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Liberty Honda - Service Center

Hartford, CT

4.5
1,865 Reviews

1,865 Reviews of Liberty Honda - Service Center

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November 25, 2023

Not responsible for the promise they make at the time of purchase. They gave me warranty and when it’s time for me to get service they have more than thousand unreasonable way to deny. Complaining process w More

by labdev_joshi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember names
Nov 27, 2023 -

Liberty Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 24, 2023

Had wonderful experience with regular service, oil change and repair of door knob. Very prompt communication, on time repairs. More

by Mandeepsingh01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 24, 2023

Great service! It’s wonderful to be able to rely on you car being cared for by professionals. More

by JPCLARK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda!

November 24, 2023

I regularly use Liberty Honda Service Center in Hartford to service my 2014 Honda Civic. The staff is personable, upbeat and professional. The service is timely and affordable. The facility pays attentio More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Liberty Honda responded

Thanks. Paul, for sharing your thoughts about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

November 23, 2023

Professional, excellent, timely service Chloe Truglio was friendly and kept me up to date on the status of my car service More

by DONNAJEANP2000
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
Nov 24, 2023 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Chloe delivered such a great experience!

November 23, 2023

I have trusted Liberty with my cars for 10 years. I will continue to do so, because they have earned my trust. More

by Jandjzirbel
Recommend Dealer
Yes
Employees Worked With
Svetlana
Nov 23, 2023 -

Jandjzirbel responded

I have trusted Liberty with my cars for 10 years. I will continue to do so, because they have earned my trust.

Nov 24, 2023 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda!

November 23, 2023

The service was good because I like how my car is running again, but Scott needs to learn better customer service skills. I had to call him three time and finally had to ask to speak to a manager in order to More

by SPYDER80
Recommend Dealer
Yes
Employees Worked With
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Liberty Honda responded

Thank you for taking the time to share your review. We appreciate your business and honest feedback and will be sure to share your comments with the team.

November 23, 2023

Very good and efficient A great experience involving friendly people and a quick service very organized More

by lmonster147
Recommend Dealer
Yes
Nov 24, 2023 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 22, 2023

Easy to schedule service and accomodating when I needed a change to scheduled service appointment. More

by erin.gaboury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Mckeever
Nov 22, 2023 -

Liberty Honda responded

Thank you for your review, Erin! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

November 21, 2023

Good customer service experience work was done on time. Agent explained details about up coming service. More

by MICHAEL412005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Liberty Honda responded

Thanks, Michael, for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

Nov 25, 2023 -

MICHAEL412005 responded

Good customer service experience work was done on time. Agent explained details about updating service.

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