Liberty Mazda

Thank You Mike Romano! Working with Mike at Liberty Mazda was a pleasure! This was my first time leasing a car for myself and I found Mike to be incredibly helpful, knowledg Working with Mike at Liberty Mazda was a pleasure! This was my first time leasing a car for myself and I found Mike to be incredibly helpful, knowledgable, and kind! We were on a rather short timeline to move ahead with this deal and when I entered the store after speaking with Mike briefly on the phone we got straight to business. This was much appreciated after dealing with other sales folk in various other dealerships! Mike was courteous yet also serious in tone and it was clear that he wanted a sale (it was the memorial day sale weekend after all)! Given this, he was very accommodating and managed to find me the exact color combo (black on black) of the Mazda Cx5 Touring and get me a decent price on my monthly payments that I was happy with! When the sale was complete, he walked me over all the details of the car - all the little buttons that I didn't know how to use and helped me to set up the bluetooth. I appreciated his to the point and fun mannerisms and for giving me so much of his time over the busy weekend. I love my new car! Thanks Mike! More

thanks a lot Michael, first of all i wanted to thank Michael for being so helpful,and for the great service he provided while i was getting my first car. the car is great first of all i wanted to thank Michael for being so helpful,and for the great service he provided while i was getting my first car. the car is great i had a really great customer service experience since i put my first step till i got the car. i would 100% recommend this dealer More

Worst dealership experience ever I went to Liberty Mazda to test drive a new 2014 CX-5 Grand Touring. I went in knowing that I wanted the car, so as long as the test drive went well, I went to Liberty Mazda to test drive a new 2014 CX-5 Grand Touring. I went in knowing that I wanted the car, so as long as the test drive went well, I was going to buy it. Before I could even get to the door of the dealership, a salesman spotted me and walked right over to the door. He asked what I was there to look at, looked over my shoulder and saw the vehicle I cam in (Ford F-150) and immediately asked if I would be trading that in / did I have the registration on me. I told him all I wanted to do was test drive a CX-5 Grand Touring (preferably Gray, since that was the color I wanted). We wandered around the parking lot for about 10 minutes, all while he was asking me what part of the buying process I was in and (since I already wasn't a fan of him) I said I'm still doing research and should be buying in about 1-2 months. He then tried to pressure me into buying a car that day since, "the deals will be the same, so there is no point in waiting". I continuously told him I was just looking to test drive a car, and then he proceeded to look at my girlfriend who was with me and ask if she was also interested in buying a car that day. He finally found a Grand Touring even though it wasn't the color I wanted, which at this point I didn't care. We get in the car and go for a test drive. He asked me what I did for work and made about 3 minutes of small talk, then proceeded to turn the radio on and play with it (although he put on music that I liked, which is bad that the music was the highlight of the test drive). He never, not even ONCE, told me anything about the car. NOTHING. He just sat and listened to the radio / continued to pressure me into buying a car that day. At one point, he even asked if I was interested in buying a CX-5 that was used as a demo and had around 5,000 miles on it, so that way I could save some money. I once again had to tell him I wasn't interested in buying a car that day and wanted nothing more than to test drive one. He also said that I shouldn't expect much on a trade in for my truck since it's a gas guzzler. To say that he had done everything in his power to get me to not buy a car from him or his dealership is a drastic understatement. Once we returned to the dealership after maybe a 10 minute test drive (we went one exit down the highway, then came back to the dealership), he again asked if I wanted to buy the car I test drove that day. I (for about the 10th time) said no, not interested. He then said that we could go back inside, so the three of us proceeded into the dealership. He had me and my girlfriend sit down and talk to his manager (no matter how many times I said I was only there to test drive a car and nothing more) about pricing out a car, down payment, and monthly payments. The manager (couldn't tell you his name because I was so completely turned off by Mike at this point) sat down and asked how much I'd put down and what I want my monthly payments to be. I again said the same line I told Mike about a dozen times. The manager asked what else I was test driving, so I said a Toyota RAV 4. He then responded with "well it's good you started with the best, since every other car you test drive will be down hill from here, but I'll let you figure that out for yourself". The manager asked for my phone number and I rattled it off without even thinking. Mike then went to get me a business card and he didn't even have any. He gave me a business card with someone else's name on it that he scribbled out and wrote his name above. Needless to say, I threw out the business card once I got home (after ranting the whole way home about how incredibly pushy and rude I felt Mike was). He then proceeded to call me the next day asking when I was coming back to trade in my truck and buy a CX-5 from him. I never returned the call because he had annoyed me so much that I knew I would be extremely blunt with him and probably end up yelling at him if I answered the phone, which is also why I decided not to blow up at him for asking me 15,000 times (exaggerated for dramatic effect) if I wanted to buy a car that day or some other car he could get me into that day. Over the next 3 weeks, Mike called me about 10-12 times and left messages each time. If I don't call you back, there's a reason for it. I ended up going to a different dealership (Quirk Mazda) and they treated me like a person. I didn't want much from the dealership, just don't pressure me, but make me feel like I matter and the sale is yours. That's it. Not that difficult. But apparently Mike thought that doing all of the wrong things would get him the sale. I'm happy I went somewhere else, somewhere that treated me like I mattered. The sale process was quick and easy and they've always been super quick returning emails or phone calls. Again, it doesn't take much for me to buy a car from you, just don't pressure me what so ever. Anyway, I'll close up my Mike and Liberty Mazda saga with this. I would never recommend Liberty Mazda to anyone. I'm sure people have gone there and had a nice salesperson who treated them well and I acknowledge that everyone has different experiences during the car buying process. But given my experience, there is nothing that would convince me to go there for a car or recommend someone go there (unless they were giving cars away; but let's face it, that'll never happen anywhere). If you do go there, stay as far away from Mike Romano as possible. He does a great job of turning customers off with excessive pushiness, not listening to a word you say, not telling you about the car you're interested in, constant phone calls, and driving customers away from the dealership (no pun intended) in the cars they came there in (that one was intended). Completely unrelated to Mike or Liberty Mazda, but do your research before going to a dealership. At least then you have some good background info on the car you're interested in and it may make the whole process a little easier. Hopefully this review helps and if it doesn't, then hey, at least you didn't buy a car from a salesperson / dealership that treated you like crap. Have some respect for yourself, don't put up with that. More

