Liberty Mazda

customer service at its best!!!! I've been going to Liberty Mazda since 2010 and have bought 3 Mazda's from this dealership and couldn't imagine going any where else! Mike and Chuck h I've been going to Liberty Mazda since 2010 and have bought 3 Mazda's from this dealership and couldn't imagine going any where else! Mike and Chuck have customer service mastered! They've earned our loyalty and then some. keep it up guys and see you in 2 yrs for our next Mazda!!! More

Needed to replace my Dodge Caravan. I use a wheelchair and needed the Mazda 5 with the sliding door on the drivers seat and hand-controls. Chuck helped arrange the installation process and delivered me a and needed the Mazda 5 with the sliding door on the drivers seat and hand-controls. Chuck helped arrange the installation process and delivered me a great job. When Chuck needed help from a colleague, everybody chipped in like a real team. More

Professional and friendly. Made one feel like one mattered and that providing a good quality experience was important to them. Made the pick up of the car very easy, answered all of my questions, an mattered and that providing a good quality experience was important to them. Made the pick up of the car very easy, answered all of my questions, and encouraged to call back any time. More

I just picked up my new car before the new year and I couldn't have had a better feeling making my way into 2014. Started out shopping at Liberty Mazda, and ended up buying there. Just from the feeling I couldn't have had a better feeling making my way into 2014. Started out shopping at Liberty Mazda, and ended up buying there. Just from the feeling I got on my very first visit there is what made me go back. Very laid back, thoughtful, interested, funny group over there!! I had a good time buying my car! Not just a pleasant purchase, but fun. I have never been to a dealer where everyone had been so nice and all seemed to be on the same page. Every time I walked by an employees I was asked if I was being attended to. It's a good feeling knowing that I was paid attention to. It's not always easy buying a car alone. Let alone for a female walking into a "Lions Den" so to speak. The rap of the old car dealers is gone. That was ears ago. Every dealer could learn a few things from Liberty Mazda and their staff. Best dealer around. More

Rob was the salesperson I bought the car from. He was beyond terrific! He went above and beyond to answer all my questions and was easily accessible by phone/email. When I began experiencing a problem w beyond terrific! He went above and beyond to answer all my questions and was easily accessible by phone/email. When I began experiencing a problem with my brakes, it was Rob who I first contacted. He put me in touch with Wally, the service manager. Wally immediately addressed the issue and took care of it in a timely manner. Rob followed up to make sure my issue was taken care of and I was satisfied. More

I was reccommended to Liberty by two friends of mine and so I decided I would go and check it out. My experience with Liberty was very good overall. Chuck was helpful when I first came to the dealership, an so I decided I would go and check it out. My experience with Liberty was very good overall. Chuck was helpful when I first came to the dealership, answered questions about the car of interest and took me on a thorough test drive. The dealership was attentive to reviewing my trade while we were on the drive and were prepared with an estimated value when we returned. The sale price of the car was fair and like anyone, I would have preferred more for my trade, but the deal overall was satisfactory and I am very happy with the car. More

Stay as far away from this dealership as possible!!!!!!!!!!!!!!! This man was rude, pushy and unprofessional. Not to mention he talked down to me, suggested i was stupid and incapable of und possible!!!!!!!!!!!!!!! This man was rude, pushy and unprofessional. Not to mention he talked down to me, suggested i was stupid and incapable of understanding buying a car as well as screaming at me in the middle of the showroom!!!!!!!!!!! I was absolutely horrified!!!! what kind of person treats someone like this. The test drive was 5 minutes long and no highway. At the end of the conversation he just walked away from me saying nothing throwing his arms up ion the air. When i called to complain to the manager they said nothing was done wrong that is how they do business. This dealership is the worst i have ever been too. Unprofessional, rude and honestly a waste of space. They will take you for all you have! stay away!!!!!!!!!! More

