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Liberty Mazda - Service Center

Hartford, CT

4.8
1,037 Reviews
Call Service Center (860) 240-7406

1,037 Reviews of Liberty Mazda - Service Center

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December 20, 2022

Staff very informative, skillful, articulate and helpful. New procedure s work well and staff very thorough. Really felt taken care of. More

by ENNISMMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whoever worked with me in person , Jonathan Martinez, Zach Apruzzese
Report | Print
Dec 20, 2022 -

Liberty Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Mazda, we look forward to having you as one of our valued customers for many more years to come!

December 18, 2022

Well, they did a good job explaining what they did but this is the 2nd time that the flat tire light comes on after work done on the car, not happy with that. More

by MEDINAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Apruzzese
Report | Print
Dec 19, 2022 -

Liberty Mazda responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

December 17, 2022

I liked a video feature - keep it, pretty self explanatory. I know it’s not a mechanics part, but you guys could also do bodywork services for scratches and little dents, that would be nice. I wou More

by Simon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez, Zach Apruzzese
Report | Print
Dec 18, 2022 -

Liberty Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Simon, and look forward to your next visit.

December 16, 2022

Great experience with them. I was in and out and everything was completely smoothly. Thanks More

by AMI.KHANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez, Zach Apruzzese
Report | Print
Dec 18, 2022 -

Liberty Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 16, 2022

Customer service is excellent. Shannon kept in touch with me through the day and offered to replace a broken vent for free. Love the videos they send. I'm not a big fan of the Lyft More

by Aimee-soucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon
Report | Print
Dec 18, 2022 -

Liberty Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Aimee, and we are thrilled that you found your experience with us here at Liberty Mazda to be a positive one. Please don't hesitate to reach out if you need anything else.

December 14, 2022

Great! Professional! Good deals! Service manager, Jason Secor is the best. Car runs great! Recommend to everyone. More

by CHELBE18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Piacenta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Martinez, Shannon Rode, Zach Apruzzese
Report | Print
Dec 14, 2022 -

Liberty Mazda responded

Thank you for your business and this review. We're happy to hear Jason was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 13, 2022

Timely, professional but a bit too expensive…need to work on costs going forward. Thanks More

by Andrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Apruzzese
Report | Print
Dec 14, 2022 -

Liberty Mazda responded

Andrea, thank you for choosing Liberty Mazda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 11, 2022

Great Customer Service. Very clean and professional. Very impressed with the customer service staff and the technician who worked on my vehicle. More

by HUCKLE381
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Rode
Report | Print
Dec 12, 2022 -

Liberty Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 10, 2022

Service advisor treats customers well. Informs of issues. Problem with vehicle was not completely solved on 2 separate visits. More

by HULKAMANIAC2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Secor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Martinez, Zach Apruzzese
Report | Print
Dec 12, 2022 -

Liberty Mazda responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Dec 12, 2022 -

HULKAMANIAC2002 responded

Someone from the dealership did call my dad. I have no idea how or why as my number is the one on my account, the same number they used to call with service updates. I’d happily speak to anyone regarding the issues, and give the opportunity to correct them again on my next visit.

December 10, 2022

very good and very helpful 👍 I have a oil change there all the time thanks More

by RJWATSON2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Rode
Report | Print
Dec 12, 2022 -

Liberty Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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