Friendly, laid back, no pressure Working with Rob at Liberty Mazda was a breath of fresh air compared to my experience at other dealerships. Rob is laid back, calm, polite, and knowle Working with Rob at Liberty Mazda was a breath of fresh air compared to my experience at other dealerships. Rob is laid back, calm, polite, and knowledgeable. After the test drive, he walked me through all sorts of options, and let me play around with some of the higher-trim options. When it came time to discuss numbers, he didn't pressure me or attempt the hard-sell. After sleeping on it for a few days, I decided that I liked what Mazda had to offer and to move ahead with the purchase. Rob was great when I called him on the phone with follow-up questions, and when he couldn't immediately answer every question I had, Mike the sales manager followed-up with me shortly thereafter. The only criticism I have to offer is that the numbers and calculations behind lease or financing deals can be a little complicated, and the folks selling them could be a little more adept at explaining how the calculations work and how the final numbers are arrived at. I know numbers aren't everyone's bag, but even the sales manager was having difficulty explaining to me how the monthly payments on my lease could remain the same when the purchase price changed (answer: The "residual" was also changing to match). In the grand scheme of things, though, this is a minor criticism. Overall, I had a great experience purchasing a new car from Liberty Mazda, and I wholeheartedly recommend that you work with Rob if he's available. Thanks, Rob! I'm loving my new car :-) More

