Lithia Chrysler Jeep Dodge RAM of Klamath Falls

Buyer beware! Let me regal you about how horrible my experience was with lithia so you may make your own informed choice. On 4/20, after shopping around online I Let me regal you about how horrible my experience was with lithia so you may make your own informed choice. On 4/20, after shopping around online I found a 2009 Ford f150 lariat edition for sale at their dealership. I drove out there from medford to inspect and test drive said vehicle. It was great, checked every box I needed, and the dealership was going to service it for me before I picked it up as it had been just traded in a couple of days earlier. So I signed the paperwork and left. The following Wednesday I got a call saying that my f150 would be ready to pick up anytime on Thursday the 27th. So after work I head out, and get to the dealership at 1pm. The truck isn't ready, so they ask me to wait without explanation. 30 minutes go by, an hour, two hours, 3 hours and now I'm starting to get upset. There's been no communication besides, "they are still working on it" when it was supposed to be ready "anytime". Well 30 minutes later I finally get some answers, a stubborn bolt on my differential plug, and a broken ac blender that they need to order. A part they knew they couldn't fix that day but wouldn't tell me about until I started to get upset with them.... So a week and a half go by with no word from the dealership about the new part or when it will be fixed until I get an "apology" from my salesman that he literally said "I forgot about you"...... but the part is now in and they make an appointment on the 19th of May to fix it. I drop my truck off for 4 days to get it repaired and the day I pick it up??? Now 3/4 of the buttons on my center console don't work. Volume/tuning/audio settings/media source/presets..... all disabled and not working like they were when I purchased the vehicle. When I go to tell them they need to fix it they try and tell me that "when you work on older trucks things will break"....... YOU ARE A DEALERSHIP, how do you think you can break things and not replace them??? Long story short... I am never going back to this dealership again for any purchase, even for the final repair of the center console I'm going to the lithia in medford. They actually care about people's time and money, unlike lithia in kfalls. So take this into consideration if you were thinking about buying here. More

Took my wife's suburb in for its oil change Chad Stork treated me with good attitude and great and efficient service great visit treated me with good attitude and great and efficient service great visit More

From the greeting to driving out after service it was actually delightful! It was my 60k service & I waited the 4 hours. John checked on me several times to assure I didn't need anything to be comfortabl actually delightful! It was my 60k service & I waited the 4 hours. John checked on me several times to assure I didn't need anything to be comfortable - every employee was pleasant and helpful. The service was done exactly when they said it would be, my car runs beautifully and everything was done above my expectation. Thanks!! More

They left the track bar bolt out of my Jeep. I almost died. I would use Klamath Honda or the Toyota dealer for me mechanical work. Please stay away from this dealership for your safety. I almost died. I would use Klamath Honda or the Toyota dealer for me mechanical work. Please stay away from this dealership for your safety. More

Lithia dodge was a very nice place to visit. Clean, helpful, polite knowledgeable, even let me know things on my truck to get taken care of. Clean, helpful, polite knowledgeable, even let me know things on my truck to get taken care of. More

The whole experience was great. The contact us and the response time was refreshing. I did everything online and Jeremy was helpful every step of the way. The contact us and the response time was refreshing. I did everything online and Jeremy was helpful every step of the way. More

Everything went great, the price and service was excellent. I would buy from them again excellent. I would buy from them again More

Chad and the entire service center staff are not only kind,but very thorough. They are always upfront about service times and considerate of customers. Service techs appear to really know what they ar kind,but very thorough. They are always upfront about service times and considerate of customers. Service techs appear to really know what they are doing and take the time to explain results of service . More

Justin is the guy to go to at lithia dodge... he got me into exactly what I wanted. into exactly what I wanted. More

After a minor communication snafu, everything worked swimmingly. Justin was super responsive and listened clearly to my concerns. Chris and Anthony bent over backwards to make sure the problems I encoun swimmingly. Justin was super responsive and listened clearly to my concerns. Chris and Anthony bent over backwards to make sure the problems I encountered were taken care of. More