Liberty Mazda

This has been by far the worst car buying experience of my life. I will spend as much effort as I can warning potential customers away from this lying, cheating dealer. This dealer blatantly misreprese my life. I will spend as much effort as I can warning potential customers away from this lying, cheating dealer. This dealer blatantly misrepresented the car as "impeccable", containing features which it never had and claiming that it has never suffered any accident damage. None of these proved to be true, but it was "too late" before I found out. I reviewed the car over the internet and asked lots of questions of the representative before entering into negotiations - as I was purchasing from out of state. I repeatedly emphasized the importance of honesty on both our parts throughout the engagement. I was repeatedly assured on the phone and via email that this car was perfect. I submitted a credit card deposit and signed purchase contracts by fax. When I arrived to I was rushed into signing all the purchase documents - claiming that the car was being prepped for delivery. After I delivered the certified check for the balance, I went out to see the car. It had been hit twice in the rear and painted with touch up paint (the wrong color). When I escalated this issue, they offered to have "Dent Wizard" try to repair it - which failed miserably. I was never given the opportunity to talk to management about it and the representative repeatedly said "I've done all we can do. You should have looked at the car first." These people are liars, cheats and thieves. I have opened a Better Business Bureau complaint regarding this and am considering litigating through the Massachusetts Attorney General's Offic. More

This experience was by far my worst car buying experience. I saw a Mazda3 hatchback with 95000 miles but considered it since it was within my budget. We talked and negotiated and I left saying I n experience. I saw a Mazda3 hatchback with 95000 miles but considered it since it was within my budget. We talked and negotiated and I left saying I needed to sleep on it coz the miles were too high and next day decided to not make the deal. I had also test driven another Mazda3 Hatchback there that had 30000 miles less than the other car so I called them to inform them about my decision but also mentioned that I was interested in car with lower miles if it was possible to work on the price and bring it closer to my budget. They assured me on the phone that we could make it work and that I should come down to the dealership. I took a cab, went down there and asked them straight what would the final offer be like since my budget is so and so. They turned around flat on me saying oh I think we have a misunderstanding since we thought you wanted to pay the list price on the car which I already knew the day before was way out of my budget. I said why would I do that since I don't have that sort of budget and that was made very clear when we were negotiating on the first car. I don't understand why dealerships cannot be honest with their customers who are being completely honest. If its not possible, you can be very straight forward and let me know that its not possible to bring it close to your budget. I can accept that and we would be done. Its ridiculous to cause someone so much trouble when they are being utterly honest with you and so expect the same kind of honesty. I am definitely aware of what I can get for my budget and wouldn't keep higher expectations and wouldn't have called if I didn't think it was possible. More

My wife and I shopped around different dealers and ended up a Liberty Mazda in Wakefield. From the moment we walked in the door we felt very comfortable. I liked the casual attire instead of suits. Chuck wo up a Liberty Mazda in Wakefield. From the moment we walked in the door we felt very comfortable. I liked the casual attire instead of suits. Chuck worked with us and did his best to get us in our new Mazda CX5. Chuck was a pleasure to do business with and was able to answer all the questions we had. I would recommend Chuck and this dealership for those looking for a new or used vehicle. More

My experience with Liberty was very good overall. The salesman was helpful when I first came to the dealership, answered questions about the car of interest and took me on a thorough test drive. The deal salesman was helpful when I first came to the dealership, answered questions about the car of interest and took me on a thorough test drive. The dealership was attentive to reviewing my trade while we were on the drive and were prepared with an estimated value when we returned. The sale price of the car was fair and like anyone, I would have preferred more for my trade, but the deal overall was satisfactory and I am very happy with the car. More

From my initial conversations with Chuck via email, he made me feel that he was excited to be working for Liberty Mazda and committed to getting me into a new Mazda. This didn't change after I visited th made me feel that he was excited to be working for Liberty Mazda and committed to getting me into a new Mazda. This didn't change after I visited the dealer and took the car for a test drive. He was friendly and easy going and was able to answer all of the questions I had. The entire experience was quick and enjoyable and there isn't really anything I would change. More

I came to Liberty Mazda to purchase a used Mazda 3 and I found the whole process very comfortable. The sales staff were very nice and not pushy at all. When I found the right car for me and was ready to buy found the whole process very comfortable. The sales staff were very nice and not pushy at all. When I found the right car for me and was ready to buy it we came to terms quickly and effortlessly. When I went in for the final approval and to do all the paperwork the only think that changed was the payment because I couldn't get approved for the special rate that I wanted. It turns out since I never pay my bills on time I couldn't get the special interest rate. They did work very hard and it took a few more days but I did finally get my car and for this I am grateful! From now on I will pay my bills and hopefully I will get my horrible credit in shape for my next car! :) More