We will never consider buying a car from Liberty Mazda! While researching mid-size SUVs we went in to test drive a CX5. The Manager had to yell at Mike the salesman twice to come help us. Finally we star While researching mid-size SUVs we went in to test drive a CX5. The Manager had to yell at Mike the salesman twice to come help us. Finally we started the test drive (which lasted 5 minutes) and Mike asked what phase of the process we were in. I explained we were only doing research and had no intention of buying the car that day because we needed our tax returns for the down payment. He then spent the test drive pressuring me to put the down payment on my credit card. When we got back to the dealership he didn't remember mine or my husbands name! Then he started the "what can I do to make you buy this car today" talk and even tried to get us to by a used CX7. It was if he wasn't listening to a word we were saying. I explained I really like the car and that we expected to have the down payment in 2 weeks and we'd come back. Mike then called me the next day to "check in". I again told him the IRS website projected returns to be received within two weeks and to call me back then. He said no problem...yet he proceeded to call me every other day so the next two weeks. I ended up buying a Mitsubishi Outlander Sport (which is awesome!!!) and when I finally answered Mike's umpteenth call to tell him he had the nerve be upset that I hadn't consulted him and tried to make me feel bad! When I called the other two dealerships I'd test driven cars at to let them know we'd gone another way they said "okay thank you, good luck". This guy was a jerk! We plan to get a Mazda 3 next year to replace my husband's car and we are not going here! More

New car experience was fine; used car is a disaster! Leasing a new car was fine. However, when it came to buying a 10 year old Mazda 3 for our 16 year old, I wish I hadn't. So, this will be strictly abou Leasing a new car was fine. However, when it came to buying a 10 year old Mazda 3 for our 16 year old, I wish I hadn't. So, this will be strictly about the used car experience. First, they illegally sold it to us without a title.They were trying to play the "check float" came. We bought it on a Sunday (it had come in 2 days earlier) in conjunction with a new Mazda and since it needed some work, we were told it'd be ready that Saturday. It wasn't. The paint had to dry. So, I called on Monday and was told the Title wasn't in and the GM, Joe B., said he incorrectly assumed that the owner didn't have a loan against it as it was a 10 year old car. So, now the car was done but we had to wait for the Title to go to the RMV then back out to the dealership. Second illegal move, they didn't tell us it was in an accident. Three times I asked for the Carfax. First time, they didn't have it. Second, they said it had 2 previous owners but Mike, our salesperson, couldn't get the Carfax because Joe had it and Joe wasn't in. SO, I paid $40 myself and found out this piece of news. A side impact, no airbag deployment, fixed at a Mazda dealership. I can now see where the point of impact was as they just 'banged' the dents out of the back passenger door. (Third time was later in this experience.) Three weeks after we bought it, I got the call it was ready and they practically forced themselves on me to accept it that day. It was driven to us by our salesman, Mike M. who was great. However, it didn't have an inspection sticker, because it was too late in the day and per MA laws, they can't put the stickers on after 3pm or something. Now, everything was dumped in OUR lap. Things weren't done to the car that we asked, the sticker wasn't on so we had to drive it back, which we did 2 days later only to find out we didn't drive it ENOUGH as the battery had been taken out and all the info they use for inspection wasn't there. So, my son and husband had to waste gas and drive for 20 min to get the sticker, which they did. We had to take it back for them to finish what they should have done in the 3 weeks that they had it (fix rust, new wiper blades, rattling under the car, some fabric on the door, foggy headlight case.) My husband takes it in and complains that he just noticed the brakes are making noise, so we get new rotors on the back. They fix the rattling heat shield, give us new wipers but the rust, the fabric and the headlight aren't fixed. So, my husband takes it back and complains to the new GM who assures us he'll take care of it and call us this week. (Meanwhile, before we took it in, the car would beep inside the cabin when we'd take the key out of the ignition. This happened twice and we had to start it, stop it then take the key out to get the beeping to stop. It also set off the panic alarm just by opening the door. Twice this happened, but not in conjunction with each other.) The GM contacted us the night of April 3rd and we made an appointment to bring it into the shop that Saturday. After creating a list of the issues, including the alarm issue which was happening every time we tried to get in the car, we were told it most likely would not be completed that day and we'd need a loaner car. I informed them we didn't need it, as my son would not be allowed to drive it, but they insisted. Also, I informed the GM, Chris, about how the Mazda had been in an accident and we were not made aware. He said they don't use CARFAX but use AUTOCHECK and it probably didn't appear on there. (Today, I paid $29.99 for an AUTOCHECK report and the accident is indeed on there.) Saturday afternoon Service calls us and says that the rust has been taken care of but the ignition switch is bad and we'll have to wait for the part to come in, which will be Tues or Wed. So, we have a loaner car until then, but it's not being used. We pick up the car on Tuesday and the rust is taken care of and the car alarm didn't go off when I unlocked it. They refused to clean the foggy headlight capsule saying it wasn't a safety issue. However, over the weekend of April 12th, the first nice day where we could open the car windows all the way, I had a hard time getting the driver's side window to go back up. I took it in on Monday the 14th for this issue and asked them to look at the front brakes as they were making rubbing noises. The brakes are fine; just the calipers needed cleaning. However, the sales manager told the service rep that the window switch couldn't be replaced under the warranty because it had run out. I said it hadn't; we have a 60 day warranty and even if it was 30 days, we hadn't had it in our possession that long. I was transferred to the Sales Manager, Mike, and he was not in. So, in the past 2 hours have left 3 messages. No response. This company seems to want to do the bare minimum to get you out of their hair. They don't' understand their own rules and are NOT putting the customer first. I even asked for a refund before it went in for the alarm issue and was told, "No." That's all I want. They sold it to us illegally and failed to disclose an accident and they are not worried. I have a complaint on file with the BBB, a complaint via Angie's List, filed an Auto Dealer Complaint Form, commented on Twitter and their Facebook page, called the dealer owner to no avail, have a letter to Mazda Customer Service in CA ready to go. I have done everything I can to get the action we want and all they do is try to fix it, but can't do that correctly the first time. We should not have to take a car into the shop for work about 6 times since March 22nd. I now have a call into a lawyer. More

