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Liberty Honda - Service Center

Hartford, CT

4.5
1,865 Reviews

1,865 Reviews of Liberty Honda - Service Center

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January 14, 2024

Poor communication. Poor manager. Poor customer service. Car wasn't looked at until 3pm. Dropped off at 7am that morning. Check engine lights not diagnosed until after c More

by John12774
Recommend Dealer
No
Employees Worked With
Chloe Truglio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
Jan 15, 2024 -

Liberty Honda responded

John, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 14, 2024

Very good Overall good experience and Scott Brewer was helpful and clear in describing the recommended services. More

by ARCH.MANAR.F
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Brewer
Jan 15, 2024 -

Liberty Honda responded

Thank you so much for your kind words for Scott, and for taking the time to leave us this wonderful feedback!

January 14, 2024

Very good. Liberty is a great dealership. Good management, great sales, and knowledgeable staff. Better than Manchester Honda More

by MBRANDI
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
Jan 15, 2024 -

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that Chloe had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

January 14, 2024

I want to Scott with a big issue on my car as it's a used car . I was hoping he did everything to figure what was wrong with my car but as soon I left all lights turned back on and when I brought it back he More

by Otf132032
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Brewer
Jan 15, 2024 -

Liberty Honda responded

Thanks for sharing your thoughts about your experience with Liberty Honda. Scott and our team appreciate your business and hope to see you again soon!

January 14, 2024

Service was perfect. Chloe kept in touch and followed through on all promises Thank you! More

by KALKJL
Recommend Dealer
Yes
Employees Worked With
Chloe
Jan 15, 2024 -

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chloe and our team met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

January 14, 2024

My first visit and experience was great. Chloe is awesome. Kept me updated throughout the wait. I usually go to Manchester and appointment was mid January. I probably will switch to Hartford More

by bordierilaura
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
Jan 15, 2024 -

Liberty Honda responded

Laura, Thank you for your very kind review. Chloe and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

January 14, 2024

Everyone was friendly and courteous and they actually listened unlike other places Amazing, prompt and communicative More

by kathyotero1
Recommend Dealer
Yes
Employees Worked With
Mark
Jan 15, 2024 -

Liberty Honda responded

Kathy, Thank you! Mark and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

January 14, 2024

Overall experience was good Had unexpected expense of more than 700 bucks which was bummer, was asked to change transmission fluid at 40k miles...additionally, I was told that alignment was amiss but did More

by nirab.sinha
Recommend Dealer
Yes
Employees Worked With
Svetlana
Jan 15, 2024 -

Liberty Honda responded

Nirab, Thank you for taking the time to share your thoughts on working with Svetlana and our team. We're glad to hear we delivered such a great experience!

January 14, 2024

I went due to Liberty Honda due to a recall notice . I got there and the needed part was not available More

by Carguydavid
Recommend Dealer
No
Jan 15, 2024 -

Liberty Honda responded

David, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 14, 2024

He told me I needed all this work done & come to find out I didn't More

by Hang Dao 33
Recommend Dealer
No
Employees Worked With
Chris
Jan 15, 2024 -

Liberty Honda responded

Hang Dao, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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