Liberty Mazda - Service Center

To be honest this was my worst experience with the service department. I bought my car 10 years ago from you and have always had great service but it is obvious that you are short staffed and I heard service department. I bought my car 10 years ago from you and have always had great service but it is obvious that you are short staffed and I heard it over and over from everyone I talked to but that shouldn't be an excuse for poor service. It is not my fault as the customer that you only have one or 2 people working. I had to consistently check on my car while you had it for 4 days and had to leave numerous messages with no return calls. I was told I would have my car back on Monday afternoon or Tuesday at the latest and I never even got a call giving me any updates! On Wednesday I finally had a salesperson walk over and physically get someone to answer my call in service. I'm not upset that my car took longer.... it was the lack of communication letting me know what was going on. I'm ready to purchase a new vehicle shortly (the 50) and I'm not sure I would purchase from Liberty with the kind of service I received this time. More

Liberty took my bumper off and now my fog light doesn’t work months later work months later More

The Liberty Mazda service department has always done an amazing job servicing my vehicles over the past ten years. Job extremely well done! John Ploskonka Sergeant Major, United States Marine Corps, amazing job servicing my vehicles over the past ten years. Job extremely well done! John Ploskonka Sergeant Major, United States Marine Corps, retired More

Pleasant employees, salespeople -made making a large purchase very easy. I am a Manchester Mazda transplant and am very happy with the service at Liberty Mazda purchase very easy. I am a Manchester Mazda transplant and am very happy with the service at Liberty Mazda More

Excellent service, timeliness and cost. It was very easy to make a convenient appointment and everything was explicitly explained. It was very easy to make a convenient appointment and everything was explicitly explained. More

Carrie is awesome and always provides great service. Answers all my questions in a timely manner. Answers all my questions in a timely manner. More

What started as a challenge ended up being a win for Liberty Mazda. They came through and with prompt, professional follow up by Jason, restored my confidence in their service department and made me fee Liberty Mazda. They came through and with prompt, professional follow up by Jason, restored my confidence in their service department and made me feel like a valued customer again More

Very satisfied. Very professional staff. Very reasonable prices. Nice waiting area. Very quick and efficient service. Very professional staff. Very reasonable prices. Nice waiting area. Very quick and efficient service. More

Have purchased two CX5’s from Liberty (2017 &2019). No issues with 2017. 2019 started having problems in 2023 and required complete engine replacement in 2024 with under 50,000 miles. Took too long for No issues with 2017. 2019 started having problems in 2023 and required complete engine replacement in 2024 with under 50,000 miles. Took too long for dealer to get corporate approval to replace engine. Craig and Jason(Service Manager) worked hard to keep me informed along the way. More

Service Manager Craig Fournier needs to work on better customer service skills and providing accurate time frames for service to customers. customer service skills and providing accurate time frames for service to customers. More