Great and Easy Experience, Go to Liberty! This was by far the best experience I have had purchasing or leasing a new vehicle. Mike Romano made it even easier just by being accessible for me. This was by far the best experience I have had purchasing or leasing a new vehicle. Mike Romano made it even easier just by being accessible for me. He picked up the phone every time I called and was able to answer any questions I had. I walked in on a Sunday night and was attended to right away by Mike. He let me experience all the vehicles I was interested in and allowed me to sit in a few and test drive the one of my choice. Also, it took less than an hour for all of this be complete including all the paperwork. I was able to pick up my new car the following evening after work. This car looked sharp. Mike got the registration and inspection all set for me so I didn't have to go sit at the RMV for an entire day. He even was able to take care of my old license plates. I could not recommend this dealership with any higher of a rating. This was a great place and everyone has your best interest in mind. Go and see Liberty, they will take care of you there! More

Just the best! This is our third Mazda at Liberty Mazda and we will continue to do business with Liberty Mazda ! Mike is all about the customer and always makes you This is our third Mazda at Liberty Mazda and we will continue to do business with Liberty Mazda ! Mike is all about the customer and always makes you feel like your at home ! Mike and Chuck's customer service is at a whole other level! There attention to detail and actually listening to your wants and needs within your budget has blown us away! We will never go anywhere else! Thank you Mike and Chuck for making our car shopping not a stressful experience and we will be back in 2yrs for our next one!! Also want to say that Brandon is going to be a great asset to you he did an amazing job keeping your culture you've created at Liberty Mazda!! You are all the best of the best! More

customer service at its best!!!! I've been going to Liberty Mazda since 2010 and have bought 3 Mazda's from this dealership and couldn't imagine going any where else! Mike and Chuck h I've been going to Liberty Mazda since 2010 and have bought 3 Mazda's from this dealership and couldn't imagine going any where else! Mike and Chuck have customer service mastered! They've earned our loyalty and then some. keep it up guys and see you in 2 yrs for our next Mazda!!! More

Needed to replace my Dodge Caravan. I use a wheelchair and needed the Mazda 5 with the sliding door on the drivers seat and hand-controls. Chuck helped arrange the installation process and delivered me a and needed the Mazda 5 with the sliding door on the drivers seat and hand-controls. Chuck helped arrange the installation process and delivered me a great job. When Chuck needed help from a colleague, everybody chipped in like a real team. More