Lithia Chrysler Jeep Dodge RAM of Klamath Falls

Justin Brunnemer went out of his way to make you feel like you where part of lithia excellent customer service skills reasonable and sympathetic he understands people and is willing to go the extra mile like you where part of lithia excellent customer service skills reasonable and sympathetic he understands people and is willing to go the extra mile to make sure you are in a good ride for years to come More

I was very happy with the way I was treated. Very friendly knowledgeable and quick to get my oil change done friendly knowledgeable and quick to get my oil change done More

this is our 2nd truck we purchased from Randy and the process was very smooth and easy. process was very smooth and easy. More

Go there all the time for oil changes and even some major work on my Truck getting a new turbo charge. Works great and not under warranty either. work on my Truck getting a new turbo charge. Works great and not under warranty either. More

I agreed on the telephone with Jim Baxter, the self-described "Internet Manager" at Lithia Chrysler Jeep Dodge RAM of Klamath Falls Oregon, to buy a RAM 1500 truck for the online advertised price self-described "Internet Manager" at Lithia Chrysler Jeep Dodge RAM of Klamath Falls Oregon, to buy a RAM 1500 truck for the online advertised price of $45,930 plus DMV taxes/registration and $150 doc fee. Mr. Baxter told me he would send me a "quote" the next day. The "quote" sent to me the next day was $7,191 more than the price Mr. Baxter and I had agreed on. Mr. Baxter lied to me when he assured me there would be "no surprises", if I concurred on them running my credit report (which came back well into the "excellent" range). He caused my credit score to be adversely affected, wasted my time, and disappointed me. I have learned through this unfortunate experience that Jim Baxter and Lithia Chrysler Jeep Dodge RAM of Klamath Falls are not among the many trustworthy sellers in the Pacific Northwest. I would encourage you to avoid this dealership, and Jim Baxter, and find honest people to deal with. More

This place does not honor contracts and are dishonest in the process .Lost our business the process .Lost our business More

I've been looking for a very specific used truck, Ram ecodiesel crew cab with 6'4" bed. Not very many available in the whole country with reasonable miles and reasonable price. Lithia of Klamath Falls ha ecodiesel crew cab with 6'4" bed. Not very many available in the whole country with reasonable miles and reasonable price. Lithia of Klamath Falls had one that checked my boxes. I called and talked to Doug Byrum (sales rep) who looked up the info on the truck instead of trying to xx. I told him I would be down to look at it the next day but that I was coming from a few hours away so please let me know if there's anything off. He took the time to go check over the truck, start it up, look for signs it had been owned by a smoker, etc... Got there the next day, Doug was quick to help, friendly, knowledgeable, and not pushy in the slightest. After a short drive with Doug it took about 3 minutes to get paperwork approved so I could take it out with just my family. I decided to purchase the truck. Negotiations were clear, open, and I believe totally honest and in good faith. Travis Howard, one of the managers, facilitated and approved the deal. Financing was also quick and painless handled by Michael Cheeseman. They also made sure it was washed and the tank was filled. I read someone else's negative review about upselling and pushing the extended service contracts. That was not my experience at all. I was considering purchasing one since the truck was outside of the manufacturer's warranty and I was paying over $30k. I decided it didn't fit with what I was looking for and there was no push-back at all. Good experience all around. More

Very helpful and understanding. Excellent customer service!!! Very knowledgeable about my situation and was able to get to the bottom of the problem quickly!!!! Excellent experience!!!! service!!! Very knowledgeable about my situation and was able to get to the bottom of the problem quickly!!!! Excellent experience!!!! More

I enjoyed working with Jeremy F. He was knowledgeable, friendly and pleasant to work with. I would recommend to family/friends. Thanks Jeremy and team! friendly and pleasant to work with. I would recommend to family/friends. Thanks Jeremy and team! More

Jeremy F., Yravis & Mike Cheeseman were so knowledgeable & Professional. Yet still treated us with respectful and like family. Buying our new Jeep Cherokee Latitude was such a wonderful experience. & Professional. Yet still treated us with respectful and like family. Buying our new Jeep Cherokee Latitude was such a wonderful experience. More