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Liberty Honda - Service Center

Hartford, CT

4.5
1,867 Reviews
Call Service Center (860) 856-8700

1,867 Reviews of Liberty Honda - Service Center

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November 02, 2023

Ashley was informative and made sure I was taken care of. Great customer service! I will always choose Ashley as my advisor. More

by Bechevarria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Viera
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Nov 02, 2023 -

Liberty Honda responded

Thank you for the kind words for Ashley in our service department! We look forward to sharing your compliments with her and don't hesitate to let us know if we can further assist.

November 01, 2023

Fast service and great customer service! Would definitely recommend and will be back for sure! More

by ALLISONVALLE_24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Liberty Honda responded

Allison, Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 01, 2023

They explain the work that needs to be done clearly and complete it efficiently. The site is clean and comfortable and the staff courteous. I’ve always gotten excellent service at Liberty Honda. More

by HOWELLRU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Liberty Honda responded

It's great to hear that Scott was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda!

November 01, 2023

Chloe had me in and out for service in record time. Previous experiences at this dealership have left me feeling frustrated with service, but today’s visit was flawless. Thank you. I will add More

by KND9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Liberty Honda responded

Chloe, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 01, 2023

Unprofessional, rude, and did not fix the entire problem. Missed work on my car and did not check their work before returning after taking longer than estimated time. More

by a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Brewer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2023 -

Liberty Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 31, 2023

Super prompt attention when I arrived and car was ready earlier than expected Thank you for the great service More

by Barrysh4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Viera
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Nov 01, 2023 -

Liberty Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 31, 2023

Great service! Very friendly! I was welcomed and kept updated on the car service status. More

by luanceka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Report | Print
Oct 31, 2023 -

luanceka responded

I was very happy with the service provided!

Nov 01, 2023 -

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

October 31, 2023

Great customer service. Thank you for the great service. Costly but good. It's was my pleasure to just drive in and get serviced. I had no appointment and was taken anyway, More

by TINA_L_KERR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, Tina, and we hope to see you again!

October 31, 2023

She was very nice and helpful. This information that I ask for about my car. She stated that my next oil change service I can have this fix. More

by Bernie w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda, Bernie, we look forward to having you as one of our valued customers for many more years to come!

October 29, 2023

Always up front and clear what service and charges will be. Continue to return for each service. Thanks! More

by Emilywaniewski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2023 -

Liberty Honda responded

Thank you for your very kind review, Emily. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

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