BEWARE BEWARE BEWARE !!!!!!!! Woman BEWARE!!!!The LIBERTY Dealerships are owned by the KNOPF FAMILY.DO NOT, DO NOT buy ANYTHING from them.Why??? Because in any company or household INTEGRITY, PROFESSOINALISM Dealerships are owned by the KNOPF FAMILY.DO NOT, DO NOT buy ANYTHING from them.Why??? Because in any company or household INTEGRITY, PROFESSOINALISM and Respect are the core belief's in which we work and live by. The KNOPF Family was OK with selling my wife a PRE-CERTIFIED MAZDA CX9 for approx 30K dollars, but when it came to them ensuring the vechicle was SAFE well that was a different story. The vehicle was unsafe, in fact having break issues and tire problems. When they were approached and given the opportunity to make the vehichle safer they chose to deflect,blame and in fact continue to jeopordize my family's safety. The KNOPF FAMILY acknowledged the issues and instead of fixing the issues they opted to try to bill us for their issues. Apparently SAFETY is not a concern of theirs. Folks look at the other reviews, this a pattern. Woman should not be taken adavantage of and your family's safety should be NUMBER 1. The KNOPF FAMILY should step up, where is their INTEGRITY and PROFESSIONALISM, where is there soul. This experience would NEVER happen at any of HERB CHAMBERS DEALERSHIPS. Herb cares about your safety and appreciate his customers. HERB understands that you want to build a realationship with your customers not put them in harms away. I want an owner like Herb, he has INTEGRITY. I could go on with names of staff but the bottom line starts and stops with the KNOPF FAMILY. Be safe everyone. More

I had a terrible experience with this dealer, The salesman was very pushy and not pleasant to dealt with. We were looking for a new car and she salesman did not listen to our requests and questions a salesman was very pushy and not pleasant to dealt with. We were looking for a new car and she salesman did not listen to our requests and questions and was pushing the price which was at MSRP denying that their website had a lower price. After showing him a printout, he said that the sale was over. STAY AWAY FROM THIS DEALERSHIP!! More

HORRIBLE EXPERIENCE!!!!!!!!!!!!!!!!!!!!!!!!!!! When I HORRIBLE EXPERIENCE!!!!!!!!!!!!!!!!!!!!!!!!!!! When I began my internet car search I found a low-mileage, one owner vehicle at Liberty Mazda. It had HORRIBLE EXPERIENCE!!!!!!!!!!!!!!!!!!!!!!!!!!! When I began my internet car search I found a low-mileage, one owner vehicle at Liberty Mazda. It had taken me weeks to find this perfect car. I was quite skeptical about conducting a long-distance business transaction with this dealership but the salesman, Chuck assured me it would be fine. Due to family obligations, I was unable to drive the 8 hours to Massachusetts to see the vehicle for a few weeks. Per Michael Consoles' request - I immediately Fed'Ex'd a "Good Faith Deposit" to hold said car until I could arrive to inspect and purchase the vehicle. About a week prior to my arrival I was pressured to sign the FIRST PAGE of a Purchase and Sales Agreement for the vehicle. This document also made me liable for monetary losses to the dealership should I not take delivery of the vehicle. I refused to sign the document and assured Chuck I would be there in one week to buy the car. The dealership then cashed my deposit check, so I thought we were fine. I was excited now to take a "road trip" 8 hours away to buy my car. About 6 days prior to leaving I received a call from the dealership informing me they had sold the car. Joe told my husband it was because they did not have a signed Purchase and Sales Agreement. I inquired "but you cashed my deposit check - isn't that acknowledgement that you would hold the car until I arrived?". APPARENTLY NOT!!! I was shocked and angry. I now had a car loan with no car!!! The dealership ignored cals and e-mails to FedEx my deposit monies. It took them two weeks via USPS to forward my check. I would NEVER, EVER, EVER recommend doing business with these people BUYERS BEWARE!!!!!!!!!!!!!!! More