Lithia Chrysler Jeep Dodge RAM of Klamath Falls

After the first review received a call from John supervisor asked me if I’ll be willing to come back to make it rt i went back gotten my oil change and we’re all good. Thanks John. supervisor asked me if I’ll be willing to come back to make it rt i went back gotten my oil change and we’re all good. Thanks John. More

3rd time within 1 year. Fight w/ warranty fight with lithia. Don't buy used here Fight w/ warranty fight with lithia. Don't buy used here More

Sold a 2016 Titan xd with a bent frame they would not buy back or help they found a used one that was in worse shape how could it get worse well it did. So I took a 20k loss between 2 vehicles & my trade in back or help they found a used one that was in worse shape how could it get worse well it did. So I took a 20k loss between 2 vehicles & my trade in they would not give back once I discovered frame damage via their body shop!! More

Staff was prompt and helpful. Service was excellent. I would recommend their services to my friends. Service was excellent. I would recommend their services to my friends. More

Josh is the most brain dead service manager on earth Does not return phone calls Does not return phone calls More

grade courteous on time good work fair coffee was good quality was good I Wood go back quality was good I Wood go back More

It was the very very worst service we have ever had at a dealership. The service writer, Josh, is completely enept at customer service. Our Jeep came in to have the throttle body changed out This is the 3r dealership. The service writer, Josh, is completely enept at customer service. Our Jeep came in to have the throttle body changed out This is the 3rd throttle body rmto be installed at this dealership in 5 years. I waited in the waiting room for the 2nd one to be exchanged this one took 9 days. Not once in those 9 days did Josh answer his phone or return a call from me about the status of the repair. The new part cost $691. Almost 3 times what the first one cost. I phoned a local car parts store and was quoted $289 for the same part - in stock. Mac did knock off some of the labor charges, but our total still came out at over $1100. We are completely dissatisfied with the service department. More

Oil change service writer was prompt and had my vehicle in the shop within five minutes of my arrival. The service department also had my outstanding recalls done very quickly without issue. Joshua kept in the shop within five minutes of my arrival. The service department also had my outstanding recalls done very quickly without issue. Joshua kept me in the loop and was concerned about my happiness. More

Great staff they are friendly and make you feel welcome Scott is who we like working with Scott is who we like working with More

Buyer beware! Let me regal you about how horrible my experience was with lithia so you may make your own informed choice. On 4/20, after shopping around online I Let me regal you about how horrible my experience was with lithia so you may make your own informed choice. On 4/20, after shopping around online I found a 2009 Ford f150 lariat edition for sale at their dealership. I drove out there from medford to inspect and test drive said vehicle. It was great, checked every box I needed, and the dealership was going to service it for me before I picked it up as it had been just traded in a couple of days earlier. So I signed the paperwork and left. The following Wednesday I got a call saying that my f150 would be ready to pick up anytime on Thursday the 27th. So after work I head out, and get to the dealership at 1pm. The truck isn't ready, so they ask me to wait without explanation. 30 minutes go by, an hour, two hours, 3 hours and now I'm starting to get upset. There's been no communication besides, "they are still working on it" when it was supposed to be ready "anytime". Well 30 minutes later I finally get some answers, a stubborn bolt on my differential plug, and a broken ac blender that they need to order. A part they knew they couldn't fix that day but wouldn't tell me about until I started to get upset with them.... So a week and a half go by with no word from the dealership about the new part or when it will be fixed until I get an "apology" from my salesman that he literally said "I forgot about you"...... but the part is now in and they make an appointment on the 19th of May to fix it. I drop my truck off for 4 days to get it repaired and the day I pick it up??? Now 3/4 of the buttons on my center console don't work. Volume/tuning/audio settings/media source/presets..... all disabled and not working like they were when I purchased the vehicle. When I go to tell them they need to fix it they try and tell me that "when you work on older trucks things will break"....... YOU ARE A DEALERSHIP, how do you think you can break things and not replace them??? Long story short... I am never going back to this dealership again for any purchase, even for the final repair of the center console I'm going to the lithia in medford. They actually care about people's time and money, unlike lithia in kfalls. So take this into consideration if you were thinking about buying here. More