Liberty Toyota

Coffee and TV while you wait Have been customer for three cars so far. I get my appointment when I want. I get the service called for in the Toyota books. This time, I skipped Have been customer for three cars so far. I get my appointment when I want. I get the service called for in the Toyota books. This time, I skipped tire rotation because four tires were new. I also like the car wash. While waiting in the area, I helped myself to coffee and a donut. You get these unless it is really late. The TV is running soap opera. Liberty is not responsible for the plots. I was not tied up long enough to get bored. More

Routine service visit Routine service for oil change and tire rotation - no problems checking in. Service was very thorough and efficient. Work was done in a couple of hour Routine service for oil change and tire rotation - no problems checking in. Service was very thorough and efficient. Work was done in a couple of hours and I was updated regularly on the status. More

MOST HORRIBLE CAR BUYING EXPERIENCE EVER! PLEASE AVOID LIBERTY TOYOTA ALTOGETHER! I would want to give it a 0 rating but this site doesn't allow 0 so 1 star. I saw a certified pre owned 2018 PLEASE AVOID LIBERTY TOYOTA ALTOGETHER! I would want to give it a 0 rating but this site doesn't allow 0 so 1 star. I saw a certified pre owned 2018 CHR XLE which they marked it for 18,300$ online. Spoke to the online rep and confirmed its XLE (Brand new XLE is 25,000$ which would mean this was a good deal). Drove down to the place and the dealer tells me that this car is XLE from 2018 whcih means its an LE from 2019 version. I told him its a rip off for me since i am offered a deal from another toyota for a brand new 2019 CHR LE at 20,000$. The dealer (Mr Hiram) yells at me and says its impossible for someone to sell the car for 20k which would mean they will be selling it for the price less than they have purchased for. I show him the proof (Luckily I had a pic of the quote from this other toyota place) and the dealer mellows down and says that he can offer a better deal!!! (The person who yells at me telling me the deal i just now told was a lie and was not possible is now ready to sell me a same new car for a little reduced price than the other place.) I am already pissed and wanted to leave but as usual the Manager comes out. I have never seen someone as rude as this filthy little manager of this place. He tells me that he can give a rebate of 5000$ if i agree to purchase the car that night (buy this time I have already told both the rep and the manager that i am just looking and not interested in buying it tonight) . I thought that was a joke and i laughed and said "Then may be i'll buy it". To which the manager who is such a mean old fellow says "The way we do business here is that if you are willing to buy at this time only then we will give you offers". (In a very serious threatening tone!!)he also said that if I "may" buy the car then he "may" offer me the rebate. at this point i was done with this bull crap of a place so i said "Then may be I am not interested". After listening to this he just got up and rushed out and let his dealer take care of the rest. IS THIS HOW YOU TALK TO YOUR CUSTOMERS?IS THIS HOW YOU DO BUSINESS? To threaten and ask your customers to finalise a deal that night or else no Rebate.I WOULD RATHER PAY MORE AND GET A CAR FROM A PLACE WHO TREAT ME RIGHT THAN ACCEPT 5K REBATE AND BUY FROM THIS PLACE WHO TREAT YOU LIKE TRASH. I am happy to say that I have made a deal with another toyota showroom (Princeton Toyota) who treat their customers right. They did offer me good rebates, good conversations and most of all Respect which is lacking in this god awful place they call Liberty Toyota . The manager and the dealer should learn a good lesson on how to communicate with people be it customers or no. BEWARE PEOPLE, IF YOU WANT TO BE TREATED WITH RESPECT THEN AVOID LIBERTY TOYOTA, GO TO ANY OTHER PLACE BUT THIS. More

Excellent service Service rep Ashley Rambo was particularly helpful in efficiently handling the 45,000-mile service from start to finish. She kept me informed during th Service rep Ashley Rambo was particularly helpful in efficiently handling the 45,000-mile service from start to finish. She kept me informed during the process, including making sure that a difficult smudge on the front windshield that I was unable to remove. More

24 Month service A convenient and friendly service department. Vehicles are nicely prepared for servicing and, as always, it was a pleasure to work with Debbi Reed, Se A convenient and friendly service department. Vehicles are nicely prepared for servicing and, as always, it was a pleasure to work with Debbi Reed, Service Advisor. More

Excellent customer service, auto service, and results Service Manager Jason Hotchkiss took care of my Highlander concerns, even without an appointment. It was a family emergency that got me to Liberty Toy Service Manager Jason Hotchkiss took care of my Highlander concerns, even without an appointment. It was a family emergency that got me to Liberty Toyota to make sure all tires were in good condition so I could drive my sister to the airport and not worry about a flat. More

Outstanding They worked with me to ensure I was satisfied from start to finish. I will definitely look to do business with Liberty in the future. They worked with me to ensure I was satisfied from start to finish. I will definitely look to do business with Liberty in the future. More

Satisfying their customers is truly important to them I just had my 2004 Lexus in for major service, including several long-term preventive maintenance tasks and a set of new tires. Within two minutes of I just had my 2004 Lexus in for major service, including several long-term preventive maintenance tasks and a set of new tires. Within two minutes of picking up the car, the "check engine" light came on. To shorten a long story, it was a challenging problem to resolve. It was something that was unlikely to have been related to the initial work. Nevertheless, the issue was resolved professionally, and the Service Director's handling of the situation more than offset the inconvenience I experienced during the process. I consider his approach to be well above normal standards for serving customers well, and they certainly will be doing all the future servicing on my car. I recommend them highly. More

good service I was completely satisfied. The young man that greeted us was very nice and helpful. We got there ahead of our scheduled time and they took the car I was completely satisfied. The young man that greeted us was very nice and helpful. We got there ahead of our scheduled time and they took the car immediately. They did alot of work in an hour. More

Excellent Service & all employees were very friendly & professional. Although did not put the display on the dash to where it’s suppose to be & also did not put Service & all employees were very friendly & professional. Although did not put the display on the dash to where it’s suppose to be & also did not put 1 cap back onto the stem More