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Liberty Honda - Service Center

Hartford, CT

4.5
1,867 Reviews

1,867 Reviews of Liberty Honda - Service Center

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September 13, 2023

Great experience with Jim Lanzo. He was extremely helpful and informative. He helped me understand. More

by shanawilliams76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Liberty Honda responded

Thank you, Shana! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jim met your expectations. Thank you again for choosing Liberty Honda, we look forward to having you as one of our valued customers for many more years to come!

September 13, 2023

My latest service was quick and efficient. Everything I wanted was done on time with no problems More

by lilfam
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
Sep 13, 2023 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 12, 2023

If I could give it higher than a five star rating, I would. Service advisor was extremely pleasant and staff was efficient. The service was extremely prompt. More

by Tabas81581
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
Sep 13, 2023 -

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

September 12, 2023

Always friendly service is done in a timely matter they wash the car whe n done with service More

by DWPARROTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Liberty Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 11, 2023

Chole is the best. When she heard my problem she set up an appointment for me to get my car serviced the next morning. When I arrived she was there to greet me and ha More

by MARILYN DAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Liberty Honda responded

Thank you for your business and this review. We're happy to hear Chloe was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 11, 2023

Chole was great. Called and got an appt the next day. She greeted me and had an understanding of the problem. Received great service in a timely manner More

by MARILYN DAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Liberty Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Marilyn, for choosing Liberty Honda!

September 11, 2023

Brought my car in for servicing on Thursday August 31st. Techs told me both of my rear tires needed to be replaced due to a belt shift. I got both rear tires replaced only to find out I was given the incorr More

by Christy Rocha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Gunderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Liberty Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Christy, please let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 11, 2023

Best Honda dealer for sales and service in CT . Glad to have your service support More

by sprasan80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Liberty Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 11, 2023

By service never checked none of my lights blinkers. All my fluids wasn’t topped off and rude services. More

by VirruetEdwin198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Brewer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Liberty Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Edwin, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 10, 2023

Professional and then never pressure me. I will recommend people there. To buy A new car More

by Josue Sanabria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Hernando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Liberty Honda responded

Thanks for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

Sep 12, 2023 -

Josue Sanabria responded

All the persons that were helping me they were professionals. Thank you guys

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