Liberty Honda - Service Center

I'm pleased with the service I received from Liberty Honda. They did a great job. Honda. They did a great job. More

The absolute worst car service experience I have ever had in my entire life at your dealership. I have serviced all my vehicles at this dealership for a long time and this was not expected at all. I reached in my entire life at your dealership. I have serviced all my vehicles at this dealership for a long time and this was not expected at all. I reached out a week in advance to schedule the appointment and I provided all the documents for warranty and maintenance contracts so that there wouldn't be any issues when I drop the car off. All was verified!!! When I reached the dealership on the day of the appointment, Ashley greated me and asked what I was there for. Once I told her I needed to drop the car off for wheel repair, she said the driver is out sick and we can't bring you home. When I insisted that can you please arrange for someone else to drop me off because I had taken a day off from work to get my car serviced, she became visibly annoyed and became very rude. Thankfully Jonathan was nearby and overheard our conversation and helped get me a ride home. Soon after I got home, Ashley reached out to tell me that the wheel repair was not covered and I would have to pay out of pocket. I provided the wheel repair contract again and asked her to check. Nothing for the rest of the weekend, and same issue again on Monday that the wheel was not covered and I need to pay out of pocket if I want to pick up my car. I said I will bring the contract with me if my car is ready to be picked up and she said yet. When I arrived on Monday around 11:30 AM, the oil change had not even started. When I asked why my car was not ready for pick up, she said it happens at times that we get backed up and to stop giving her a hard time. Then I saw my car was brought in and the oil change was completed in about 8 minutes....Not sure what was really done. As I was ready to leave, Ashley proceeded to tell me that the dealership threw in a free oil change for all my troubles and when I reminded her that the oil change was part of my maintenance contract already, she threw the papers at Jonathan and left. He was only trying to help. I was told that I will get my paperwork emailed to me once completed but I had to reach out to Jonathan today a full week later to get the paperwork mailed to me. More

Very friendly staff. Extremely knowlegeable about cars. Great customer service. This dealership does a great job of communicating with customers and giving detailed expla Extremely knowlegeable about cars. Great customer service. This dealership does a great job of communicating with customers and giving detailed explanations of necessary fixes. More

Chloe was awesome and deserves a raise! ! Coming from a very bad experience at another dealer she connected with me and put me at ease and allowed me trust her. Prompt courteous engaging ! Coming from a very bad experience at another dealer she connected with me and put me at ease and allowed me trust her. Prompt courteous engaging reliable trustworthy excellent communication More

Knowledgeable employees. They made my first time at Liberty Honda a memorable experience. Waiting area was clean and comfortable. Could use a larger tv. They made my first time at Liberty Honda a memorable experience. Waiting area was clean and comfortable. Could use a larger tv. More

Chloe very helpful and resolved my concerns quickly and satisfactory She is top notch employee satisfactory She is top notch employee More

My Husband recently passed and I had to return his vehicle and I purchased another one, the customer I received was top tier and always has been. I've been a loyal customer since 2014. Great job guy vehicle and I purchased another one, the customer I received was top tier and always has been. I've been a loyal customer since 2014. Great job guys!! More

Fast reliable and courteous service. I would be going there again for my next service. I would be going there again for my next service. More

Very professional staff. Work diligently to fix my car problem. Very corteous and knowledgeable in what they do. Work diligently to fix my car problem. Very corteous and knowledgeable in what they do. More

The service advisor & machinist are doing a nice job. ,will come back on the next service if need. ,will come back on the next service if need. More