Liberty Mazda

I CALLED FOR AN APPOINTMENT TO HAVE THEM LOOK AT A MAZDA FOR ME.THEY MADE AN APPOINTMENT FOR ME AND I HAD SOMEONE DRIVE THE CAR TO LIBERTY MAZDA THE NEXT DAY.UPON ARIVING THE DRIVER WAS MET BY MR RUDE(SERVI FOR ME.THEY MADE AN APPOINTMENT FOR ME AND I HAD SOMEONE DRIVE THE CAR TO LIBERTY MAZDA THE NEXT DAY.UPON ARIVING THE DRIVER WAS MET BY MR RUDE(SERVICE ADVISOR).MY DRIVER INFORMED HIM HE WAS DROPPING THIS CAR OFF FOR SERVICE WHICH MR RUDE ASKED:"WHAT ARE WE DOING, PUTTING AN ENGINE IN IT?" MY DRIVER TOLD HIM HE WAS JUST DROPPING IT OFF FOR AN APPOINTMENT.MR RUDE INFORMED HIM "WE DON'T MAKE APPOINTMENTS!".MR RUDE SHOULD LOOK FOR ANOTHER LINE OF WORK.HE WAS VERY LUCKY MY DRIVER KEPT HIS COOL WITH THIS IGNORANT JERK.WITH EMPLOYEE'S LIKE THIS MR RUDE IT DOESN'T SUPRISE ME LIBERTY MAZDA SCORES ARE SO LOW.GET RID OF HIM WHILE YOU CAN BEFORE HE UPSETS THE REST OF YOUR CUSTOMORS AND THEN YOU HAVE NONE.AND WE ALL KNOW WHAT HAPPENS WHEN YOU HAVE NO CUSTOMORS. More

We had requested a quote by e-mail via a quoting service (Kelley Blue Book), and Liberty Mazda was one of the slower ones to respond. In fact, after sending me an acknowledgment e-mail and phone call, they (Kelley Blue Book), and Liberty Mazda was one of the slower ones to respond. In fact, after sending me an acknowledgment e-mail and phone call, they still did not provide the quote, and I had to phone again to get a verbal quote. (Would have liked to get it in writing.) I was told one quote by one salesperson, and then a different quote (by $100) by a different sales person. But we had a good experience when we got there at the dealership. As agreed, we phoned shortly before coming (rather than committing to an appointment time), and Rob had the car ready for us, and we didn't have to wait at all for him or to look and drive the car. He honored the lower phone quote, and when we told him that we had been quoted something lower from another dealer, we were able to negotiate it down slightly. There was no pressure at all, even though we were keeping them past closing time. What was really nice was that we didn't even have to commit to making a decision regarding all-cash or financing, but could sleep on that, even after signing the purchase agreement and making the downpayment. More

Beware of this dealership. I was quoted a price on the phone, but it was only to get me down there. They had no intention of giving me that price. They convinced me that it was the only one of it's kind a phone, but it was only to get me down there. They had no intention of giving me that price. They convinced me that it was the only one of it's kind anywhere so I put down a deposit. Two days later on a Sunday I went down there unannounced, and sure enough the next row over was the exact same car. You could see it was there for awhile, the disc brakes were rusting. The next morning I called to cancel as I found the exact car at another dealer for $1,000 less. They are refusing to give back my deposit and were very nasty when I cancelled. Stay clear of this dealership, They are lying cheats. More

Brought my Mazda in for a timing belt service, while there was suggested to replace water pump since they were in the area (checked around and that is a legit consern) so had the water pump replaced. W there was suggested to replace water pump since they were in the area (checked around and that is a legit consern) so had the water pump replaced. When we went to pick it up, there were more things broken then when we left it. They said the ECR control needed to be replaced, and now the exhaust need repair also. It had been running fine, so I told them no. When went to pick up the vehical it ran awful, exhaust which had no leak, now sounded horrible, and the vehical was sputtering and barely made it home! Turns out conviently there was a hole in our exhaust system and the ECR control crapped out on us. I ended up repairing the ECR myself, and took exhaust to Lou's Custom exhaust for a 90 dollar repair (the dealership quoted around $2000 for an entire new exhaust system) Overall feeling was very sketchy and I truly feel they tampered with parts to pad there pockets. I will never go back there again! More

