Liberty Mazda

I brought in my 2007 Mazda3 Hatch for a trade in to a Mazda Tribute. The trade in value was ok. The price on the Grand Touring Tribute was 17,000. The salesman had something better to do besides answer m Mazda Tribute. The trade in value was ok. The price on the Grand Touring Tribute was 17,000. The salesman had something better to do besides answer my questions. I did take it for a 2nd test drive to determine if the SUV was right for me...and that seemed to be a HUGE IMPOSITION for the salesman. I agreed on the sale. Went in to the finance office where I got a good loan rate. I also informed them I didn't get have the Mazda3 title and it would take 10 days for it to arrive. They said it was ok and I could drive off with the Tribute. So I wait an hour while they 'detail' the vehicle and I drive off very happy. Next Day! I flip down the rear seats to see the cargo area and see all kinds of trash from lolly pop sticks to popcorn, wrappers and just crud. So I start looking further inside the vehicle and it's filthy. Women's make up on the visor/vanity mirror, grease stains...oh and old pine freshner tree cones. I would have taken the car back and got my money if I could. Buyer's Remorse, big time. I took photos and sent a letter as well as email with the complaint and photos. "how much do I need to spend at your dealership to be considered a valued customer?" is the question I asked them. Poor, poor service. I could go on but I'll stop with that they offered to re-detail the car for me. Big Deal! More

I bought my first Mazda Cx9 our wounderful sales rep Wanda Miranda made my experience a great one went behond her duties great Job Wanda Miranda made my experience a great one went behond her duties great Job More

I have bought many new cars over the years, and I have never been treated so poorly as I was at this dealership. I spent several hours dealing with Rob, the "internet sales manager", working out a deal o never been treated so poorly as I was at this dealership. I spent several hours dealing with Rob, the "internet sales manager", working out a deal on a Mazda 3. I made it very clear to him that I didn't want to waste my time driving to the dealership unless we had a firm deal. We agreed on a specific price, and he assured me that they would sell me the car at that price. We arranged a time to meet and wrap up the deal. When I arrive at the dealership, it was if we had never communicated before. The deal was void! I gave both Rob and Mike a piece of my mind, got up and left. Please stay away from this place! I proceeded to head down the road to Ira Mazda in Danvers, and they gave me the agreed upon deal I had with Liberty in less than five minutes. More

Let me start by saying this.... My salesmen was great my issue is with the old man in the red pants i believe his name was Mike. This was by far the worst car buying experience of my life i was lied to and issue is with the old man in the red pants i believe his name was Mike. This was by far the worst car buying experience of my life i was lied to and treated like a piece of trash i will never go back to this place for anything as long as i live."Mike" has a severe attitude problem, from across the room i heard him belittle the salesmen and make several unnecessary comments that in my opinion were extremely rude. STAY AWAY FROM LIBERTY MAZDA AT ALL COST !!!!! also i will be contacting Mazda in regards to this place and its business practices. More

Went in to buy a 2011 CX-9 Had already been to a ford dealer who gave me an appraisal on my trade and financing as well as money off a new explorer. Salesweasel and manager agreed to match or beat ford. dealer who gave me an appraisal on my trade and financing as well as money off a new explorer. Salesweasel and manager agreed to match or beat ford. They wrote some numbers on a paper and sent me on my way to discuss it with my husband. when we went back the next day the numbers changed dramatically as well as my trade value. Finance mgr was borderline rude and manager made comments about my husband that irritated me. They would not give me an interest rate unless I gave them my 5k down payment check. We left angry and stressed. My husband called Ira and not only did they give us a deal over the phone but they honored it and got us a better deal with no games. Come to find out Liberty had held on to the title of my trade and we had to go all the way back there to get it. Also Liberty demanded that the chip in my windshield of my trade be my responsibility to fix because they did not want to spend the money. They also told us we would qualify for 0.9% financing, of course we did not... Ira offered us 18oo dollars more for our trade. Don't waste your time, just go straight to Ira, I wish we had,I would have saved myself a lot of stress and time. If you want stereotypically sleazy car buying expreience go to liberty More

