Liberty Toyota

On 06 Oct 21, I brought my vehicle to Liberty Toyota to get a service recall performed on my vehicle to apply frame corrosion resistant in the under carriage. I was notified of a second recall that needed get a service recall performed on my vehicle to apply frame corrosion resistant in the under carriage. I was notified of a second recall that needed to be performed regarding a third break light. I told them to go ahead and perform the service on that too. After a while, I was informed that I needed to purchase a break light assembly for that third break light because it was broken. (My first mistake was to not verify that this was the case). I keep my vehicle dealer maintained so I told them to order the light assembly without asking for a cost first. It cost me $171.15 for the part. (I found a replacement for $60.00 bucks online) I then had to make another appointment to wait for my part to arrive so that I could get my recall performed. Once I arrived at my second appointment today 10/13/21 @0700 in the morning, I was greeted by David in the service department and got my vehicle checked in. I was also asked where did I want to get dropped off at and I said that I was staying with the vehicle. I was told that the service team would not arrive until 0800 so I was thinking why did they set me up for a 0700 appointment then. I waited for 3 ½ hours and at 10:30 I was told my vehicle was ready. My total was $358.14. What a shock for lack of better words. They said that my vehicle was worked on for 2 ½ hours. If it took your service guy 2 ½ hours to replace my third break light then he should be fired for incompetence. So this “recall service” cost me over $500 dollars. My monthly vehicle payment is $600. Imagine how I feel. I don’t even want to begin to think how much it would have cost if I had dropped off my vehicle and left it there. Things to take away from this: 1. Always ask for all the details 2. Ask for proof, if possible, of the defects or flaws that need to be fixed. Do not take any ones word. 3. If possible and you don’t mind…look for parts online and you will most likely find them cheaper. I could have ordered the Toyota light assembly, installed it myself, and then had them perform their “recall”. I would have only lost the 358 dollars in labor. This dealership lost a loyal customer and will never see my vehicle again. More

Liberty Toyota has risen to the best car maintenance ever. Thank you. I am a loyal customer. ever. Thank you. I am a loyal customer. More

excelen tservice., service completed in a reasonable time. also the preperation for the service by covering the seat and floor covering time. also the preperation for the service by covering the seat and floor covering More

Bought a car from the sales rep Hiram Vazquez. Was very professional and friendly and tried to give the best price! Recommend working with him. professional and friendly and tried to give the best price! Recommend working with him. More

Always a great experience at liberty toyota. Ashley in service dept is always so friendly. service dept is always so friendly. More

Ashley in service is a gem. She is always very helpful. Liberty Toyota takes excellent care of my car. Liberty Toyota takes excellent care of my car. More

The Sales and finance people were all professional and informative. informative. More

Thought Liberty gave complimentary wash after a service also, a video inspection of the vehicle instead of just telling me what's right or wrong is good like other Toyota dealers also, a video inspection of the vehicle instead of just telling me what's right or wrong is good like other Toyota dealers More

Worked with John Lopez. Felt that he had my back the entire way. Absolutely would recommend him and the staff at Liberty. entire way. Absolutely would recommend him and the staff at Liberty. More