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Liberty Honda - Service Center

Hartford, CT

4.5
1,863 Reviews

1,863 Reviews of Liberty Honda - Service Center

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September 02, 2024

Chloe is a great person. She has such a positive attitude. She makes you feel very comfortable. Honda did a good job when they hired Chloe! More

by MWELLS7265
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave Chloe this wonderful feedback! We'll be sure to let her know.

September 01, 2024

I was able to get my vehicle in for warranty work within two weeks. The wait time for the dealer I bought my vehicle from was nearly three months. My next new Honda will be purchased from Liberty. More

by Brucesbeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Colon
Sep 02, 2024 -

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 30, 2024

Prompt and courteous service. They did the services I asked of them and didn’t do the ones I denied at this time. No pressure, just great service. More

by david_w_sargent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Colon
Aug 30, 2024 -

Liberty Honda responded

Thanks for sharing your thoughts about your experience with Liberty Honda, David! We appreciate your business and hope to see you again soon!

August 28, 2024

Brenda was very nice and I really enjoyed the conversations that we had about my vehicle. She was really honest. also, she’s a people person which is good for them environment More

by Bball6262
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda
Aug 29, 2024 -

Liberty Honda responded

Brenda, Thank you! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda. We look forward to having you as one of our valued customers for many more years to come!

August 25, 2024

Left my car for 2 days to get my door lock cylinder fixed and differential oil changed, and came back on day 3 to find out the only thing that had been done was the differential oil change. Was told that the More

by Joshuahenry970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Liberty Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Joshua, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 23, 2024

Excellent service quick and profesional. The staff were friendly and let me know what’s going the whole way throughout. More

by SEBASTIANFIGUEROAO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Colon
Aug 24, 2024 -

Liberty Honda responded

Thank you so much, Sebastian, for your kind words, and for taking the time to leave us this wonderful feedback!

August 22, 2024

Was able to get work done sooner than anticipated on short notice, was a very good process. More

by EAJACKSON60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

August 21, 2024

Liberty Honda maintained good communication with me while they had my car in the service center, which I appreciated! The repairs took longer than estimated but I was kept informed throughout the process abo More

by abisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Svetlana Reish (I would give five stars)
Aug 21, 2024 -

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 21, 2024

Chloe is the best at what she does! I wouldn’t go there if it were for her! Excellent customer service I have never had better More

by HILLMSK71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chloe met your expectations. Thank you again for choosing Liberty Honda. We look forward to having you as one of our valued customers for many more years to come!

August 21, 2024

Working with Chloe Truglio as the service contact at Liberty Honda is a pleasant experience. More

by SIMMONS20972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Hernando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wakefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that Chloe had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

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