Liberty Mazda

AVOID LIKE THE PLAGUE! This dealership sold me a Certified Pre-Owned, 2008 Mazda CX-7 in February of last year. I'll skip through all the details of that disappointing process and summarize: 1) T Certified Pre-Owned, 2008 Mazda CX-7 in February of last year. I'll skip through all the details of that disappointing process and summarize: 1) The day I tried to drive it off the lot, it had no inspection sticker and blue/white smoke was coming out of the tailpipes. 2) Over a week later, I finally had my Mazda CX-7 with a new turbo. To appease my anger, the dealership paid my first payment, gave me all weather floor mats and delivered it to me (with almost no gas left in it) 3) A month later, while cleaning my car, I found drier sheets in the filter of the ventilation system and shoved into underside of the front seats. I assume this was done in an effort to combat the cigarette odor from the previous owner... But after what I had been through with Liberty, I found it laughably typical. 4) Less than six months from purchasing the vehicle, I was further surprised to find that all of my brakes and rotors needed to be replaced! It's strange because the Certified Pre-Owned inspection paperwork showed check marks on green level... Meaning new or like new, right? 5) Recently, (a little over a year after purchase), the vehicle began to whine and whistle while on the highway, and it began to lose power... Then the blue/white smoke came out the back of it, and our weekend plans were again ruined by this vehicles lack of reliability because we had to have it towed away, leaving us stranded at a rest stop. 6) A different dealership (Lannan Mazda in Lowell) confirmed that the turbo was again the problem, and fixed it, but the Mazda corporation refuses to do anything but replace the turbo because "the specs look fine on the engine". That seems dubious to me. What's the failure rate for Mazda turbos? I have had two of them fail on this car me in about a year, so something tells me there might be an underlying problem with the vehicle. Luckily it is still under warranty because the vehicle has ~70K miles on it. So the current work, towing, and rental will all be paid for... but I won't get any compensation for my time and frustration. I'd like to drive it back to Liberty Mazda and park it right by the highway with a giant sign saying "This lemon is from Liberty!" The new general manager called me to come in to "see what he could do for me". but I think he just smells a desperation sale. More

I wanted to make a purchase on a new mazda tx9. I really liked the vechicle and was pleased that Chuck put his best foot forward to give me the best deal. I was not able to purchase the car for personal rea liked the vechicle and was pleased that Chuck put his best foot forward to give me the best deal. I was not able to purchase the car for personal reason but I do attend to re visit the dealership in a few months when things change. I hope chuck is still working there so I can give him the bussiness. I have told a few of my friends all ready what a great experience I had. More

Myself and my family have been buying and servicing our Mazda's with Walter's dealership for years and we have experienced nothing but outstanding service! If something couldn't be covered by warranty then Mazda's with Walter's dealership for years and we have experienced nothing but outstanding service! If something couldn't be covered by warranty then there was good reason for it. I cannot believe how people will try to tarnish the outstanding reputation of a company and person just because they get an answer they don't like. Some people should just suck it up and deal with it! Stop hiding behind your computers! I'm going in for an oil change today and will be bringing Walter a coffee. More

Need to get my window washer sprayers fixed. They lost the washer cap, and told me that since I did not have the cap - the fix was not covered under warranty. the washer cap, and told me that since I did not have the cap - the fix was not covered under warranty. More

Jovan was a pleasure to work with on my 2009 Mazda 3 GT, the dealer really went over the car carefully before delivering it, service was outstanding. No pushy salesman but they were right there when you ha the dealer really went over the car carefully before delivering it, service was outstanding. No pushy salesman but they were right there when you have questions or need help. More

Jovan is a very pleasant, knowledgable, and professional salesperson. He listens attentively and does not apply the sales pressure for which many car salemen are noted. He tries to work with the client to m salesperson. He listens attentively and does not apply the sales pressure for which many car salemen are noted. He tries to work with the client to meet their needs and financial expectations. This is the first Mazda I've ever purchased and the only Mazda dealership I visited. I did my research and obtained quotes electronically from other dealers in the area. So I believe that I was given a reasonable and fair price on the purchase of my new Mazda - which seems like a great car! I also was given a very reasonable offer for my trade in vehicle. The reason that I have not rated this dealership with any "5s" has nothing to do with my experience with Jovan. He was GREAT! From my point of view I cannot say that about the others I dealt with at this dealership. They need to turn up their "friendly" button and turn down their brusqueness button. More

My experience with Liberty was wonderful. Chuck was very helpful and accommodating as I searched for my new vehicle. The whole team was very straightforward about pricing and made me confident that I was ge helpful and accommodating as I searched for my new vehicle. The whole team was very straightforward about pricing and made me confident that I was getting the best deal possible. I bought the car on the Friday after Thanksgiving. Three hours after signing the papers they had moved my car from the center of the showroom, washed it, vacuumed and put the plates on it. Chuck gave me the keys, showed me everything I would need to know about my new car and answered all my questions. Great experience. More

We were referred to this dealership by friends and our service was excellent without added pressure to buy. Jovan listened to what we wanted and was able to work with us without trying to change our pro service was excellent without added pressure to buy. Jovan listened to what we wanted and was able to work with us without trying to change our proposed budget. More

I had a great experience with Liberty Mazda! They were extremely friendly and very helpful with getting me the car I wanted. Everyone was welcoming and they went into great detail to make sure I knew eve extremely friendly and very helpful with getting me the car I wanted. Everyone was welcoming and they went into great detail to make sure I knew everything there was to know about my car and how it operated. More

I had a very good car buying experience at Liberty Mazda. I spoke with Michael (sales manager) before I made the trip to the dealership. It was the last day for an Incentive that was being offered and I didn I spoke with Michael (sales manager) before I made the trip to the dealership. It was the last day for an Incentive that was being offered and I didnt want to waste time at dealership that wasn't going to give me a fair price on the car I wanted. I Had done my research and new what a fair price range would be. I told Michael what the range I was expecting to pay for the car and asked if that was something he was willing to do. He told me yes he thought he could, so my wife and I made trip to the dealership. When we arrived we were greeted by Jovan Moxley (salse representative). Jovon was very profesional and helpfull. He showed us what they had available and we took one for a ride. While on the test drive Jovan did a great job letting us get used to vehicle and explaining the different features,options, ect. He was very knowledgeable. When we got back we made a fair offer for the car and what we wanted for our trade in, a fair counter offer was made and after one small adjustment the deal was done. All in a couple of hours (not including the paperwork). This is in my opinion how all car purchases should be! Great job Jovon, Michael and Liberty Mazda! More