I worked with Chuck Marinaccio and a couple others since Chuck was in and out of training that day. Chuck & I had agreed on a price on a new Mazda via email the day before (he even corrected a mathematical Chuck was in and out of training that day. Chuck & I had agreed on a price on a new Mazda via email the day before (he even corrected a mathematical mistake on my part that would have been in their favor!). When I got to the dealership the car was ready for me to test drive. After the drive we sat down and wrote up the contract, using the exact numbers we had agreed upon the day before. It was the easiest car buying experience I had ever had. I would highly recommend Liberty, and Chuck. More

Yet another car dealer who says one thing and does another. After coming off of a bad experience with a Hyundai dealer I looked at a 2011 Mazda 6 at Liberty Mazda. The sales person I worked with was another. After coming off of a bad experience with a Hyundai dealer I looked at a 2011 Mazda 6 at Liberty Mazda. The sales person I worked with was nice and took me for a test drive. I let him know there was another Mazda 6 at a different dealership that I was also interested in and he asked what deal he would need to offer me to earn my business that night. I told him, he wrote it down on paper, had me sign it, took it to his business manager, came back, shook my hand and said "congratulations". I filled out the paperwork, went back and met with the business manager who said he had all my info, would speak to the bank the next day (it was just before closing) and would call if anything went wrong. No call from them the next day about the financing, but I spoke with the sales manager to tell him I'd let my insurance company know I was trading my car in and that I'd pick the Mazda up that night. When I walked into the dealership and sat down to do the paperwork a completely different number was on the form. I explained to the business manager that the only reason I'd agreed to purchase from them was because of the deal I had been offered; otherwise I would have looked at the other car I had been interested in before making a decision. He simply said "well I don't know what this person said, but..." and tried to convince me to take the higher price. After a lot of back and forth about how I'd been brought there under false pretenses and based on a deal that was apparently a lie, he came down on the price to close to what I wanted but enough that I would've decided it wasn't worth looking at the other car. I left with out a new car!!! Why do these dealers lie?!?! More

I contacted this dealer through teh Internet. They contacted me and were quite too my liking, I did not feel an anonymous threat looking to make a quick killing. They pre-qualified my loan as I compel contacted me and were quite too my liking, I did not feel an anonymous threat looking to make a quick killing. They pre-qualified my loan as I compeleted the paperwork online. Even though it was an hours drive I went tehre, and never bought a car so fast! I got it that day.A lot of paperwork, but, I feel I got a great bargain, as am in the medical field and need an economical car that also will not scare off my patients. The manager even helped me transfer my belongings from my old vehicle to the new one....as I would have left 'stuff', behind. Follow=up was good, and the facility is clean and neat. More

I had been looking for a Mazda CX5 for a couple of weeks. I wanted the "Sky Blue" CX5 with particular options. I went to Mazda in Lowell and they told me that they only had 2 left (which did not have the o I wanted the "Sky Blue" CX5 with particular options. I went to Mazda in Lowell and they told me that they only had 2 left (which did not have the options and were not the color I wanted. They claimed that there wouldn't be anymore CX5's available until the end of June. (I went there in the beginning of May). Two weeks later, on a Saturday, I went to Ira in Danvers to look at a white model(I was going to settle for a color I didnt really want) and as I pulled up I noticed a blue one on the lot. They had just sold the blue CX5, but promised they could get me one for Monday (they said they would ship it from Maine and that I would have to put down a $2000.00 deposit). As I was sittng at the Danvers dealership, my fiance looked up the Wakefield Mazda dealership and noticed that they had two blue CX5's so he called and immediately made an appointmet. I abruptly left Ira because I knew that I could get what I had wanted all along in Wakefield. As soon as I got there I was able to view the Mazda CX5 in both the touring and the grand touring in the color I wanted. The seller, Chuck, was very genuine and kind and I left that day with the car I had wanted for three weeks!!!!! I actually decided to spend a bit more to get the luxury model :) It's pretty sad that the Wakefield dealership had the car I wanted all three weeks, but no one was willing to tell me that because they wanted to sell me a car at their own dealership. Either way, I had a fabulous experience in Wakefield and I was so happy that eventhough it was a Saturday, I was able to drive the car off the lot the day I purchased it!!! I love my new car and I'm so happy to now own a Mazda!!! It's fabulous!!! More