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Liberty Mazda - Service Center

Hartford, CT

4.8
1,031 Reviews
Call Service Center (860) 240-7406

1,031 Reviews of Liberty Mazda - Service Center

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January 17, 2024

Overall experience and courtesy were good. I'm still awaiting resolution to my suspension issue. Due to lack of availability of loaner vehicles, Craig is not able to get my vehicle in for repa More

by bazooka7x
Recommend Dealer
Yes
Employees Worked With
Craig Fournier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Fournier
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Jan 17, 2024 -

Liberty Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Craig and our team, and please don't hesitate to reach out to us directly if you need further assistance.

January 17, 2024

I’m always pleasantly surprised with Liberty Mazda – each time I visit, they chip away at that “dealership reputation” and have become somewhere I don’t hesitate to bring my vehicle. Carrie is an amazing adv More

by TAYLORDOTWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Liberty Mazda responded

We are very happy to hear that Carrie and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 17, 2024

Love the service we receive there. Definitely recommend Liberty Mazda for purchasing and servicing needs. More

by JONATHAN.DOWTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeon (Sales)
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Jan 18, 2024 -

Liberty Mazda responded

Thank you, Jonathan, for sharing about your experience with Liberty Mazda. We appreciate your business and hope to see you again soon!

January 16, 2024

Everything went smoothly on my recent visit to Liberty Mazda. They performed the services efficiently. Their video review is very helpful and they completed the work in less time than anticipated. I am ve More

by jshafer.ct
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Hoffman
Report | Print
Jan 16, 2024 -

Liberty Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Mazda, we look forward to having you as one of our valued customers for many more years to come!

January 14, 2024

fast and hospitable they are fast and reliable, able to attend my need asap. yes More

by sampi78
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Hoffman
Report | Print
Jan 14, 2024 -

Liberty Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 14, 2024

Good It was great service. Everyone was very friendly and responsive. I would recommend them again. More

by NICK.ALDENCRL
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Hoffman
Report | Print
Jan 14, 2024 -

Liberty Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 14, 2024

They were very helpful with the service experience. They kept me informed throughout the entire process More

by LILDEB54
Recommend Dealer
Yes
Employees Worked With
Craig Fournier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Fournier
Report | Print
Jan 14, 2024 -

Liberty Mazda responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Mazda, we look forward to having you as one of our valued customers for many more years to come!

January 14, 2024

Was a good experience. I waited for all my services to complete Good, timely, okay cost More

by RACHELLEAEKINS
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Hoffman
Report | Print
Jan 14, 2024 -

Liberty Mazda responded

We are very happy to have provided you with a positive experience! We sincerely value your business and look forward to your next visit.

January 14, 2024

Very customer oriented. Professional, courteous and satisfying. Will keep coming to maintain our Mazda CX9 More

by stillyman32
Recommend Dealer
Yes
Employees Worked With
Craig Fournier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Fournier
Report | Print
Jan 15, 2024 -

Liberty Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Mazda.

January 13, 2024

Staff were nice and attentive. However had an 815 am appointment. Dropped car overnight. Staff never saw it until i called at 230 for status. Than had to keep car overnight until a More

by RICHARDF.KEHOE
Recommend Dealer
No
Employees Worked With
Craig Fournier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Fournier
Report | Print
Jan 15, 2024 -

Liberty Mazda responded

Richard, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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