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Liberty Honda - Service Center

Hartford, CT

4.5
1,865 Reviews
Call Service Center (860) 856-8700

1,865 Reviews of Liberty Honda - Service Center

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November 14, 2023

Accommodating, friendly and polite . The building is clean and comfortable and I think it’s a reliable business. More

by caryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amnon Udi, Kimberly Feliciano
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Nov 14, 2023 -

Liberty Honda responded

Caryn, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

November 14, 2023

Explained clearly about my Car issue and helped to resolve it. Thank you so much! More

by vairav1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Liberty Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Scott and our team and don't hesitate to let us know if we can be of further assistance.

November 13, 2023

Very unprofessional to deal with they was suppose to cally wife back and didn't More

by mikenikki1022@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Brewer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath
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Nov 17, 2023 -

Liberty Honda responded

Mike, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 13, 2023

I would never purchase from this dealership ever again and will not be referring anyone to you! More

by greenedog13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

Liberty Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 11, 2023

The service associate was friendly and helpful. My car service was completed on a timely basis and I received a call letting me know it was ready for pick up. More

by RWBLMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley in service???
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Nov 11, 2023 -

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 11, 2023

I've been going there for 20 years. Great service. The girl that helped me was Phenomenal. More

by BURNSC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2023 -

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

November 10, 2023

Comfortable with my visit and experience with Liberty Honda. They were accommodating with my appointment and the work was thorough More

by dhig9110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2023 -

Liberty Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 08, 2023

Chloe was great but entire operation does not feel very organic, feels like customer is not the focus More

by kevinfroeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Liberty Honda responded

Thank you, Kevin, for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again!

November 07, 2023

Very good work. No bargain on the pricing. I have been going there since 1998 and plan on continuing. More

by mssrbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Mckeever
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Nov 07, 2023 -

Liberty Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda!

November 07, 2023

Overall service was good but after the oil change I noticed that my sticker on the windshield was not updated. More

by Sauharda N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

Liberty Honda responded

We're sorry to hear this and apologize for any inconvenience. If you wouldn't mind discussing the issue in more detail, please reach out to us directly. We appreciate your business and look forward to serving you again!

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