Great service from Liberty Mazda as always! This is my 3rd time returning to Liberty Mazda and I'll tell you why, Paul Denning, Joe Trocha & Mike Consolis are always helpful and kind. There are never any 3rd time returning to Liberty Mazda and I'll tell you why, Paul Denning, Joe Trocha & Mike Consolis are always helpful and kind. There are never any issues and they take great care of their customers. I just bought a 2010 CX-7 it's exactly what I wanted and I couldn't have had better service from these guys! D. Hatch 12/13/10 More

Paul Denning helped get me into a brand new Mazda5 for the price I wanted! My wife and I were just going to shop for a used minivan for our family of four, but after talking to Paul, we realized we could the price I wanted! My wife and I were just going to shop for a used minivan for our family of four, but after talking to Paul, we realized we could actually affort a brand new minivan! We tried another dealership, and weren't satisfied, so it was refreshing to work with Paul at Liberty Mazda. Also, my wife and I were a little nervous about affording a brand new car. Paul and the team at Liberty Mazda took the time with us to discuss possible choices for financing. We were very pleased the sales and service at Liberty Mazda! Thank you!! More

I went in to comparison shop, I really had my eye on a Nissan Murano but met with Mike Fav and he was so informative and sold me on the CX-7. I wanted something bigger than my Honda Civic and with all whe Nissan Murano but met with Mike Fav and he was so informative and sold me on the CX-7. I wanted something bigger than my Honda Civic and with all wheel drive for the winter. The car rides nicely, has ample storage, the pick up is amazing, and is perfect for my 16 month old's car seat, stroller etc. Mike Fav went above and beyond to show me the features and explain how everything worked. I also worked with the sales manager, Marty and he couldn't have been more upfront and really took the time to work with my husband and me. I would definitely shop and buy here again! More

I have leased or purchased six vehicle through the dealership LIberty Mazda in Wakefield. They alway put forth the maximum effort to get me the best deal and insure that I get the car I want at a pri dealership LIberty Mazda in Wakefield. They alway put forth the maximum effort to get me the best deal and insure that I get the car I want at a price that I can afford. Liberty Mazda also has an excellent service department to maintain my vehicle. They also did a great job repairing damage from a minor accident. My Mazda looked better than ever when they were done. I highly recommend this dealership for your next new or used car. More

Great people. I have bought or leased 14 cars or SUV's. Just got a CX-9 loaded no issue. They even set up the phone for my Wife! Service is great and never a long wait. I don't understand the issues here? Just got a CX-9 loaded no issue. They even set up the phone for my Wife! Service is great and never a long wait. I don't understand the issues here? Every time I have worked with them never an issue and always got a great deal. I have ref'd my friends and family who have bought a Mazda 3, Mazda 6 and a few other cars. I guess it's all about relationship. I took the time to get to know everyone and was very upfront I was there to buy a car. Too many times these poor sales guys (who make money by selling) spend hours with people "just looking" who have no intention of buying a car so I can kind of see their point in being very up front and trying to see if people are serious about buying a car. One time I had just bought a new Tribute and had a small issue in upper state NY with my 3 year old son and wife (going to a wedding). I called their repair people and then just sat back. They sent a new loaded SUV from a rent a car group. Had the person who brought the sUV bring water and "a snack" for my son. Then had the Tribute sent to a Mazda dealership in the area. Above that the Srevice manager told me to "take my family out to dinner a few times on them and not to worry about the bill as they would pay it"! My Tribute got fixed in a few days(small computer issue). Now if I had been a upset angry customer it might not have gone so well. But by being nice they went over and above for me. Add in when I got back to their dealership the service manager even reimbersed me for the gas I used in the rented SUV (which they paid for). My point is they are nice people who deal with a good amount of hostile customers. I always say you get back what you give out for a vibe. More