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Liberty Mazda - Service Center

Hartford, CT

4.8
1,096 Reviews

1,097 Reviews of Liberty Mazda - Service Center

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February 12, 2022

Great customer service, explained everything my car needed in deatail and how long it would take. Also explained what I could expect the next time I brought my car in for service. More

by Ali1342880
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez, Zach Apruzzese
Feb 13, 2022 -

Liberty Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We're always happy to help.

February 07, 2022

Love the video after every service. Great to be well informed about any current or possible future issues More

by Clmcmanus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez, Shannon Rode, Zach Apruzzese
Feb 08, 2022 -

Liberty Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Liberty Mazda. Please don't hesitate to reach out if you need anything else.

February 06, 2022

I appreciated the video giving me views of the step by step tasks performed in my service. It gives me confidence that a thorough inspection was done for my safety More

by NANCYQUIGLEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Piacenta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I’m not that familiar with other names but never encountered any one not polite and friendly at Liberty , Shannon Rode
Feb 07, 2022 -

Liberty Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Mazda.

February 04, 2022

Friendly, knowledgeable, kept me updated on the process, and sent me a video of the work! More

by AMANDA.NOWAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez
Feb 04, 2022 -

Liberty Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 04, 2022

Shannon was awesome! Very professional and great to work with. I will definitely refer business in the future to her. More

by Roko4273
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Rode
Feb 04, 2022 -

Liberty Mazda responded

Thank you so much for your kind words for Shannon, and for taking the time to leave us this wonderful feedback!

February 04, 2022

Always spectacular customer service! So friendly and easy to deal with. Respectful and never any surprises! More

by Janice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Apruzzese
Feb 04, 2022 -

Liberty Mazda responded

Janice, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 04, 2022

My issues are always addressed and I appreciate the video shown me reviewing their procedures on thoroughly checking any possible issues. More

by NANCYQUIGLEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Piacenta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Some of these persons I’m not familiar with, Micah Netherland, Jonathan Martinez, Shannon Rode, Zach Apruzzese
Feb 04, 2022 -

Liberty Mazda responded

Nancy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Mazda, we look forward to having you as one of our valued customers for many more years to come!

February 04, 2022

They over filled my oil and I had to return to the dealership. They gave me a loaner vehicle while they checked my car out and addressed the issue overnight. They gave me a complimentary service vouch More

by KCOLON1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Secor
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Martinez
Feb 04, 2022 -

Liberty Mazda responded

Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Liberty Mazda!

February 04, 2022

Haven't had the vehicle that long but when I have been bringing it in for the regular schedule something comes up disappointed that this is happening not sure what will happen next time More

by Bsiedor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez
Feb 04, 2022 -

Liberty Mazda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

February 03, 2022

The staff has been kind and helpful to me every time I have gone into the dealership. They are professional and seem to really care about putting the customer first. I’m glad I’ve become a part of the Maz More

by JOHNPATTY2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Liberty Mazda responded

John, Thank you for choosing Liberty Mazda, your feedback and rating mean a lot to us. We're glad we're able to help, and we hope to see you again!

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