First of all the price was great for my new cx-9. Secondly the sales staff was great to deal with especially Mike Favalora. He really new his stuff and looked out for what I was looking for and what Secondly the sales staff was great to deal with especially Mike Favalora. He really new his stuff and looked out for what I was looking for and what my needs where. Since owning my new cx-9 the service dept has been excellent. I highly recommend Liberty Mazda if you are in the market for a new or used veichle. Plus it is easy to get to...... More

This place is completely shady. I brought my car in for a 30,000 mile checkup (in fine working order) and they charged me $684!! I also did not have my tires rotated. Now, I understand that I should have as 30,000 mile checkup (in fine working order) and they charged me $684!! I also did not have my tires rotated. Now, I understand that I should have asked for the price up front but I had no idea it could possibly be this much for a car in perfect working condition. I called around to other local dealers and they are charging much less (between $140-$300 less!). When I called the service department to make it right, they refused and basically said they could charge whatever they want and that they had done a competitive analysis. This is a complete lie! I would highly recommend that you NOT take your car there. IN addition, the time prior, they put a huge hole in my drivers seat while performing a tire alignment. They did fix it but it was up to me to take the time to bring it back. Stay AWAY! More

My husband and I went to Liberty Mazda with the goal of buying a new car, since the term of my husband's lease was about to end. We had a pleasant experience with Carl, a salesman. He was friendly, patie buying a new car, since the term of my husband's lease was about to end. We had a pleasant experience with Carl, a salesman. He was friendly, patient, and courteous. However, what prevented us from buying a car at Liberty was the GM, Mike McGuire. I only met him for about 30 seconds, but he was rude, disrespectful, and arrogant. I thought it was because I was a woman, but upon reading other reviews on this website, it seems that he treats everyone this way. Unfortunately, he cost Carl a sale, because we bought the same car that we test-drove with Carl -- at another dealership. More

Went to purchase a vehicle with a family member. Mike in sales was fantastic. He was friendly, attentive and very knowledgeable. He was not pushy and let us take our time to try and select a specific vehic sales was fantastic. He was friendly, attentive and very knowledgeable. He was not pushy and let us take our time to try and select a specific vehicle. When we realized there wasn't the exact fit of a vehicle that day, Mike's boss, sales manager Mike became involved. He was rude, arrogant and out right disrespectful to myself and family. With other Mazda dealers so close to one another, it surprises me that one man, Sales Manager Mike could ruin a deal for the dealership. We felt bad for Mike in sales, because we did buy a Mazda at another dealership. Mike in sales is a super friendly nice guy and went out of his way to help us, but his sales manager unfortunatly cost him a sale. More

Spent weekend looking for and maneuvering hard for a new CX7 for my wife. Mike (sales) was friendly, knowledgeable and not pushy; an atypical sales associate. Unfortunately, the same could not be said for M CX7 for my wife. Mike (sales) was friendly, knowledgeable and not pushy; an atypical sales associate. Unfortunately, the same could not be said for Mike (GM) who simply came off as an angry man. Because of this my wife did not want to do business with this dealer. I felt badly for Mike (sales) who spent a great deal of time with us only to come up with no sale. Based on other negative reviews and my experience, I'd hazard a guess that this dealership will not be around much longer. To begin, the entire car sales model is flawed and has been for a long time. However, couple an uncomfortable process with a very bad economy and an abrasive sales manager and you have a recipe for disaster--in this case a dealership with no customers. More

I would not recommend this dealer to my worst enemy! I have dealt with 128 Mazda at its old location and was not happy there either. Mario was a gem to work with in the service department but that was abo have dealt with 128 Mazda at its old location and was not happy there either. Mario was a gem to work with in the service department but that was about it. Since changing to Liberty Mazda, they looked like a new dynamic team in the mailers I got BUT when I visited the new dealership it was the same old sleazy crew with the same motives. You can put lipstick on a pig...... STAY FAR AWAY! More