Grand Cherokee with power seats on both sides. Unfortunately, a poor delivery and subsequent trip home revealed that the Jeep he purchased was not as equipped as promised. He immediately informed Mike, the salesperson he was working with. Lithia assured my uncle that he could trade the Jeep back in, incurring a significant loss, and then they would sell him the appropriate vehicle while paying off his current Jeep, costing him thousands more. This is a significant financial burden for him. I question why, after a 70-mile journey home and an explanation of his circumstances, Lithia cannot simply exchange the Jeep for the one he needs, with him willing to cover the difference in cost. The way my uncle has been treated is disheartening, disrespectful, and falls far below the standards I associate with Lithia. It is especially distressing to see a veteran of his stature subjected to such treatment. I respectfully request a call to resolve this matter promptly. You can reach me at donrugski@gmail.com, and I am readily available for further discussion. Thank you in advance for doing what is right. More

I absolutely do not recommend this dealership. I received the worst customer service I’ve ever had, in my life, at Lithia CJD. They’ve lost any business we may have done with them, and we have fut I received the worst customer service I’ve ever had, in my life, at Lithia CJD. They’ve lost any business we may have done with them, and we have future drivers that will need cars. I attempted to escalate the issue to the GM. Once I needed to reschedule the phone call, he stopped responding. He wasn’t interested in solving anything. I honestly believe he just hoped I’d go away. Anyone GM, or President for that matter, interested in solving a serious customer service issue should be on top of it. Their actions prove they don’t care. Just like the salesperson I dealt with. More