Lithia Chrysler Jeep Dodge RAM of Klamath Falls

Oil change When I take my car in, they always let me know if there is something that I need fixing. They always ask me first and then they fix it. They never pus When I take my car in, they always let me know if there is something that I need fixing. They always ask me first and then they fix it. They never push me into anything. If I have a problem with my vehicle, I ask them to look at it and they do. More

Service Department Got my problem fixed even though it was a new purchase of a used car, he was very nice to me and my daughter through the whole thing. Got my problem fixed even though it was a new purchase of a used car, he was very nice to me and my daughter through the whole thing. More

Fast and friendly service Albert was extremely helpful, found us the best deal on tires and had them in and installed by the following day. Made it a friendly and stress free e Albert was extremely helpful, found us the best deal on tires and had them in and installed by the following day. Made it a friendly and stress free experience. More

Good experience 👍 We bought our Nissan Titan a few years ago from lithia in Medford and purchased the extended warranty. Recently we started having trouble with both th We bought our Nissan Titan a few years ago from lithia in Medford and purchased the extended warranty. Recently we started having trouble with both the front and rear window on the driver's side. We took the truck in on a Friday and dropped it off. Turns out the motor for the front window was bad and the regulator for the rear window was bad. They provided us with a car to use while repairs were made and on Monday we picked the truck up with everything working as it should with no cost to us. When they say hassle free experience I'm pretty sure they're taking about the service department. They made everything easy. More

oil change just had oil changed, get updates where they are at on time. good people to deal with. if you get a ride professional drivers. call when your vehicles just had oil changed, get updates where they are at on time. good people to deal with. if you get a ride professional drivers. call when your vehicles done. More

Good Staff--Quick and Careful Having lived in other states for years, I'm always impressed when a business can attract and keep a good staff. Lithia Toyota of Klamath Falls does a Having lived in other states for years, I'm always impressed when a business can attract and keep a good staff. Lithia Toyota of Klamath Falls does a very good job of providing excellent service in the process. And, it is far less expensive than many other areas too--i.e. Southern California. More

Free coffee It’s nice to have coffee and a nice area to wait. They have comfortable chairs and a big screen TV. Plus there is Wifi available. It’s nice to have coffee and a nice area to wait. They have comfortable chairs and a big screen TV. Plus there is Wifi available. More

Good Experience I brought in my Prius Prime to reprogram the ICS system, per Toyota recommendation. I waited for the car to be ready. It was done, I hope. I do not n I brought in my Prius Prime to reprogram the ICS system, per Toyota recommendation. I waited for the car to be ready. It was done, I hope. I do not notice any evidence of the job done, but I am sure it was. Dan Arnold was the service advisor and I really appreciate his knowledge and advice. I have been a Lithia customer for over nine years and purchased several cars from them. I bought my Prius Prime over 18 months ago and have only used about 90 gallons of gas (this includes several trips to Grands Pass, and one each to California and Arizona. I was treated very fairly and well, by Lana and Randy, when I bought my Prius Prime. More

BAD CUSTOMER SERVICE On December 29/2018 my husband and I bought a 2017 Dodge Ram from Lithia Dodge of Klamath Falls. We had 2 requests with our trade in, which was also a On December 29/2018 my husband and I bought a 2017 Dodge Ram from Lithia Dodge of Klamath Falls. We had 2 requests with our trade in, which was also a Dodge Ram. We wanted the tool box and the brake controller for towing. They explained because it was a holiday weekend that it wouldn't be until Wednesday, January 2 that they could fulfill our request. My husband decided to pick up his tool box and wait for the tow brake on Wednesday. Our trade in was sold the day after we traded it in,with the brake controller... but this business WITH NO CUSTOMER SERVICE, found it easier to avoid our phone calls, including the GM, then be honest with us or just purchase us a new one. APPARENTLY, they found our persistence annoying and instead of doing the right thing, they went to the customer who had purchased our trade in and took the old brake controller out....OUT MEANS THEY SNIPPED THE WIRES!!!! Today, January 16/2019 we received the brake controller with the snipped wires. We will have to purchase the adapter, I have worked in CUSTOMER SERVICE all my life and can not believe how we have been treated.I want to put the name of our sales person on this review, but she will know this is about her and maybe work a little harder on her customer skills. We will never buy another vehicle from Lithia Dodge again. More

Excellent service Customer Service personnel were excellent and efficient. Service shops work was excellent. All service and warranty issues fully resolved. The wai Customer Service personnel were excellent and efficient. Service shops work was excellent. All service and warranty issues fully resolved. The waiting room and restrooms were clean and in good condition. More